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EMAIL AVAILABLELANGUAGESWORK EXPERIENCEExcellent customer serviceExceptional beverage knowledgeCurate cocktail/mocktail menusKnowledgeable of POS systemsNeat and organizedStrong leadership skillsBusiness savvyGreat at improvisingReliable team playerInnovative problem solverCustomer confidentialitySKILLSJosephE x p e r t M i x o l o g i s t2020 - 2022Bite Club DMV l Washington DCBar Manager & Head MixologistCurate cocktails to create seasonal cocktail menus, bartends, and completes the sales and inventory report. Increased income by 25% by properly managing the bartenders and inventory.2020 - PresentZurena l MarylandHead MixologistCurate mocktails/cocktails to present to different liquor brands in person and virtually. Promote the product while bartending at marketing events. Strategically grow the business through obtaining new clients.2016 - 2017PROvisions Belize Ltd l BelizeHead BartenderBartended, managed inventory and 3 bartenders at a Norwegian Cruise Line excursion.TIPS certifiedBar Seminar Certificate (Belize)Mixologist Seminar Certificate(Belize)Complete Food & BeverageCertificate (Norwegian CruiseLines)Customer Service Certificate(Belize Tourism Board)Customer Service & RelationsCertificate (Belize Tourism Board)PHONE NUMBER AVAILABLEBoddenEnglishSpanishHead BartenderSandy Point l BelizeCreated cocktail menus, oversaw daily operations of a team of 6, completed inventory, sales and cash reports, organized bar events and bartended at Cocobeach Resort.2010 - 2016Bartender/WaiterCaptain Morgan l Belize2008 - 2010Meet and greet, served food, bartended, set-up bar and dining area and handled inventory at Captain Morgan's Resort.2006- 2008Hamanasi Resort l BelizeServed food, bartended, set-up bar and dining area, and handled inventory. Bartender/WaiterCERTIFICATES2022 - 2023Swingers Crazy Golf Club l Washington DCBar CaptainAssisted in opening a new venue in Navy Yard consisting of 3 cocktail bars and 3 mini golf courses. Supervise bartenders, handle customer disputes, oversee the cocktail preparation department (15 staff), complete inventory, accept deliveries, and oversee product quality.2023 - PresentMatchbox l Washington DCRestaurant & Bar SupervisorTraining staff, expediting diner's orders, handling complaints, monitoring supplies, and ensuring compliance with all food health and safety requirements. Oversee day-to-day tasks and ensure the team is providing excellent customer service and achieving management goals.