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Click here or scroll down to respond to this candidateContactFayetteville, NCPHONE NUMBER AVAILABLE (Mobile)EMAIL AVAILABLELINKEDIN LINK AVAILABLE(LinkedIn)Top SkillsVirtual TeamsCustomer-focused ServiceWritten CommunicationFrederick WilliamsCustomer service admin.Fayetteville, North Carolina Metropolitan AreaSummaryI am a certified electrical systems technician and certified low voltage technician with years of experience in administrative technical roles. My core competencies include project and contract management; utilizing software programs to troubleshoot and complete daily duties.I am a creative problem solver, multitasker and strategic thinker accustomed to fast-paced offices. My goal is to deliver quality service and value to the clients and stakeholders. ExperienceBlue Cross Blue Shield AssociationContract ManagementMarch 2023 - May 2024 (1 year 3 months) Created Requisitions for Purchase Orders and Purchase Requests to submit invoices to process payments. Proficient with software such as: GEP, Peoplesoft, Workday, Salesforce and SharePoint to maintain and update contractual records. Drafted, reviewed, and redlined a variety of contracts: MDAs, SSAs, ICAs, NDAs, Software License Agreements, Professional Services Agreements and Vendor Agreements. Used Smartsheet, Outlook & Teams messenger to work closely with business stakeholders, technologystrategy teams, and management to ensure execution is tightly aligned with business unit needs, vision and strategy. Troubleshoot newly implemented systems in UAT and GEP environments. Created Standard Operating System PowerPoint for GPO team members and business owners.The Chemours CompanyCustomer Service RepresentativeApril 2022 - February 2023 (11 months)Page 1 of 4 Reviewed project estimates and budgets; identifying discrepancies and reduced spending. Maintained project files; including correspondence, and material samples for clients. Communicated with clients and contractors regarding changes, updates, and pricing quotesCEI Collision and Fleet SafetyAuto claim representativeFebruary 2021 - March 2022 (1 year 2 months) Worked under pressure - during real time accidents to locate vendors to perform repairs. Resolved hundreds of bodily injury claims, assisting to meet and exceed office goal severities. Claim escalation problem solving Complete review of loss notices and coding as per incident description to ensure accurate and timely distribution of claim information to the client Completed action items and non-phone tasks on a timely basis Met personal/team qualitative and quantitative targets Work effectively in a team environment, and when needed - provide backup support for administrative tasksNew York State Emergency Rental AssistanceCustomer serviceJanuary 2020 - January 2021 (1 year 1 month) Ensured applications were fully completed and all documents to verify: identity, location, income and evidence of rental & utility assistance needed. Calculated Annual Gross Incomes to insure members met the Area Median Income. Evaluated monthly charges vs. What was paid to figure total numbers of months of rent & utilities that are in arrears. Detected fraudulent & Federal Housing violations Efforts ensured compliance with HIPPA regulations Used Customer Service Representative Portal and Docu Phase applications to confirm documents uploaded, view applications and review applicant eligibility. Eligibility determined after confirming household members identity and income.Blue Cross Blue Shield NC InsurancePage 2 of 4Customer serviceOctober 2019 - December 2020 (1 year 3 months)Fayetteville, North Carolina Metropolitan Area Assisted 50-70+ customer calls daily Amisys, Genesis & Macess systems used to research members Medicare/ Medicaid insurance information Utilizing probing questions, creative problem solving, as well as critical thinking to resolve customer inquiries weather: online issues/tech support, billing questions, whats covered in their specific insurance package, canceling or enrolling in a new or different policy The ability to demonstrate a knowledge of HIPPA & maintaining members privacy. Obtained the necessary billing information while being sensitive to the appropriate amount of timeneeded to complete and close the call in a courteous and professional manner. Documented the outcome of each call so that the team understands the patients needs.Lineage Logistics, SmithfieldLogistics CoordinatorOctober 2017 - October 2019 (2 years 1 month)Tarheel, NC Confirmed shipping/receiving dates were correct, checked totals, entered charges. Supplied load planning information to clients and customers. Verified inbound/outbound receipts & invoices for accuracy Processed purchase order requests, verified inbound/outbound receipts & invoices for accuracy. Received & distributed health certifications & other documents to USDA Worked daily using Microsoft Word, Excel and Inventory Control System Software Perform clerical duties such as typing, filing, answering phones. United Planning OrganizationAdministrative AssistantSeptember 2015 - October 2017 (2 years 2 months)Washington D.C. Metro Area Supported to the Senior level management using WITS management system to check, add & change clients medical history, care plan & general notes Phone screening, scheduling appointments, calendar management Check in of clients using strict confidentiality guidelines Page 3 of 4 Verified types of insurance & informing client of any holds on record before medicating Maintained archives and records, monitored the status of filing system, updated records of every client of each day they were are the program Transferred physical records digitally, inputted information into database Reviewed and researched client files and documents to respond to queries USDAAdministrative AssistantJanuary 2014 - August 2015 (1 year 8 months)Washington D.C. Metro Area Created spreadsheets of archived records in Excel Used Adobe and Excel to save PDF tables as formatted Word files to prevent reentering data Sorted accounting records in Word Managed files, reports and inspections. Created checklists in Adobe to locate discrepancies Environmental Defense FundAdministrative AssistantJanuary 2010 - December 2013 (4 years)Washington D.C. Metro Area Oversaw receptionist area including greeting visitors, vendors and VIPs Responded to telephone and in-person requests for information. Coordinated and maintained records for staff office space, company credit cards and office keys. Supplied materials and executed follow-up for meetings and team conferences. Typed general or technical material using Word and Excel Managed the day-to-day calendars of the office using Excel EducationLincolnBachelor's degree, Information Technology (2004 - 2008) Scotland High SchoolHigh School Diploma (2000 - 2004)Page 4 of 4 |
