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EMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedIn Atlanta, GATraining Manager/ Instructional Design / Team Lead / Learning & DevelopmentWith over a decade of experience in training, instructional and graphic design, and team leadership, I excel in developing and delivering effective classroom and blended learning solutions. My expertise includes managing LMS platforms, conducting research, authoring content, and creating graphics for various sectors, including higher education, government, and private industry. A technology expert and problem solver, I have developed training for diverse audiences on technical skills, compliance, health and safety, and leadership. I am adaptable to remote, hybrid, or onsite roles in the greater Atlanta area.SkillsHuman ResourcesRetentionEngagementOnboardingEmployee RelationsLabor ManagementEmployee EngagementEmployee SatisfactionConflict ResolutionDiversity Equity Inclusion (DEI)Safety / OSHACompliance TrainingClient RelationshipsCommunicationsLearning and DevelopmentLeadership DevelopmentOrganizational DevelopmentTraining & EducationTechnical TrainingOnline TrainingBlended LearningCoaching / MentoringStrategic PlanningBudgetingSchedulingProject ManagementChange ManagementSocial MediaVideoADDIEDesignResearchUser ResearchDevelopmentAuthoringScriptingInstructional DesignImplementationDeliveryFacilitationPresentation SkillsBlended LearningOnlineIntranetEvaluationsAI TrainingArticulate 360CamtasiaVyondAdobe Creative SuitePrototypingFigmaMotion/AnimationGraphic DesignWeb DesignProject ManagementContent DeveloperVisual StorytellingMicrosoft OfficeWord, PowerPointOutlook, ExcelSharePointCareer HighlightsTraining & DevelopmentLed all aspects of training and development for all levels research, design, development, and delivery both as an individual contributor and as a team lead with teams of different sizes up to 10 people.Drove the creation of training programs for students, frontline full-time/part-time staff, managers, and faculty in various technical and non-technical skills consistently achieving strong ratings and exceptional results.Revamped a week-long integrative leadership development program to adopt a more innovative curriculum, emphasizing areas such as student services, security, operational excellence, and personnel performance metrics. Received high ratings and got much higher engagement from participants than the previous course.Conducted annual leadership development workshops in various topics such as communication.Delivered periodically field-based remedial training sessions for different groups.Primarily responsible for all required compliance training throughout the organization.Delivered programs with areas of focus including harassment, diversity, safety, and business ethics.Conducted all operational training for OSHA, safety data sheet, active shooter, and mandatory safety needs.Technology Based LearningOversaw implementation of an exclusive Online University learning management system (LMS) and use of a database using SharePoint to share documents and content.Devised e-curriculum program and modules for efficient learning and development.Authored and executed comprehensive video training project from concept to delivery outlining operational performance expectations for all internal roles.Talent Acquisition and DevelopmentSpearheaded project for succession planning and recognizing best practices of top performers.Built and facilitated Top Tech Challenge featuring technician talent from within the organization.Developed and implemented first performance management system.Designed and developed training to supporting recruitment and onboarding.Engagement and CommunicationDirected global organizations employee engagement efforts.Delivered periodic facilitation of organizational learning meetings within educational institution.Formulated and implemented various policies aimed at operational improvement.Created internal standards for design and development of communication and training.Employed graphic and video editing skills to produce high-quality visual and multimedia content for internal communications and training sessions, ensuring consistent and engaging messaging.Porsch-Productions / Atlanta, GA Jan. 2017 PresentFreelance Video Editor / Content Manager / Graphic DesignerWith a decade of experience, I blend technical expertise with creative vision to produce compelling visual content across diverse media platforms. My work in branding, marketing, content management, AI, UX/UI research and wireframing has supported mom-and-pop stores, startups, corporate businesses, and educational institutions in achieving their unique goals.Video Production: Edited hundreds of videos for clients, enhancing storytelling through meticulous editing and creative visual effects using Adobe Premiere and Camtasia.Graphic Design: Design various marketing materials, including brochures, posters, and social media graphics using Adobe Photoshop and Illustrator.Animation: Create engaging animations and motion graphics with Adobe After Effects and Animate, contributing to dynamic video content.Content Management: Managed content creation and publication for various platforms, utilizing Vyond and various AI authoring tools to streamline processes and maintain consistent quality.Client Collaboration: Worked closely with clients to understand their vision and requirements, delivering tailored solutions that exceeded expectations.Project Management: Coordinate multiple projects simultaneously, ensuring timely delivery and adherence to client specifications.Stay Current: Keeping up with industry trends and new technologies to ensure that designs are modern and effective.Collaboration: Working with clients, marketing teams, and other stakeholders to understand project requirements and deliver creative solutions that meet their needs.Leadership Preparatory Academy Inc / Atlanta, GA/ May 2023 May 2024Substitute TeacherAdapted to various classroom environments, delivering lessons across multiple subjects for grades K-6Classroom Management; Maintain order and discipline in the classroom, ensuring a safe and productive learning environment.Follow Lesson Plan: Implement lesson plans left by the regular teacher, ensuring continuity in instruction.Adaptability: Modify lesson plans as needed to accommodate the class's understanding and behavior.Supervise Students: Oversee students during classroom activities, lunch, recess, and other times as required.Deliver Instruction: Teach subjects as outlined, using provided materials or creating simple activities when plans are unavailable.Take Attendance: Record student attendance and report any absences to the school administration.Report to Administration: Communicate any significant issues, such as behavior problems or safety concerns, to the schools administrative staff.Maintain Records: Complete any necessary paperwork, such as grading assignments or documenting incidents.Ensured Smooth Transitions: By leaving notes for the regular teacher about what was accomplished and any issues that arose during the day.G2S Corporation / Center for Disease Control (CDC), Atlanta, GA/ (Federal Contract) Feb. 2022 May 2023Instructional Designer / Application ProgrammerThe Centers for Disease Control and Prevention (CDC) is a federal agency based in Atlanta, Georgia. The CDC conducts research, provides health information, promotes healthy behaviors, and responds to health emergencies. It is a key agency responsible for monitoring and responding to infectious disease outbreaks, such as the COVID-19 pandemic. The CDC also works globally to support health initiatives and improve public health around the world.Acted as training manager where I designed, developed, and implemented comprehensive training programs.Conducted needs assessments, defined learning goals, crafting interactive training materials, video revisions and leading engaging learning sessions that aligned with organizational objectives using the Articulate 360, Captivate, Camtasia and Adobe Cloud authoring tools.Managed the rollout of various technical and non-technical training initiatives,Assessed their effectiveness, and iteratively improved content to maintain relevance and impact.Humana Inc, Louisville, KY, Kentucky / (Contract) Dec. 2021 Jan. 2022Sr. Instructional DesignerHumana primarily operates in the health insurance sector, offering various health insurance plans such as Medicare, Medicaid, and individual commercial plans.Developed training, focusing on both compliance and ethical standards within the workplace.Managed diverse projects and implemented both asynchronous and synchronous training methods, enhancing overall training effectiveness.Designed and developed comprehensive training curricula, incorporating technical education, application installation setups, and test assessments.Spearheaded a team of 4 instructional designers who developed 45+ curriculum and adult learning materials using the Articulate 360, Captivate, Camtasia and Adobe Cloud authoring tools.Offered comprehensive learning solutions, incorporating multiple deliverables (online, video, simulations, instructional-led workshops) to meet performance objectives.Maximus Federal Service / Reston VA, Virginia / (Federal Contract) Jun. 2021 Dec. 2021Sr. Corporate Instructional Trainer/DesignerMAXIMUS Federal Services leverages technology and digital solutions to enhance the efficiency and effectiveness of government programs. This includes the implementation of data analytics, automation, and modernization initiatives. Acted as senior instructional designer and trainer.Designed and implemented comprehensive onboarding and training programs for over 150 corporate representatives, incorporating instructional materials such as videos, quizzes, collaborative training sessions using the Articulate 360, Captivate, Camtasia and Adobe Cloud authoring tools.Administered Learning Management System (LMS) and SharePoint, ensuring smooth operations and effective utilization for training delivery, while managing technical aspects such as application installation and setup.Developed training curriculum emphasizing compliance and ethics, utilizing techniques such as scripting, storyboarding, and both asynchronous and synchronous training.Created a cohesive and comprehensive educational framework.Implemented cost-saving measures through strategic curriculum planning and advanced technology integration, leading to improved efficiency in help desk services and quality assurance.Riya Software Consulting LLC / Kennesaw State University / (Contract) Jun. 2020 Jun. 2021 Instructional DesignerFacilitated and executed instructor-led training, online remote training, online self-paced training, training videos, quick reference guides as well as other creative course materials.Manage all phases of the course development process; analysis/scoping, design, development, implementation, training, and evaluation.Coordinated communications activities including documentation of requests and process improvements.Documented business processes and created instructional documents for users of new or upgraded systems.Identified training needs, provided guidance and training to clients with less experience.Effectively collaborated with SME's, BAs, and technical teams efficiently to ensure technical accuracy of training and documentation.Converted legacy or previous formatting to latest formatting.Executed role-specific training on tools and programs each team uses daily.Maintained and updated records of training curriculum and materials.Demonstrated proficiency in the usage of Camtasia, Captivate and Articulate 360 authoring tools.Administered SharePoint or similar software for sharing documentation.Managed training schedules and classroom agenda.Effectively facilitated training sessions, webinars, workshops, etc. in groups or individually.Administered modern training techniques and tools to technical subjects.Executed and designed technical course content.Charles R. Drew Charter School / Atlanta, GA (Contract) May 2018 Jun. 2020Help Desk Support TechnicianProvided technical support and troubleshooting to faculty, staff and students.Technical Knowledge of Operating Systems: Proficiency in Windows, macOS, Linux.Basic understanding of networking concepts (TCP/IP, DNS, DHCP).Software Troubleshooting: Ability to diagnose and resolve software issues, including common productivity tools (e.g., Microsoft Office).Hardware Troubleshooting: Familiarity with diagnosing and fixing issues related to desktops, laptops, printers, and mobile devices.Remote Support: Experience using remote desktop tools to assist users off-site.Communication: Strong verbal and written communication skills to explain technical issues in simple terms.Patience: Calm demeanor in handling user complaints and providing clear guidance.Critical Thinking: Ability to assess situations, identify problems, and devise effective solutions quickly.Analytical Skills: Systematically approach issues to find root causes.Time Management Prioritization: Ability to prioritize tasks based on urgency and impact.Multitasking: Manage multiple support requests simultaneously without losing efficiency.FedEx Ground Shipping / Kennesaw, GA Jul. 2017 May 2018Truck UnloaderResponsible for efficiently unloading packages and freight from trucks, ensuring they are sorted and placed in the correct locations for further processing and delivery.Key Responsibilities:Sort and place packages onto conveyors, pallets, or in designated areas.Inspect packages for damage and report any issues to supervisors.Maintain a clean and organized work environment.Adhere to all safety protocols and procedures.Unload packages and freight from trucks safely and efficiently.Morehouse College / Atlanta GA Apr. 1999 Jul. 2017Senior Instructional and Graphic DesignerMorehouse College is a prestigious institution dedicated to empowering young African American men through education, leadership development, and community engagement. It continues to be a beacon of excellence and a catalyst for positive change in the world. My role was training, instructional design, communication, and technology working with leadership, administrative, and faculty as well as students.Managed curriculum planning and technology integration, leading to a significant decrease in operational expenses.Leveraged the ADDIE model to develop and deliver faculty training sessions, improving proficiency in instructional technology.Directed establishment of performance standards and training objectives, ensuring alignment with organizational needs via comprehensive training plans.Conducted comprehensive program evaluations, recommending modifications when necessary and reporting updates to management, thus maintaining the effectiveness of instructional programs.Utilized an array of authoring tools, including Articulate 360, Camtasia, Captivate, Microsoft 365 and Adobe Suite, to create diverse learning materials such as workbooks, PowerPoint presentations, and media delivery aids to teach and train faculty, students and staff.EducationStrayer University M.EdInstructional Design 2017Southern University at New OrleansB.S. Criminal Justice |
