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Candidate's Name
Document Operations Professional/Research Specialist)Dedicated and Quality focused professional offering significant experience in self-directed positions requiring effective support. Skilled in multi-tasking and adaptable team player recognized for willingness to learn and teachnewly required skills to other professionals.Skills OfferedWork ExperienceEmergency Medical DispatcherNorth Memorial Health - Brooklyn Center, MNJanuary 2020 to PresentWorks collaboratively with the department and other public service agencies to determine the needfor additional resources, i.e. ambulances, first responders, specialized rescue equipment/teams.Recognizes and complies with legal, regulatory, accrediting and procedural requirements.Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.Triages transportation requests to ensure the transportation unit is staffed to deliver the appropriatelevel of care required by the customer and is consistent with state and local laws.Deploys North Memorial Ambulance Resources via radio communication in an effective, efficient manner.Ability to type 50+ words per minute while maintaining accuracy and proficiency.Facilitates emergency medical calls while following Protocol to aid callers until first responders arrive.Delivery DriverDoorDash - Brooklyn Park, MNJanuary 2019 to PresentDrive vehicle to the restaurant, order food items as requested, and ensure expedited deliveries.Call customers to clear any confusions regarding quantities, or preferences.Ensure food orders are packed and checked ensure completeness and accuracy.Practice and comply to safety protocol.Drive to and delivery orders, process cash payments, tender change, receipts, and trace in online system.Ensure that all deliveries are properly logged into the Door dash.Handle complaints such as cold food, or late deliveries by following company policies.Ensure vehicles are cleaned and maintained on a regular basis.Oversee multiple orders ensuring accuracy to deliveries, invoices, and complete customer satisfaction.Delivery DriverOn Time Delivery Service, Inc. - Bloomington, MNAugust 2019 to December 2019Use device navigation apps to deliver packages to customers in a timely manner.Load van in a staging area and navigate oversized vans through residential and business communities in inclement weather such as snow or rain when necessary. Comply with vehicle safety protocol.Interact with customers in a professional manner, and ensure package is delivered safely, and securely.Phone Banker IWells Fargo - Shoreview, MNMay 2018 to September 2019Assist consumers with all bank related issues, always meet daily goals and remain professional.Ability to work with all populations as well as de-escalate calls, resolve issues in one call.Complete all compliance training to ensure accuracy for the company and customers.Child Protection CoachMNcarepartner - Saint Paul, MNJune 2018 to June 2019Facilitate and supervise interactions between child and parent within Ramsey and Hennepin County.Remain within sight and hearing of clients during supervised visits.Redirect and coach parents as needed in child engagement, discipline, nutrition, hygiene, and basic care.Provide written documentation of each visit within 2 days of service using the specified format.Attend required training and meetings.Attend family team meetings as requested by referring Case Managers.Transport children to and from visits safely in accordance with traffic laws and safety policies.Document Operations Professional/Research SpecialistAmeriprise Financial - Minneapolis, MNDecember 2009 to June 2018Processed and reconciled assigned products in an accurate, timely and compliant manner.Worked with appropriate internal and external business partners to research and resolve issues, troubleshoot and provide seamless service.Provided support to other team members as necessary.Utilized various computer applications (Citrix, eworkflow, Oracle, lotus notesetc.), provided operational processing information and took action as appropriate.Implemented and managed the client storage services project which brought in $150,000 in revenuefor the company.Responsible for all new hire training.Utilized strong interpersonal and communications skills to serve customers.Provided pilot testing in collaboration with other teams to roll out beneficial products to our clients/advisers.Extensive research on documents that accepted in your queue, while ensuring accuracy and proficiency.Developed, improved and incorporated processes for imaging and processing of highly confidential documents.Investigated, expedited and identified escalations, solved problems from the root.Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment.Personal Care AssistantPersonal Care - Minneapolis, MNSeptember 2008 to November 2009 Schedule client appointments and transportation for errands and doctor's visits. Perform housekeeping activities and sort incoming mail. Follow family and healthcare plans and complete therapy activities with clients.EducationBachelor of Arts in SociologyUniversity of Minnesota - Minneapolis, MN2020Associate of Applied Science in Criminal JusticeMinneapolis Community and Technical College - Minneapolis, MN2017SkillsCustomer Service, Detail Oriented, Team Player, Adaptable (10+ years)Certifications and LicensesCPR/First AidFebruary 2020 to February 2022Emergency Medical ResponderFebruary 2020 to February 2022Brooklyn Park, MN 55444Directly: PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLEExpert at managing and processing assigned tasks in a timely and compliant manner.Support internal and external business partners to research and resolve issues.Skilled at troubleshooting and investigating issues to determine root cause.Proficient with various computer applications (Citrix, eworkflow, Oracle, lotus notesetc.).Skilled at managing and implementing client projects.Strong interpersonal and communications skills to serve customers.Expert collaborator.Strong ability to multi-task and manage priorities in a fast-paced, results-driven environment.Strong organizational skills.