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Click here or scroll down to respond to this candidateCandidate's Name
Brownsville, OR Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELicensed Assisted Living Administrator with 8+ years of experience in assisted living communities, managing the day-to-day operations of the community. Helping residents with activities of daily living. Skilled with financials, census, staffing and HIPAA. Work ExperienceExecutive DirectorChateau Gardens Memory Care-Springfield, ORMay 2024 to Present Run the day-to-day operations of the community. Reports to the Regional Director of Operations for oversight and accountability. Have to account for the monthly, quarterly, and annual financials. Have to do the outreach and evaluations to drive up the census. Foster a nurturing and safe environment for the residents and staff. Bring the community up to OSHA and State of Oregon standards Implement standards for the whole community, hold employees accountable for their actions. AdministratorMeadowlark Senior Living-Lebanon, OROctober 2023 to April 2024AdministratorMeadowlark Senior Living - Lebanon, ORMay 2020 to April 2023 Ran the day-to-day operations of the community. Reported to the Regional Director of Operations Accounted for the monthly, quarterly, and annual financials. Had helped the Community Relations Director with outreach and events to drive up the census. Fostered a nurturing and safe environment for the residents and staff Business Office ManagerMeadowlark Senior Living-Lebanon, ORJuly 2021 to July 2023 Assist The Executive Director with building operations. Payroll Invoicing Resident accounts, statements, and files. Onboarding of the new hires. Kept resident and employee files updated. Used Yardi system for resident information and move ins and outs. Helped with employee issues and resident issues. Concierge training and hiring Communicated with all departments and employees. ConciergeMeadowlark Senior Living-Lebanon, ORMay 2020 to July 2021 Answer Multi line phone. Scheduled rides and appointments for residents Input invoices into Procurement. Scheduled visitations Managed complaints from residents and family. Kept up with all the Covid logs, rules, and regulations. Make copies, send faxes, scanned: in general, use all types of office equipment. Ordered office supplies. Started the onboarding paperwork and Oregon Care Partners training for all new hires. Kept up on the employee phone lists, resident lists and the resident emergency contact list. Confident with Windows, Outlook, Word, and social media Activities AssistantQuail Run Assisted Living-Albany, ORMay 2018 to May 2020 Protects resident privacy and maintains information confidentiality. Organize and manage multiple activities for the residents. Substitutes for the Activity Director when they are absent. Attends and participates in facility meetings. Takes the minutes for all the residents meetings. Receptionist/Front Desk ClerkQuail Run at Mennonite Village-Albany, ORAugust 2016 to May 2020 Answered multi-line phones, responded to customer inquiries. Gave tours to prospective residents and families. Helped with organizing community events. Promptly managed complaints and concerns of customers with cheerful outlook and rectifies issues to resident and family satisfaction. Welcomed patrons to front desk/ facility and engage in friendly conversations. Experience using copiers, sending faxes, also delivered, and received mail, scanning, filing, typing letters and reports. Working knowledge of Outlook, Microsoft office, and Excel. ConciergeWaverly Place Assisted Living and Memory Care-Albany, OR January 2018 to May 2018 Answered multi -line phones, responded to customer inquiries, and transferred calls to appropriate staff members. Helped organize community events. Entered information into YGL. Gave tours to prospective residents and family members. Input resident data using Microsoft and Excel software and made immediate updates to reflect room changes. Helped Administration with Reports, complaints, and updating key safety materials. Used Microsoft Sweet, including Excel, Office, and Outlook Resident AssistantQuail Run Assisted Living-Albany, ORAugust 2016 to July 2017 Helped residents with the activities of daily living, for example: bathing, transfers, dressing, bed making, etc. Managed resident and family questions with professional courtesy. Logged on to the computer services that the resident received help for. Reported behavior that was out of the norm for residents. Developed strong bonds with residents and their families, through compassion, caring, and understanding.EducationSome in Human Development & Family StudiesOSU - Corvallis, ORSeptember 2013 to March 2016Some in Business AdministrationLinn-Benton Community College - Albany, ORSeptember 2009 to June 2013Skills HIPAA laws Flexible and outgoing Meticulous and organized. Community relations Staffing Professional appearance Multitasking ability Office equipment operations Open and clear communicator Community financials OARs for assisted living communities Microsoft Office proficient Efficient and accurate Yardi Office Management Microsoft Outlook Administrative Experience Multi-line Phone Systems Memory Care Dementia CareCertifications and LicensesResidential Care/Assisted Living AdministratorFirst Aid CertificationAssessmentsManagement & leadership skills: Planning & execution Proficient May 2024Planning and managing resources to accomplish organizational goals Full results: ProficientManagement & leadership skills: Impact & influence Proficient May 2024Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientFood service: Customer situations ProficientJuly 2024Identifying and addressing customer needs in a food service setting Full results: ProficientCustomer focus & orientation ProficientJuly 2024Responding to customer situations with sensitivity Full results: ProficientRetail management ProficientMay 2024Managing staff, customer relationships, and finances in a retail environment Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
