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Street Address . PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective:Detail-oriented and customer-focused professional with a strong background in customerservice and diverse experience in various settings. Seeking a challenging role in thebanking sector to leverage my skills and contribute to a dynamic financial environment.Experience:November 2023- Present (Alliance Ground International, Delta Cargo, Virgin Airline , Air Canada Airline and America Airways )Customer Service Representative, Office Agent for several airlines- Provided exceptional customer service through telephone and email interactions, ensuring
professionalism and problem-solving skills.- Resolved issues related to destination representatives and system errors, maintaining apositive customer experience.June 2023- April 2024Manual therapy, Impact Medical Group- This includes several hands-on treatment techniques used by a physical therapist to treat various conditions. These techniques may be used together or separately, especially in the acute phase of rehabilitation. Later, they may be used in addition to exercises. While all physical therapists are trained in manual therapy, some specialize in it.- Collaborated with team members to provide quality care and support to patients,maintaining detailed documentation for regulatory compliance.January 2023 June 2023Financial Analyst and office administration, Busch Animal Hospital- Responsible for overseeing a wide range of administrative duties. These office jobs ensure efficient operations. The most common tasks include managing correspondence and handling phone calls and emails. Administrators also handle the scheduling of appointments and meetings.- Conducted bank reconciliations and managed financial records using Quicken Software,ensuring accuracy and compliance.August 2019- May 2022Teacher assistant, Mort Elementary School- Helping teachers create lesson plans Working with small groups of students to enhance the learning process Making sure classrooms are safe and tidy.
May 2005- August 2012Senior Bank Teller, Egypt Bank- Managed daily cash transactions totaling $35K+, ensuring accuracy and compliance withbanking regulations.- Built strong relationships with clients, providing personalized financial services andsupport.- Managed daily banking operations, handling transactions and ensuring accuracy infinancial records.-Conducted bank reconciliations and managed financial records using Quicken Software,ensuring accuracy and compliance-Oversaw client relationships and ensured customer satisfaction through effectivecommunication and problem-solving skills.- Managed financial transactions and assisted in budget planning to support educationalprograms.Education:May 2022Diploma in medical office administration, Herzing UniversitySeptember 2004Bachelor s degree in adult education, Cairo UniversitySkills:- Proficient in financial analysis and reporting- Strong customer service and communication skills- Knowledge of banking regulations and compliance- Detail-oriented and organized- Fluent in Arabic and English- PowerPoints
- word documentLanguages:- Arabic- EnglishReferences:- Cathryn, Manual Therapist, Impact Medical Group- Chantal, Veterinary Technician Manager, Busch Animal Hospital- Hanan, Manager, Egypt Bank |
