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Click here or scroll down to respond to this candidateCandidate's Name
Austell, GA Street Address EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLESUMMARYCommitted professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.SKILLSConflict Mediation Customer ServiceBilling Management De-Escalation TechniquesCall handling CRM KnowledgeAccount Management Database AdministrationProject Management Route NavigationDispatching procedures Microsoft Office 365Yardi PSA Construction AppSalesforce Microsoft DynamicsPROFESSIONAL EXPERIENCEFirstKey Homes, Marietta, GA 02/2017 07/2024CONSTRUCTION COORDINATOR (01/2022 to 07/2024)Collaborated on the creation of bid packages and contract documents.Conducted site visits to monitor progress of work performed by subcontractors.Investigated discrepancies between actual field conditions versus plans and specs; workedclosely with designers and estimators to resolve issues.Prepared Requests for Information forms for clarification of design intent or specificationrequirements.Reviewed plans and specifications for accuracy prior to ordering materials or schedulingcontractors.Oversaw communications within assigned territories.Dispatched drivers to meet daily delivery needs for company customers.Created schedules and roadmaps for projects.Reduced budget overruns by implementing cost-saving measures in procurement andresource allocation processes.LEAD MAINTENANCE COORDINATOR (09/2020 to 01/2022) - PromotedManaged day-to-day operations of the department including scheduling tasks and assigningduties.Maintained calendars of upcoming events, meetings and deadlines.Established and upheld precise records of departmental activities encompassing budgets, personnel documents, and project timelines.Resolved customer complaints in a timely manner while upholding company standards.Delegated work to staff, setting priorities and goals.Resolved employee performance, office equipment, and work schedule problems byconsulting with managers.PROPERTY MANAGEMENT ASSISTANT (02/2017 to 09/2020) - PromotedProcessed incoming tenant payments promptly.Compiled detailed reports on property conditions, occupancy rates, and financial performance.Supported leasing team during peak times including move-ins and move-outs.Responded quickly to emergency situations involving tenants or properties.Updated tenant records and maintained accurate files for all tenants.Responded promptly to inquiries and requests, maintaining positive tenant relationships.Answered phones, filed documents, and prepared correspondence.Managed a large volume of phone calls while ensuring accuracy in data entry.Provided timely updates to customers regarding their orders or requests.Hwy 92 Auto Sales, Acworth, GA 01/2013 to 02/2017AUTOMOTIVE FINANCE MANAGERNegotiated loan terms and conditions with various lending institutions.Provided guidance to customers regarding the advantages and disadvantages of variousautomotive loan options.Developed strategies to maximize auto finance sales volume while preserving profit margins.Identified operational inefficiencies in department.Offered customers expert advice on the most suitable financing options.Nationwide Credit, Nationwide Financial Grp, UAC, IQOR,RMA, Kennesaw, GA 11/2005 to 12/2013CALL CENTER SUPERVISORDeveloped motivation programs to reward top-performing employees.Guided, trained, and mentored call center team members.Maintained accurate customer interaction records using company's CRM system.Conducted root cause analysis to uncover operational enhancement opportunities.Reviewed and analyzed daily reports on call volume, sales, abandoned calls, and various statistics.Facilitated interdepartmental communication to expedite issue resolution.Supervised 42 call center representatives in providing excellent customer service to callers requiring assistance for inbound and outbound issues.EDUCATION AND TRAININGColumbus State University, Columbus, GA BBA, Business Administration and Management, 03/2008 |
