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Click here or scroll down to respond to this candidateCandidate's Name
Dedicated Customer Support SpecialistMontezuma, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEnergetic customer service professional bringing solid background in fast paced environments and exceptional attention to detail.Good at troubleshooting problems and finding successful solutions. Excellent communicator with a strong background in cultivating positive relationships and exceeding goals.Authorized to work in the US.Work ExperienceJuly 2024 CurrentCustomer Service Sales Representativei9 Sports Corporation via Working SolutionsMontezuma, GA Help customers register for upcoming sportprograms Create memberships to help customersregister at a later date if not ready toregister Provide information Answer any questions about upcomingprograms and their schedules Process orders Maintain QA average of 90%December 2023 April 2024Seasonal Product ExpertTurboTax via Working SolutionsMontezuma, GA Helping customers file their taxes Providing guidance, explanations, and advice Providing assistance with billing procedures Processing payments Assisting customers with payment option setup Resolving service and billing issues Documenting customer interactions Demonstrating empathy Personalizing the experienceMay 2023 - August 2023Bather/ReceptionistPosh Paws Pet GroomingWarner Robins, GA Greet customers checking in. Verify whether rabies vaccination date is expired or not. Check customers out by paying for their services & take their dogs home. Bathe dogs, cut & file their nails, clean their ears, & give them love & attention to help them get through the experience as some are scared & aren't as willing as others. October 2021-February 2022Sales RepresentativeTLC AssociatesAmericus, GA Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts Planning and organizing daily work schedule to call existing internet customers, making them aware of free days of a streaming services available to them if they are interested in taking advantage of the service. Met inbound customer needs while maintaining strict performance targets. Office ClerkHarveys SupermarketMontezuma, GA Maintained successful relationships with customers, handling all new correspondence and paperwork. Managed data entry, scanning documents and inputting specific pieces of information to update files. Supported team productivity with consistent office supply levels. Assisted cashiers with customers, computer problems, & with general questions they may have hadCashierPiggly WigglyOglethorpe, GABalanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Fixed checkout merchandise displays with continuous resets during down periods. Kept customers happy by quickly processing payments and bagging purchases. Satisfied customers with quick and comprehensive support for all needs. Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges. Office AssistantMichael J Greene Attorney at Law Americus, GA Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel. Built positive relationships with office personnel and clients. Eliminated security risks by shredding old records and confidential information. Open, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail. Scheduled appointments, meetings and events in comprehensive master calendar. Delivered messages and ran errands. Prepared professional business correspondence, including letters, invoices, and basic contract language. Handled all file demands, scanning, indexing, and storing physical records in the office. Customer Service Assistant SupervisorCarabella Catalog Company Americus, GA Achieved company customer service objectives through proper alignment of department policies with stated targets. Directed team of customer service professionals, monitoring work quality and performance to meet strict targets. Boosted customer loyalty through initiatives to reduce customer effort & better resolve . Kept employees satisfied and working hard through consistent training, mentoring and support. Brought in new customers with unique customer appreciation events and special sales. Telephone Customer Service RepTog ShopAmericus, GA Answered incoming calls, answering questions and taking/processing orders. Offered actionable solutions for customer concerns by following internal database prompts and company scripts. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. Referred unresolved customer grievances to designated departments for further investigation. Sold products to customers during routine service calls using strong cross-selling abilities. Cosmetology DiplomaSouth Georgia Technical College - Americus, GAAugust 2006High School DiplomaAmericus, GADual Seal College Preparatory & Technical CoursesAmericus Sumter County High South -May 2005SkillsProduct promotionCall managementAppointment schedulingAccount updatingOrder documentationInbound call managementComplaint resolutionProduct salesProofreadingTypingWindowsMicrosoft Windows ServerCustomer serviceProblem managementSchedule managementOffice experienceData entry |
