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Click here or scroll down to respond to this candidateIRVING, 75061 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Dear Hiring Manager,I am writing to express my interest in the position at your esteemed company. With over 10 years of experience in hospitality and customer service, particularly in my recent role as a Housekeeper at TX-Richardson, TX, I bring a wealth of expertise and a proven track record of operational efficiency and customer satisfaction.During my tenure at TX-Richardson, TX, I honed my skills in time management, communication, and problem-solving, all of which are critical in fast-paced work environments. My ability to efficiently manage guest interactions and uphold cleanliness standards has consistently contributed to enhancing customer loyalty and positive dining experiences. Moreover, my background in event promotion and seating flow management has enabled me to significantly improve service speed and table turnover for the businesses I have worked with. I hold an Associate of Arts from Tarrant County College, which equipped me with foundational skills and knowledge that have been vital in my professional journey. I am eager to bring my skills in customer service, team collaboration, and organizational systems to your team. I am confident that my dedication to fostering eco-friendly operational methods and my versatility in handling various customer service scenarios will be a great addition to your company.Thank you for considering my application. I look forward to the possibility of contributing to your team and am enthusiastic about the opportunity to discuss how I can make a positive impact at your company.Best regards,Candidate's Name
IRVING, 75061 EMAIL AVAILABLE PHONE NUMBER AVAILABLE Candidate's Name
PROFESSIONAL SUMMARYExperienced housekeeper, VIP waitress, and store manager with extensive expertise in customer service, guest services, and time management. Successfully optimized operational efficiency and enhanced customer satisfaction through innovative organizational systems and eco-friendly methods. Passionate about leveraging skills to drive growth and streamline processes in dynamic environments.EMPLOYMENT HISTORYHOUSEKEEPER Oct 2022 - Aug 2024TX-Richardson, TXVIP WAITRESS, BOTTLE SERVICE, & PROMO GIRL Oct 2018 - Oct 2022 THE LODGE Dallas, TXSTORE MANAGER May 2015 - Oct 2018The Crystal Source Euless, TXPrepare and cook meals, ensuring kitchen and dining areas remain tidy Maintained immaculate household environments through comprehensive cleaning, organizing, and sanitizing. Managed laundry, floor care, and kitchen duties efficiently. Introduced eco-friendly cleaning methods, optimizing resource use while maintaining high cleanliness standards. Developed time-saving organizational systems.Served VIP tables with premium alcohol, answering queries to enhance customer satisfaction. Promoted monthly top bottles and external business, boosting establishment revenue. Facilitated bottle service, ensuring high-quality customer experience in VIP area. Elevated VIP guest experience through personalized bottle service, driving premium liquor sales and fostering customer loyalty in high-end nightlife setting.Spearheaded promotional initiatives, boosting establishment visibility and significantly increasing revenue through strategic upselling of top-tier beverages.Cultivated strong relationships with VIP guests, ensuring repeat business and positive word-of-mouth referrals, contributing to sustained growth.Managed customer interactions and guided them through product selections, enhancing overall customer satisfaction. Maintained accurate store inventory and stock levels, ensuring efficient operations and reduced shortages. Demonstrated product usage to customers, increasing sales and customer knowledge. Processed transactions using computer systems, ensuring smooth and accurate checkout experiences. Answered customer inquiries about store inventory, providing detailed and helpful information. Led store operations, enhancing customer experience and inventory management. Implemented efficient systems, boosting sales and streamlining processes.Revamped product display strategies, increasing customer engagement. Maintained meticulous inventory records, ensuring accuracy. Developed comprehensive product knowledge, enabling personalized customer recommendations.SHIPPING & RECEIVING MANAGER May 2009 - Oct 2014Fort Worth Promotional Products Fort Worth, TXWAITRESS & BARTENDER Oct 2009 - May 2011Pappasito's Cantina Fort Worth, TXHOSTESS Oct 2007 - Oct 2009Boo-Ray's of New Orleans Hudson Oaks, TXEDUCATIONASSOCIATES OF ARTS Aug 2015 - May 2018Tarrant County College Fort Worth, TXManaged inventory, ensuring stock levels met demand Received and processed incoming shipmentsOversaw packaging and shippingUtilized spreadsheets for inventory and invoicing, improving data accuracy Operated embroidery machinesManaged end-to-end shipping and receiving operations, ensuring accurate inventory tracking, efficient product handling, and timely deliveries to customers.Streamlined warehouse processes, optimizing inventory management and reducing shipping errors, resulting in improved customer satisfaction and operational efficiency.Implemented digital solutions for inventory tracking and customer invoicing, enhancing data accuracy and streamlining administrative tasks.Coordinated cross-functional efforts between warehouse, production, and delivery teams, ensuring seamless product flow and meeting customer deadlines.Took and managed food and drink orders, ensuring timely service and customer satisfaction. Maintained beverage levels and boxed leftovers, enhancing dining experience and efficiency. Operated computer systems for order processing, streamlining kitchen communication. Handled pre-bussing and bussing tasks, ensuring a clean and organized dining area. Served drinks and food in the bar area, including crafting various alcoholic beverages. Managed high-volume bar operations, crafting diverse cocktails while ensuring exceptional customer service and efficient order processing for entire restaurant.Orchestrated seamless dining experiences, from order-taking to table maintenance, utilizing POS system for accurate kitchen communication and timely service.Maximized customer satisfaction through attentive service, proactive drink refills, and efficient food running, contributing to positive dining experiences.Adapted to various roles, including bartending and banquet service, demonstrating versatility and teamwork in a fast-paced restaurant environment.Streamlined bar operations by developing efficient drink preparation techniques, enhancing service speed without compromising quality or customer interaction.Seamlessly transitioned between waitress and bartender roles, demonstrating versatility and teamwork in a high-volume restaurant environment.Greeted and seated customers, ensuring optimal table distribution and minimal wait times. Managed phone lines, providing accurate wait times during peak hours to enhance customer satisfaction. Assisted servers by pre-bussing tables, improving turnaround time and service efficiency. Maintained cleanliness of front area and bathrooms, ensuring a welcoming environment for guests. Welcomed guests with warmth, managed reservations efficiently, and ensured smooth seating flow. Contributed to positive dining experiences and repeat visits.Orchestrated seamless guest experiences, optimizing table allocation and minimizing wait times. Elevated customer satisfaction through accurate communication and efficient seating. Streamlined front-of-house operations, boosting table turnover and enhancing service efficiency. Maintained impeccable cleanliness standards, fostering a welcoming atmosphere. Synergized with servers to expedite table preparation, amplifying overall dining experience. Managed reservations adeptly, ensuring smooth guest flow and maximizing seating capacity. Meticulously managed phone inquiries, providing precise wait time estimates during peak hours. Consistently upheld front area and restroom cleanliness, enhancing guest comfort. Cultivated a warm, inviting atmosphere through genuine guest interactions. Facilitated seamless dining experiences, contributing to increased customer loyalty and repeat visits. MAY 2007Aledo High School Aledo, TXCOURSESFOOD HANDLER CERTIFICATIONFood HandlerTABC CERTIFICATIONTABCSKILLSTime management, Customer service, Communication, Computer, Restaurant, Guest services, Microsoft Word, Problem solving, Event promotion.HOBBIESVolunteers two to three times a month at Veterans of Foreign War and The Mission Arlington |
