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Chicago, IL PHONE NUMBER AVAILABLE LinkedInEDUCATIONPerspectives High School Of Technology & Leadership Academy Chicago, IL Highschool GraduateWORK EXPERIENCEWalmart INC. Chicago, ILRetail Manager April 2021-Present Developed opening and closing procedures for daily responsibilities, including cash handling, inventory count, deposits, crisis management, and shift procedures. Scheduling employees for shifts, considering preferences and availability to increase employee satisfaction on walmart survey by 15% Interacting with unsatisfied customers(english and spanish) by phone, email, and in person to assist them with store credits, returns, and store/employee feedback Enhanced inventory accuracy from 95%-96% through rigorous cycle counting and implementing inventory control processesProject Syncere Chicago, ILSTEM Instructor Nov 2019-Dec 2021 PS programs provide students with year-round opportunities to become engaged in STEM through its innovative project-based learning curriculum Managed 5-7 classrooms containing 20 or more students in the Chicago area online and in person Created and followed lesson plans for all subjects, managing time efficiently and transitioning students from below grade level to above grade level Built positive relationships with students, teachers, and parents in positive and growth welcoming environmentsUnited Parcel Service Willow Springs, ILPackage handler March 2018-Nov 2020 Load packages onto truck, lifting up to 40 pounds at a time Engaged in preparing high-value items for deliver, ensuring their protection and integrity Kept storage areas organized, clean and secure to fully protect company assets and insure safety of othersProjects Currently pursuing Comptia A+ certificationSKILLS & INTERESTS Computer Savvy Documentation and user guides creation User account administration & management Network troubleshooting and diagnostics Antivirus, anti-malware and malware removal System integration and configuration