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Click here or scroll down to respond to this candidateCandidate's Name
St. Louis, Mo Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectivePursuing a dynamic role in System Engineering and Analysis where I can harness my extensive technical expertise, problem-solving, and analytical acumen to plan and evaluate corporate systems, and user requirements. Proficient in planning, installing, testing, and configuring both hardware and software applications in LAN/WAN settings. With hands-on experience in overseeing a 24/7 support infrastructure and proven leadership competencies, I am poised to provide robust system solutions and drive team excellence. I am dedicated to delivering exceptional value to the organization through unwavering work ethic and leadership.ExperienceEnterprise Resources Planning AdministratorSumnerOne St. Louis, Mo (01/2024 07/2024)Role Overview:Responsible for the comprehensive management and maintenance of the ERP/e-Automate software system, a critical business management platform tailored for office equipment dealers and managed print services providers.Key Responsibilities:System Administration & Configuration:oPlanned and performed the configuration, installation, and ongoing administration of the ERP/e-Automate platform and third-party APIs.oMonitored system performance, automated tasks, and swiftly troubleshooting issues to maintain uninterrupted operations.oManaged user accounts, security settings, and access controls to ensure data security and compliance.oImplemented robust disaster recovery procedures and conducted regular data backups.Data Management & Integrity:oEnsured the integrity, accuracy, and security of data within the ERP/e-Automate system by working with internal financial groups.oDeveloped and maintained databases, tables, and data structures, facilitating seamless data management.oOversaw data import/export processes, ensuring proper formatting and validation for accuracy.oResearched custom data cleansing and validation processes, enhancing data reliability and usability.oGenerated analytical reports to identify trends, anomalies, and opportunities for process improvement.System Optimization & Vendor Collaboration:oCollaborated with cross-functional teams and vendors to identify system requirements and implement enhancements.oEvaluated and implemented system customization requests to meet specific business needs.oProactively monitored system performance, identifying and executing optimization strategies.oStayed current with ERP/e-Automate software updates, new features, and industry best practices.oRecommended and implemented process improvements, driving increased efficiency and productivity, and custom integrations with e-automate.Technical Implementation CoordinatorHubbell Incorporated St. Louis, Mo (08/2023 12/2023)Role Overview: Experienced technical professional specializing in the deployment, support, and troubleshooting of software and communication components integral to Aclaras product suite, including AclaraONE and related software products. Proven ability to collaborate effectively across teams and with third-party vendors and partners.Key Responsibilities:Requirement Analysis & Implementation:oAnalyzed business and technical specifications to guide and optimize the implementation process.oCoordinated the deployment of Aclaras New Product Initiatives (NPIs) and existing product offerings, ensuring seamless integration.Software Configuration:oConfigured Aclara and third-party software components, including operating systems, IIS, SQL Server, Oracle, and associated databases.oEnsured optimal setup of software environments, critical for system performance and reliability.Technical Troubleshooting & Support:oServed as the primary escalation point for technical challenges during project phases, providing expert troubleshooting to maintain system stability.oLiaised with internal teams and customers to address issues promptly, ensuring continuous project momentum.Stakeholder Communication & Documentation:oInteracted regularly with internal teams, customers, and partners to establish expectations and provide clear project status updates.oDeveloped and refined installation and configuration procedures, enabling smooth handovers and efficient ticket closures.Data Analysis & Client Relations:oPerformed complex data queries for validation and testing, leveraging in-depth knowledge of database structures.oConducted product demonstrations, fostering strong client relationships and building trust through technical expertise.Technical Proficiencies:oExtensive experience in utility and Advanced Metering Infrastructure (AMI) environments.Database Management:oAdvanced proficiency in Microsoft SQL Server operations.Cloud Technologies:oFamiliarity with Azure, Cassandra, and data lake architectures.Systems AnalystTek Systems Consultant for Dell/Boeing St. Louis, Mo (04/2021 05/2023)Role Overview: Oversaw the management and optimization of CribMaster, a critical enterprise application streamlining asset management, purchasing, and reporting across multiple national manufacturing sites. Served as the primary point of contact for customer inquiries, database management, and collaboration with cross-functional teams to resolve technical issues.Key Responsibilities:CribMaster Application Management:oProvided oversight and administration of the Boeing Enterprise application, CribMaster, enhancing asset management, purchasing, and reporting across various national manufacturing sites.oMonitored the application for production-related anomalies, generating reports from relational databases to diagnose and address issues using SQL and custom RUL files.Customer and Vendor Liaison:oActed as the primary contact for customer inquiries related to order details, product delivery, and purchasing processes.oLiaised with vendors to report issues and submit requests for application enhancements.Database Management & Technical Support:oManaged backend relational database updates, focusing on application orders and identifiers to ensure data accuracy.oCollaborated with support teams to resolve data flow issues between SQL and SAP, employing tools such as Toad and AppDynamics.Access Administration & Device Management:oAdministered user and supplier access rights to enterprise applications, ensuring secure and appropriate access levels.oManaged external scanning devices for item and equipment registration, ensuring smooth integration with the CribMaster system.Documentation & Knowledge Transfer:oLed the transition of the CribMaster knowledge base and other corporate applications from SharePoint/OneNote to an internal platform, streamlining knowledge sharing.oTrained peers in documentation practices as the designated Publisher/Approver and facilitated the onboarding of new team members in CribMaster management.Team Collaboration & Integration:oRegularly participated in team meetings to address and troubleshoot potential concerns, fostering a collaborative environment.oPlayed a key role in the merger of CribMaster support, integrating over 100 corporate applications for enhanced enterprise support.Capacity Management Team LeadCollabra Consultant for Wells Fargo St. Louis, Mo (02/ 2020 - 02 2021)Role Overview: Led capacity planning and management initiatives to ensure the optimal performance and integrity of virtual infrastructure across platforms such as VMWare and Nutanix. Played a crucial role in developing strategic solutions and enhancing legacy systems to support Wells Fargo's evolving technological landscape.Key Responsibilities:Capacity Planning & System Health:oSpearheaded capacity planning and management initiatives, maintaining system health and infrastructure integrity across platforms like VMWare and Nutanix.oAnalyzed virtual environments using dashboards such as VRealize and automated alerting systems, ensuring proactive issue identification and resolution.oDeveloped server utilization reports for stakeholders, driving organization-wide cost-saving initiatives.Strategic Technology Solutions:oPlayed a pivotal role in devising strategic technological solutions for Wells Fargo, defining requirements for emerging projects, and ensuring alignment with business goals.oPioneered strategies for establishing server capacity baselines, and supporting application development teams in optimizing resource allocation.Capacity Management Systems & Reporting:oLed research and configuration efforts for advanced capacity management systems, including Tableau, Operations Bridge Manager (OBM), and True Sight, successfully replacing and enhancing legacy processes.oProduced comprehensive capacity management reports, utilizing tools like HP-OVPM (now OBM), Splunk, and AppDynamics. Reports included capacity baselines, transaction volumes, and application dashboards.Performance Tuning & Analysis:oConducted performance analysis and tuning for applications, identifying and addressing issues beyond defined parameters through advanced statistical data analysis.oProposed strategies to optimize shared server environment utilization without compromising application performance.Collaboration & Integration:oCollaborated closely with application teams and infrastructure planners to ensure optimal application distribution and capacity needs, informed by historical data and trend analysis.oAssisted new application groups in integrating into the virtual infrastructure, evaluating application performance data to assess potential impacts and ensure seamless integration.Cognizant Technologies Solutions St. Louis, Mo 10/2018-09/2019Consultant for Anheuser Busch-InBevAssistant Operations Manager for Incident Management (SOS)Role Overview: Served as the primary liaison for client management and technical leadership, driving key infrastructure projects and system enhancements. Ensured effective stakeholder engagement, change management, and solution design across multiple platforms, with a focus on security, compliance, and system optimization.Key Responsibilities:Client & Stakeholder Engagement:oActed as the site liaison for client management, addressing escalated issues and overseeing the implementation of priority projects.oConducted daily status meetings and communicated progress through weekly reports, ensuring transparency and alignment with client expectations.Change Management:oOrganized Pre-CAB weekly reviews for system changes via the corporate CMR portal, streamlining the change management process.oLed initiatives to integrate additional email domains into Exchange and Lync infrastructures and directed the Crowdstrike upgrade across 1,500+ servers.Solution Design & Infrastructure Improvement:oGuided the entire solution development process, from design to testing, ensuring alignment with business needs.oSpearheaded infrastructure enhancements for major applications, including VMware, Exchange, Active Directory, and SCCM, identifying and implementing architectural improvements.Technical Leadership & Support:oProvided technical leadership across diverse areas, including Windows, Messaging, and SharePoint, offering L2/L3 support to various sub-teams.oActively contributed to system engineering efforts for Windows and Messaging teams, driving system reliability and performance.System Administration & Project Management:oExecuted project planning and system changes for Exchange (versions: 2007, 2010, 201X, O365) and Windows infrastructure.oManaged O365 environments with a focus on security, compliance, and advanced eDiscovery, leveraging PowerShell for reporting and configuration.Security & Compliance Management:oManaged Active Directory duties, including Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC).oAddressed security vulnerabilities identified by Qualys scans, implementing remediation changes for Windows servers and applications based on thorough vulnerability analysis.Support & System Maintenance:oSupported VMware ESXi hosts/clusters on Cisco UCS hardware, resolving VMware and server hardware issues.oProvided expertise and support for Microsoft cloud applications and led teams responsible for updating and enhancing server operating systems.Collaboration & Strategic Reporting:oCollaborated cross-functionally on multi-departmental initiatives, ensuring cohesive efforts towards organizational goals.oProduced briefings and reports for leadership, covering metrics, proactive mitigation, and future planning.oProvided guidance during system outages and advised development and server teams on best practices.SSE Inc. St. Louis, Mo 12/2017-09/2018IT Site Manager/Tier III EngineerRole Overview: Led comprehensive support and enhancements for all network equipment services, ensuring optimal network availability and exceptional customer service within the Managed Services Provider (MSP) sector. Served as the primary technical support for a user base of 85-115, including Boeing and SSE contractors.Key Responsibilities:Network Support & Customer Service:oSpearheaded support and improvements for network equipment, significantly enhancing network availability and customer service.oServed as the primary technical support for 85-115 users, managing daily customer interactions and ensuring service excellence.oExecuted proactive network and server maintenance, providing Tier 2 & 3 technical support via Autodesk.Security & Compliance:oParticipated actively in network security efforts, including external security monitoring with vendor LBMC and ISSO/ISSM security training.oAdhered to established standards like ISO, independently operating at Boeings offsite location while offering remote assistance to engineers.Technical Troubleshooting & Equipment Management:oDiagnosed and resolved issues across network equipment (HP switches, Cisco ASAs), PC hardware (HP workstations), and third-party devices (card readers, fingerprint scanners).oDeveloped and presented solutions, maintaining both SSE and Boeings documentation standards.System & Platform Administration:oAdministered a range of systems and platforms, including Windows Server OS (2003-2016), firewall configurations, Active Directory (RBAC & ABAC), Remote Desktop Services, VMware, P2V, iSCSI, SAN, NAS, and Windows Desktop OS (7/10).oSupported secure communication protocols (TCP/IP, VPN/SSL-VPN, LAN/WAN, HTTP(S)) and managed core network services (DNS, DHCP, SNMP, SSH).Tools & Certifications:oGained hands-on experience with third-party tools such as DATTO enterprise backup solutions.oObtained ISSM/ISSO certification and maintained an Active Public Trust Security clearance.Experis (Microsoft Partner) St. Louis, Mo 05/2017-08/2017O365 EngineerRole Overview: Represented Microsoft in addressing and resolving complex technical issues for corporate customers. Managed relationships with clients, ensured accurate documentation of cases, and contributed to product improvement through feedback and bug reporting.Key Responsibilities:Customer Support & Communication:oProvided technical support via telephone, written correspondence, and electronic service, handling complex problems with professionalism and efficiency.oManaged client relationships effectively, ensuring high levels of customer satisfaction and timely resolution of issues.Office 365 Administration & Support:oAdministered applications within the Office 365 suite, including installation, configuration, and ongoing support across various platforms.oSupported client O365 security, ensuring compliance with security protocols and best practices.Incident Management & Documentation:oResponded to service requests and incidents in the company ticketing system, documenting all work performed and ensuring thorough case resolution.oRecognized trends and recurring issues, contributing to proactive solutions and improvements.Feedback & Reporting:oReported software bugs and customer suggestions to management, aiding in the continuous improvement of products and services.oDocumented case details and outcomes accurately, maintaining comprehensive records of interactions and resolutions.Solution Consultants St. Louis, Mo 01/2017-4/2017Systems EngineerSub-contract to MB Technology SolutionsRole Overview: Led the design and management of server hardware specifications and backup strategies, focusing on Dell Servers. Oversaw key projects, including migrations and disaster recovery, while driving innovation and exceptional customer service.Key Responsibilities:Server Hardware & Configuration:oProvided specification and configuration of Dell server hardware, devising long-term strategies for configuration and backups.oAuthored server installation orders and guided configuration activities across various Windows Server versions (2008 R2, 2012 R2, 2016).Project Management & Implementation:oManaged major projects, including Windows disaster recovery, desktop and server migrations, and Exchange 2010/O365 migrations.oAssessed and aligned server and network implementations with customer requirements, contributing to data network design.Innovative Solutions & Vendor Collaboration:oInvestigated and proposed innovative solutions tailored to small business technologies, ensuring current knowledge of network and server landscapes.oCollaborated with vendors on client monitoring through Kaseya, leading to the development of a custom dashboard for overseeing backups.Technical Support & Problem Management:oOversaw Tier 3 problem management, diagnosing, escalating, and resolving complex technical issues as the final escalation point.oPrioritized exceptional customer service, engaging directly with clients to ensure clear and effective communication.Process Enhancement & Documentation:oChampioned process improvement by adhering to established standards and proposing proactive enhancements.oFacilitated the creation of technical documentation to support training and service delivery, serving as a resource and team lead for infrastructure projects.Client Support & On-Call Rotation:oProvided onsite client support and participated in after-hours and on-call support rotations, ensuring continuous service availability.All Covered IT Services (Konica Minolta) St. Louis, Mo 09/2015-12/2016Net Polarity Consulting St. Louis, Mo 04/2015-09/2015System EngineerClient: All Covered IT servicesRole Overview: Served as the lead System Engineer for eight local corporations, providing expert IT support and backup services. Enhanced network and operating system efficiency, managed complex client projects and drove sales opportunities.Key Responsibilities:Client Management & Support:oLed IT support for eight local corporations and provided backup support for four additional clients.oDiagnosed and resolved IT issues across servers, workstations, and network components using tools such as Web Proxy logs, Antivirus software, and Event Management.Network & System Optimization:oEnhanced network and operating system efficiency through thorough documentation, testing, and modifications.oBoosted network and server performance with strategic design and proactive monitoring using tools like Kaseya, RMON, and N-able.Project Execution & Management:oExecuted diverse client projects, including server management, email migrations (Exchange 201X/O365), and application upgrades.oManaged O365 environments, focusing on accounts, security, compliance, and advanced eDiscovery.Remote System Management:oStreamlined remote system management using Bomgar and Kaseya tools, improving support efficiency.Documentation & Training:oCurated and updated guidebooks with detailed client system and environment data.oFacilitated on-the-job training for Support Specialists, maintaining meticulous records of client infrastructure growth.Sales & Vendor Management:oDrove sales opportunities by promoting new services and hardware, overseeing product ordering, and managing vendor relationships.oAchieved a 76% productivity rate in overall utilization, demonstrating effective use of resources and time.Thompson Coburn St. Louis, MO 03/2011 to 09/2014System/Exchange EngineerRole Overview: Led the installation, configuration, and administration of Microsoft Exchange Server and Office 365, overseeing a wide range of server and security management tasks. Managed migrations, optimized performance, and ensured adherence to ITIL change management protocols.Key Responsibilities:Exchange Server Administration:oLed the installation and administration of Microsoft Exchange Server (2007/2010/2013) and Office 365, managing frontend and backend configurations, including UM, CAS, HUB, and Mailbox Servers.oOrchestrated migrations from Exchange Server 2007 to 2010 and facilitated a transition to Office 365 in partnership with Microsoft.Server & Active Directory Management:oAdministered Windows Server 2008/2012 setups, including DHCP, storage arrays, and eDiscovery.oManaged Active Directory with a focus on user and security management (RBAC/ABAC), and applied system security patches.Configuration & Troubleshooting:oMastered IIS management for Exchange OWA, configured and troubleshot Outlook Anywhere, Activesync, DNS, and managed Certificate Authority related to Exchange.oUtilized tools such as ExBPA, Exmerge, and Netmon for troubleshooting, and managed certificate configurations and Autodiscover.Security & Backup:oAdvanced security protocols through Microsoft Forefront TMG for Exchange systems and executed Windows updates via WSUS.oAddressed NetApp Backup issues related to Windows and Exchange Servers, leveraging tools like Exchange PowerShell, ADSIedit, VMware, EOP, and Postini.Database & User Management:oSupervised the Exchange database, managing over 1,000 accounts and executing mailbox management tasks.oFacilitated public folder management, migrated public folder calendars to SharePoint, and managed disaster recovery processes.Virtualization & SAN Management:oAdministered virtual Exchange Client Access servers in VMware and oversaw migrations to Hyper-V.oMaintained the MD1200 SAN for the Exchange environment, managing firmware upgrades and vendor relationships.Archive & Monitoring:oSpearheaded the administration of Symantec Enterprise Vault (9.0.1 to 10.0.4), focusing on the creation and management of archived email data.oInstalled and configured SCOM 2007, integrated management packs, and set up reporting to diagnose system issues.Collaboration & Testing:oPlayed a key role in Outlook version testing, collaborating with the SCCM engineer, and providing third-level support for Outlook-related issues.Anheuser Busch- Inbev (consultant) St. Louis, MO 09/09-02/11Systems EngineerRole Overview: Provided comprehensive support for hardware, software, and infrastructure across various environments, including brewery settings and corporate networks. Managed escalated technical issues, software deployments, and account administration while adhering to ITIL change management protocols.Key Responsibilities:Hardware & Infrastructure Support:oManaged escalated support for AB-IT OSAs, corporate LAN & wireless networks, and IP address assignments.oAddressed physical layer connectivity issues and maintained MD1200 SAN in brewery settings, including firmware updates and vendor liaising.oHandled VMware issues, including system errors and P-to-V conversions.oSupported Citrix web farms with OS support, farm administration, and troubleshooting of published applications.Software Support:oActed as the technical escalation point for Microsoft OS (2000, 2003, 2008) and desktop support (Win2000, XP, Win7), including technical testing for Windows 7 in the engineering environment.oManaged support for various servers and environments, including MOM, SMS, SAV, VMware, Citrix, Network Appliance, and brewery/corporate n-tier environments.oOversaw software deployment, including departmental rollouts and automated software deployments for engineering support.Account & Access Administration:oProvided third-level support for corporate builds, group policies, and login scripts.oManaged login scripts, group policies, and the creation of administrative accounts across multiple domains.oHandled user home directory transfers across different locations.Testing & Implementation:oConducted lower-level lab tests for networks, software, and hardware deployments.oManaged the full lifecycle of engineering Windows production servers and Net Appliance servers.oExecuted file restorations with retention windows ranging from 7 days to 5 weeks.Change Management & Reporting:oRecorded service details in the Change Request ticketing system, adhering to ITIL change management processes.oCommunicated potential impacts of system changes on other corporate systems.Nordyne, Inc. (consultant) OFallon, MO 11/08 03/09Systems EngineerRole Overview: Provided comprehensive support for hardware and operating systems, focusing on preventive maintenance, security audits, and adherence to IT policies. Delivered Level 2-3 support for Microsoft Exchange and Storage Area Networks, while ensuring compliance and effective project planning.Key Responsibilities:Hardware & OS Support:oSupported all hardware and operating system platforms, performing preventive maintenance and security audits.oMaintained and monitored adherence to security policies for login IDs.Microsoft Exchange & Storage:oProvided Level 2-3 support for Microsoft Exchange 2003/2007, including backup, restore, and Storage Area Networks (SANs).System Monitoring & Reporting:oMaintained system monitors to equip help desk and operations with tools for proactive monitoring.oProvided weekly reports covering core responsibilities and system performance.Project Planning & Compliance:oParticipated in project planning for IT and IS projects to ensure compliance with security and system policies.oMaintained compliance with software licensing requirements.Backup & Collaboration:oFunctioned as a backup to other System Administrators, ensuring continuity of support and maintenance.oMonitored systems and performed preventive maintenance to ensure the highest level of service.Systems EngineerRehabCare Group Clayton, MO 12/07- 09/08Role Overview: Handled third-level system issues, introduced and implemented ITIL frameworks, and managed extensive server environments. Oversaw virtual and physical server configurations, utilized SCCM and SCOM for system management, and provided 24/7 support across multiple locations.Key Responsibilities:Issue Resolution & Support:oAssigned and resolved third-level system issues, ensuring timely and effective problem resolution.oProvided 24/7 support for system issues and third-party software applications across regional hospitals.ITIL Framework & Change Management:oIntroduced the ITIL framework to IT management, coordinating with an external consulting firm for the service desk implementation.oFollowed internal ITIL change management processes for all system changes, using Remedy to document and communicate impacts on other corporate systems.Server & System Management:oMonitored over 200 server environments across separate domains, configuring both virtual and physical servers to meet application specifications, including load-balancing for redundancy.oManaged SCCM tasks related to technology administration, focusing on testing, installing, and implementing software and hardware.oInstalled and configured SCOM 2007, including management packs, setup reporting, and used SCOM to diagnose and resolve system issues.Environment Management:oManaged the Citrix environment serving 10 hospitals across several states, ensuring consistent performance and support.oOversaw corporate backups and provided inter-departmental support for IT project teams.Project Support & Migration:oAssisted in corporate data center migration to an external provider, contributing to a seamless transition.oReporting & Communication:oProvided weekly status reports on issues and resolutions, maintaining clear communication across departments.Systems Engineer (Consultant)Caljohnson Call Center Fairview Heights, IL 04/07- 11/07Role Overview: Administered company servers and provided comprehensive IT support, from system installations to troubleshooting. Managed user access, maintained critical databases, and handled asset management and documentation.Key Responsibilities:Server Administration:oAdministered over 10 company servers, including Windows 2000/2003 and UNIX systems.oManaged company IIS web server, ensuring reliable performance and security.IT Support & Troubleshooting:oProvided support for identifying, prioritizing, and resolving system issues across all areas of IT, including desktop PCs and networking.oSupported email clients (MS Outlook and Outlook Express) and MS Exchange Server.Software & Hardware Management:oInstalled and configured new software and hardware systems.oManaged asset inventory for all company software and hardware systems.User & Access Management:oUtilized Active Directory to maintain user and group access (RBAC), ensuring appropriate permissions and security.Database & VPN Configuration:oMaintained SQL database containing company financial data, ensuring data integrity and availability.oConfigured VPN access for internal and external employees, enabling secure remote connectivity.Documentation & Training:oCreated instructional |
