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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Gray Fox CoveApopka, Florida Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEQualificationsSuperior interpersonal skills, public relations, and daily administrative skills. Personal commitment to excellent customer service and quality assurance. Effective in dealing with all levels of people including peers, senior management, and professional clientele. Excellent time management skills.Proven team building skills; able to ef ectively train and supervise personnel. Goal Oriented with strong organizational and problem resolution expertise. Professional ExperienceAmerican Express-Platinum Champion -Remote - Oct, 2019-Present Providing world class customer service to Platinum card members on all incoming calls. Processing payments, billing inquiries, updating account details per card members request, submitting complaints, quick problem solving solutions, taking escalation calls and leaving the caller with a smile, offering opportunities to card members Platinum Portfolio by adding value to new products,, adding new product features to card members accounts, adding new additional card members, review and enroll card members in benefits and features, troubleshooting online accounts, resetting, unlocking, creating, and linking accounts. Handling call overflow of other American Express Credit cards and Co-Brand Cards, balance transfers, credit increases, constantly following the Blue Box Values and staying in compliance with metrics, while achieving productivity, identifying opportunities to offer products on card members needs and requests, following up with card members. Assisting in Team meetings/discussions, adding new verbiage, maintaining a positive attitude on each and every call and handling call flow in a timely manner. Consistent reading, complying with all terms and conditions, disclosures of all card products, features, benefits and offers. Building meaningful relations through true need approach, connecting with all existing and prospect callers and delivering remarking customer service. VFT Global Corp. Nov. 2011 - Feb. 2017Fronting/Closing/Verifying/Assistant ManagerUpselling Vacation package, conferring with prospects, customer service, HR interviewing, hiring, terminating sale positions. Training new hires, fronting, closing, and verification. Daily upkeep of numbers on board for Fronters/Closers sales. Logged in all deals into spotlight, focus, proccessed credit cards. Distributed spiff and kept signed logs. Distributed weekly payroll and paychecks to employees. The Murray Insurance Agency/Blue Cross Blue Shield May 2010 Jan. 2012 Agent/Life, Health, & AnnuitiesPure Living Heathrow, LLC. Jan. 2009 June 2010Leasing Representative/Concierge ServicesResponsible for showing the property, selling different types of floor plans. Drafting up leases, signing of the lease, closing procedures. Handled background/credit checks. Conducted walkthroughs, move in/move out procedures. Marketing Property to local businesses. Set up monthly events for residents and prospects, with all the catering, beverages, and door prizes. Pulled availability reports on a daily basis. Confer with residents regarding issues with their apartment home; work orders. Follow up with work orders and new prospects. Mapp Construction, LLC. July 2006 April 2008Project Coordinator/Receptionist/Administrative Assistant Responsible for answering all incoming calls. Confer with customers, General Contractors, Subcontractor's, Developers, and Prospects. Discuss upcoming Projects, ongoing Projects; pending Projects. Daily compliance of Notice to Owners, Notice of Commencements, Subcontracts, Insurance, Lien Waivers, Contracts. Assist in Estimating Department with plans checking in/out; prepare transmittals. Handle all incoming/outgoing mail. Weekly deposits. Weekly ordering supplies/materials for internal office/external office staff. Set up meeting for Division Manager; Weekly Project Manager Meetings. Responsible for weekly Expense Reports, Purchase Order Reports and Invoices. Prepare and confer with corporate office regarding Timesheets for employees, track and update their vacation, personal, and sick days. Responsible for Travel arrangements and catering for all management and employees.Pembrook Business Centers/Executive Business Centers/HQ & Regus August 2001 July 2006(Companies were bought out by each other)Front End Receptionist/First ImpressionResponsible for answering over 130 phones lines for professional Companies and Virtual Of ices. Conferring with Tenants and clients on a daily basis. Provided information regarding each individual company and the profile for the following: Attorney, Mortgage Brokers, Various Banks, Nestle Ice Cream, CPA Firms, and Etc. Responsible for monthly itemized billing per client/tenant. Meeting Room Champion for Orlando Area, booking conference rooms and meetings, video conferences on a daily basis. Conducted tours of Center and details of products regarding Lease Options, Internal Office and Virtual Office. Southern College 1991 1992 Paralegal/Legal Assistant Child Care Development Associate 1998Construction Documents & Lien Waiver Certification 2007 GreenHill Certifications for Leasing Apartment Homes 2009 Notary & Notary Signing AgentLife, Health, & Variable Annuity 215 License 2010Real Estate Agent, Realtor 2017-presentReferences available upon request. |
