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Click here or scroll down to respond to this candidateIrving, Texas 75038 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Senior customer service professional with expertise in dispatch processes, claims, technical support, and service delivery. Demonstrating success in managing financial tasks while seeking out opportunities to enhance systems. Passionate about promoting lasting customer satisfaction by providing exceptional service and unparalleled support. PROFESSIONALSUMMARYSKILLS Accounts Receivable Account ReconciliationCRM Systems CustomerRelations Data Accuracy Escalations Management Logistics ManagementMicrosoft ApplicationsProficiency SAP Understanding Strong Analytical SkillsWritten and OralCommunications 10-Key Data EntryDISPATCHER COORDINATOR 04/2022 to CurrentProgressive Healthcare Solutions, Irving, TXCLERK III 04/2018 to 04/2022Health and Human Services, Texas, Irving, TexasCUSTOMER SERVICE SPECIALIST/DISPATCHER 09/2017 to 03/2018 CSC ServiceWorks, Irving, TexasWORK HISTORYAct as the single point of contact for the exception and escalation of service orders for customers, consumers, and service engineers(internal/external) in a professional matter.Identify planning issues, apply effective solutions, and determine follow-up actions with minimum direction.Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge-management content.Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.Provided clerical support to Eligibility Operations Staff, including processing, mailing, and reviewing applications for signatures, dates, and supporting documentation. Logged and assigned complete applications for processing. Copied and returned original documents upon customer requests. Responded to customer inquiries and sought assistance. On-call 24/7 dispatchResponsible for answering telephone call inquiries, creating work orders and dispatching drivers/laborers in a timely manner Followed client specific policies and procedures and escalated high priority work orders in a SENIOR CUSTOMER SERVICE SPECIALIST 01/2016 to 07/2017 Diebold Nixdorf, Irving, TexasCUSTOMER EXECUTIVE/ADMINISTRATIVE ASSISTANT 02/2015 to 08/2015 Humana Healthcare, Irving, TexasCLAIM SERVICE ASSISTANT 05/2013 to 08/2014State Farm Insurance Company, Irving, Texastimely manner, following standardized policies and procedures Updated dispatch boards throughout the day.Input all job orders and placements into COATS daily along with conversations with drivers and clients.Respond to and assist customers who communicate via email or Diebold service with problems and requestsEnsured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spotManaged a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficientlyRespond and assist internal customers (associates and service sub-contractors) to retrieve new service information, input information into database for historical purposes, relay system messages, and perform customer service related administrative functions Performed quality audits as required Perform maintenance to facts dispatch database.Act as primary liaison with customers in solving problems related to the application process and serviceCommunicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of the claims processEducate and inform customers by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim statusEntered verbal and written application information that met both the internal and external customer's requirements accurately into the claims management system Assign new claims to the appropriate claims handler Assist with Medicaid and Medicare enrollment Provide administrative assistance to legal and communications staff Front-line representative to ensure all incoming calls were handled quickly and in a professional matter Plan, support, and implement logistics for internal and external company events Ensure that all client information was updated and organized for in-house attorneys on various client/case files.Helped provide assistance to claim handlers by performing a variety of support services(e.g., setting up claim files, filing correspondence, pulling files)Entered electronic claim information (e.g., subrogation, salvage information, and medical bill codes) Updated and made corrections to claim files as directed by claim representatives Received and distributed incoming mail and processes outgoing mail Perform receptionist and/or office switchboard duties as assigned Operated a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter and mailing equipmentCUSTOMER EXECUTIVE/ADMINISTRATIVE ASSISTANT 02/2012 to 09/2012 Life Science Logistics, Irving, TexasCUSTOMER EXECUTIVE/ADMINISTRATIVE ASSISTANT 08/2010 to 10/2011 AppleOne, Irving, TexasTECHNICAL SUPPORT/ADMINISTRATIVE ASSISTANT 06/2008 to 04/2010 Connex, Dallas, TexasADMINISTRATIVE ASSISTANT 04/2002 to 10/2007Centre for Neuro Skills, Irving, Texas Took over 100 calls per day.Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries Input, edit, retrieve, copy, and transmit demographic information for new hires Updated employee handbook, assisted HR manager with updates on policies and procedures Assist with new hire pre-drug screen and random drug screen paperwork for all employees Scheduled interviews, post open positions on job poster boards, Career Builder, Monster, and all college boards Created monthly surge schedules for employees on excel, Calendar management in outlook Provided administrative support to program team members Prepared memorandums outlining and explaining administrative policies and procedures to staffPrepared expense reports, check request, department time reporting, transcribed memos, maintained various projects as assigned Disseminated information in an accurate and timely manner in verbal or written form Proficient use of MS Office (Word, Excel, some MS PowerPoint, Access and Outlook) Helped assist with onboarding and exit interviews. Administrative duties included answering telephones, third party billing for Medicaid, Medicare insurance claims, correspond with insurance companies and daily reports Maintained and updated information on all accounts in the database Received 100150 calls daily Daily effective use of MS Word, MS Publisher, MS Excel, and some MS PowerPoint Composed and generated correspondent letters to insurance companies as well as outside case management. Bridged and monitored video conferencesTest T-1 lines and BRI for audio, video and telecommunications as well as administrative duties to include answering telephones, making reservations and successfully executed daily reports and statisticsDraft and edit correspondence, assist with proofreading, formatting and data input into Excel spreadsheets, PowerPoint, and Word documents Maintain and generate information on all international room sites updated in database Compose and generate correspondent letters. Managed and scheduled (75)+ employees at residential site Scheduled therapy for inpatients and outpatients Managed all necessary filing insurance forms, patient files, photocopying and data entry Worked extensively in MS Outlook, Word, PowerPoint and Excel to prepare correspondence, maintain databases, and compile reports Assist with timesheets and payroll (QuickBooks) Administrative support to (6) Case Managers Created and maintained patient profile information in client database Answered multiple phone lines and all incoming calls Executed travel arrangements for families and clients and managed to include airline reservations, transportation and lodging Conducted tours of facility for families and insurance companies Helped assist HR with recruitment for new hires. |
