Candidate Information Name Available: Register for Free Title Technical Support Customer Service Target Location US-NC-Greensboro Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Greensboro, NC Cell PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYSeeking opportunities utilizing customer service, technical assistance and administrative support skills.PROFESSIONAL EXPERIENCERemote Telephone Interviewer (Seasonal)Hendall Inc. October 2023-CurrentRockville, MDConducted quality assurance projects for clientsCoded demographicsCommunicated with various companies on behalf of the Centers for Medicare and Medicaid ServicesRemote Grant SpecialistSmart Workforce (Align) January 2023-June 2023Redding, CAAnswered inbound and outbound calls for clients seeking business grants.Completed Google docs.Provided technical support.Office Support IIIGuilford County School System January 2022- December 2022Greensboro, NCSupported office activities for the Pre-K Exceptional Childrens programScreened parents and children for the programCoordinate with Speech Pathologists, Psychologist, in house teachers, and itinerant teachersMaintained inventory and phone analysis updates.Google sheets experienceSent correspondence from outside and parent referrals.Greeted all visitors and assisted with screenings.Technical Support AgentNuance October 2018-March 2022Burlington, MAConducted password resets.Simulated and troubleshooted claim filing and connection problems.Zendesk ticket experienceVerified and updated demographicsEPIC system experience for hospitalsRemote Agent Work from Home (Project Based) May 2016-December 2018Convergys, Mason OhioResolved member and provider questions in a timely manner for Fortune 500 companies.Received inbound and made outbound calls to providers and members concerning EyeMed issues.Resolved inquiries via chat utilizing Zendesk and Customer Management ResourcesMet Average Hold time and Quality MetricsConducted password resets for providers and members.Simulated and troubleshoot claim filing and connection problems.Utilized the CRM and Salesforce