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Click here or scroll down to respond to this candidateCandidate's Name
Local to Wilmington, DE Street Address will work remotelyeSkill Test Score:Street Address %Summary:Todriana has over four years of experience as a healthcare Customer Service Representative (CSR).She has handled outbound calls to verify the validity of received documents and managed inbound calls, providing answers based on pre-scripted responses to offer basic information and address claims-related inquiries.She is proficient in using standard technologies, including computers, telephones, email, and web browsers, to complete her tasks.Additionally, Todriana performs basic data entry on a computer terminal, including confirming answers by clicking buttons.Education:High school diploma in Academics Smyrna High School - Smyrna, DE Aug 2011 to May 2015Experience:SubstiToothFairy, Dental Staffing Service-Dover, DE(PRN) Dec 2023 to PresentChairside Dental AssistantTake necessary X-raysShowing patients to their exam roomsPreparing patients for procedures and/or surgeriesAssisting with procedures such as fillings, crowns, and extractionsMaking dental impressionsSterilizing dental tools and equipmentPost-procedure clean-upGenerally chairside assisting of dentistsTreatment planning scheduling next visitsUpdating and maintaining patient dental recordsCreating referrals General office administrationWillis Watson Towers-Remote Oct 2023 to Nov 2023Customer Service RepresentativeTaking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific informationPerforming outbound calls to verify the authenticity of received documentsUtilize standard technology such as computer, telephone, email, and web browser to complete work tasksComplete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answersRefer escalated calls as needed to supervisorSimms & Associates USA Inc-Newark, DE Jan 2023 to Aug 2023CSR Account ManagerTaking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific informationPerforming outbound calls to verify the authenticity of received documentsUtilize standard technology such as computer, telephone, email, and web browser to complete work tasksComplete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answersRefer escalated calls as needed to supervisorKids footlocker-Wilmington, DE Nov 2022 to Apr 2023CSR Team LeadWorked as team leadGreeted customers in a friendly mannerAssisted an average of 30-50 customers per dayHelped ensure customer satisfactionResponsible for general cleaningOrganized new merchandiseRestocked merchandiseMonitored inventoryMaximized sales transactionsHandled returns and exchangesProcessed customer transactionsResponsible for resolving all customer complaintsCommunicated with customers over the phoneAnswered customer questionsHavertown Dental Arts-Havertown, PA Aug 2022 to Nov 2022Dental AssistantShowing patients to their exam roomsPreparing patients for procedures and/or surgeriesAssisting with procedures such as fillings, crowns, and extractionsMaking dental impressionsSterilizing dental tools and equipmentPost-procedure clean-upGenerally chairside assisting of dentistsAnswering phones and scheduling appointmentsUpdating and maintaining patient dental recordsOverseeing patient check-in proceduresCoding and preparing insurance formsScheduling referral and testing appointmentsGeneral office administrationDelaware Technical Community College-Wilmington, DE Sept 2021 to Jun 2022Dental AssistantShowing patients to their exam roomsPreparing patients for procedures and/or surgeriesAssisting with procedures such as fillings, crowns, and extractionsMaking dental impressionsSterilizing dental tools and equipmentPost-procedure clean-upGenerally chairside assisting of dentistsAnswering phones and scheduling appointmentsUpdating and maintaining patient dental recordsOverseeing patient check-in proceduresCoding and preparing insurance formsScheduling referral and testing appointmentsGeneral office administrationManpower-New York, NY Jan 2021 to Apr 2021Customer Service RepresentativeTaking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific informationPerforming outbound calls to verify the authenticity of received documentsUtilize standard technology such as computer, telephone, email, and web browser to complete work tasksComplete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answersRefer escalated calls as needed to supervisor |
