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Title Customer Service Call Center
Target Location US-TX-Southlake
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Garland, TX Street Address  EMAIL AVAILABLE PHONE NUMBER AVAILABLECar sales & MarketingAlways a way LLC - Dallas, TXJanuary Street Address  to November 2023Establishes marketing goals to ensure market share and profitability of products and/or services.Plans and oversees the dealership's advertising and promotional activities including print, electronic and direct mail media.Develops and executes monthly and annual marketing budgets.Develops and executes marketing plans and programs, both short and long-range, to ensure the profit growth and expansion of dealership products and/or services.Communicates with outside advertising agencies regarding ongoing campaigns.Accounting Assistant IIIWindle Turley Law Firm - Dallas, TXMarch 2020 to March 2022Maintains and balances financial statements, reports, schedules, and exhibits; processes general journal entries; and processes payment, cash, purchase, travel, and related vouchers. Prepares periodic analyses of fund balances and expenditures; and prepares technical reports on estimates, cost data, and budget items..Customer Service RepresentativeIqor Holdings Inc.-Richardson, TXJanuary 2018 to February 2020Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needExtruder Operator LeadAndersen Windows & Doors - Dallas, TXSeptember 2018 to September 2019Extruder Operator Lead oversees the work of their shift and provide assistance to the Area Manager and operators throughout the Extruding process to meet an established level of specifications in terms of production, quality and safety.January 2015 to December 2017Responsible for retrieving, weighing, and mixing chemical ingredients, monitoring equipment during the chemical process, repairing machinery if problems arise, recording information about equipment and compounds, and assisting in the planning and improvement of processes or products. Complied with all company quality regulations.Second Shift LeadArrow Fabricated Tubing - Garland, TXDecember 2013 to January 2015Sets up and operates metal fabricating machines, such as brakes, rolls, shears, saws, and presses, to cut, bend, straighten, and form metal plates, sheets, and structural shapes according to blueprints and specifications: Reads and interprets blueprints, engineering specifications, and shop orders to determine machine setup.Plastic Molding MachineGTM Plastics - Garland, TXFebruary 2009 to November 2013Responsible for operating and tending plastic molding, coremaking, and casting machines to mold or cast thermoplastic parts and products.Stock ManagerBanana Republic - Dallas, TXJanuary 2006 to May 2009Responsible for checking in all inventory and stocking entire store before opening. Also responsible to delegate replenishment responsibilities throughout the day.EducationCollegeUniversity of Arkansas Pine BluffAugust 2004 to May 2006High schoolC.E. Byrd High School - Shreveport, LAAugust 2000 to May 2004SkillsCustomer Service & MarketingMachine OperatorManufacturingMicrosoft ExcelQuality ControlWarehousefast learnerInspectionMicrosoft WordQuality AssuranceAccounts PayableMicrosoft OfficeMicrosoft OutlookCommunication skills

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