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Click here or scroll down to respond to this candidateCandidate's Name
Suffolk, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional detail oriented person with over Street Address years customer service seeking rewarding work in a fast paced environment.Authorized to work in the US for any employerWork ExperienceCollectorLife Protect 247-Norfolk, VAApril 2024 to Present- Contacting customers with overdue accounts to negotiate payment arrangements- Investigating and resolving payment discrepancies- Documenting all collection activities and maintaining accurate records- Providing customer service and answering inquiries related to outstanding balances- Following established procedures and regulations for debt collection- Meeting collection targets and KPIs- Using communication and negotiation skills to facilitate debt recovery- Working closely with internal teams to resolve customer issues and prevent future delinquencies Deli ManagerGPM Investments-Nassawadox, VAMarch 2023 to June 2023Increased sales in the deli from $147 weekly to over $2000 weekly in less than one month. Call Center RepresentativeContinuum Global Solutions-Mechanicsville, VAMarch 2022 to June 2022 Provided excellent customer service and tech solutions for mobile customers Managed my time effectively to create a schedule and determine how to effectively complete the work assigned to meFront Desk ReceptionistPRESTON DERMATOLOGY & SKIN SURGERY CENTER-Cary, NC April 2021 to July 2021 Was the first point of contact for all incoming patients regarding check in and copays Scheduled follow up appointments for both the clinical and cosmetic patients Verified insurance to determine copays and deductibles as well as to determine if the services the patient is seeking is covered by their insuranceIndependent ContractorDoorDash-Cary, NCMarch 2020 to April 2021 Provided fast and friendly delivery services to customers. When necessary I selected items on a list provided to me by the customer Communicated effectively with the customer regarding the status of their order and any potential missing itemsPatient Account RepresentativeRaleigh Capitol ENT-Raleigh, NCFebruary 2020 to March 2020 Check patients in and out in a fast paced office setting Answered patient calls on a multi-line phone system Verified patient insurance and copay Entered relevant information into a patient EMR Scheduled follow up appointments and collected copays Provided outstanding customer servicePersonal ShopperHarris Teeter-Cary, NCFebruary 2019 to June 2019 Provided excellent customer service Selected items according to a specific list and selected substitutions when appropriate Some cash handlingStockerWalmart-Apex, NCOctober 2018 to January 2019Loading and unloading trucks stocking shelvesPatient RegistrarSampson Regional Medical Center-Clinton, NCJune 2018 to September 2018 Provided excellent customer service Answered calls in English and Spanish on a multi-line phone system Verified patient's date of birth, social security number, address, and insurance info Calculated copays and processed payments Assisted in the intake and registration of surgical, OB, and psychiatric patients Provided translation services (Spanish) for the ED, OB floor, and all other patient areas Customer Service AssociateLowe's-Clinton, NCJanuary 2017 to July 2017 Direct customers towards purchasing the correct items for their project. Accurately mixing paint and stain for every customer. Providing excellent customer service both in person and over the phone. Some cash handling Greeted customers Conducted customer service surveys Resolved customer issues Responded to inquiries and issues Operated the cash registerMachine OperatorSager Creek Vegetable Company-Turkey, NCMay 2014 to June 2016 Responsible for ensuring that every can that passed through my machine had a proper seal and the correct date code. Required to practice food safety Completed daily production approval Maintained activity logsSwitchboard Operator/ReceptionistShore Memorial Hospital-Nassawadox, VASeptember 2010 to November 2011 Answered phones in a fast paced hospital environment. Verified information and checked patients in to Emergency Room. Verified insurance and determined copays and collected copays using various methods EducationHigh School Diploma in General StudiesNandua High School - Onley, VA2006 to 2010Skills Microsoft Office (6 years) Mathematics (10+ years) Customer Service (10+ years) Bilingual Call Center Administrative Experience (2 years) Medical Terminology Medical Records Multi-line Phone Systems Insurance Verification Medical Office Experience Hospital Experience EMR Systems Medical Scheduling Medical Billing Documentation review Medicare Medical records Medical terminology EMR systems HIPAA Hospital experience Typing Front desk Documentation review Customer service Cash register Cash handling Sales Phone etiquette Medical office experience EHR systems Dermatology Communication skills Office experience Data entry Clerical experienceLanguages Spanish - FluentCertifications and LicensesMedical Office AssistantPresentFamiliar with medical terminologyProfessional and punctualDriver's LicenseServSafeMay 2023 to May 2028Additional InformationBilingual (English and Spanish) |
