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Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceSan Antonio, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMaintain a comprehensive knowledge, and understanding of great customer service while providing an excellent quality customer experience.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceField InspectorIndependent Contractor Services - Winchester, VASeptember 2017 to PresentTravel coordination, Scheduling, Organize files, Excellent Interpersonal skills, Home inspections, Verify data, Data entry, Observation and Reporting, Communication skills, time management Courier/Customer ServiceIndependent Contractor Services - San Antonio, TXJune 2015 to PresentDeliver food to local residents, provide customer service, Delivered a wide variety of products, including food and merchandise Assured food arrived at destination Established long-term customer relationships Refueled vehicle Assured inventory was consistently accurate Utilized smartphone to process and ensure timely deliveries Customer Service RepresentativeiQor - Houston, TXDecember 2019 to July 2020Answer inbound calls, assist customers with inquiries, concerns, and billing. Effective listening to resolve complaints or concerns, communicate with customers to answer questions, data entry, multitask between applicationsSmall Business Owner/ManagerBack to My ROOTz LLC - Houston, TXJune 2011 to January 2019ResponsibilitiesMaintain inventory online store, create and style products, data entry, account finances Skills UsedHandmade natural hair care products, clothing, and accessories. Direct Support ProfessionalMyCare MyChoice LLC - Jacksonville, FLFebruary 2018 to May 2018Assist and care for disabled persons daily activities, bathing, feeding,etc. Keep behaviors at a minimum, assist in performing program activities, maintain relationships with clients and family. Call Center Customer Service RepresentativeBERNARD/Remedy Intelligent Staffing - Jacksonville, FL February 2018 to May 2018inbound/Outbound Call, listen attentively to customers, recommend service, schedule appointments, update billing info, data entryAdminstrative AssistantThe Wood Group - McKinney, TXJune 2017 to September 2017Staff supervision, clerical duties, day to day operations of facility, observation and reporting, effective listening and communication skills, maintain working relationships with clients and staff, use of sound judgement and initiative within guidelines, SAMA, and CPR certified. Direct Support Professional4 Corners Residential Services - Dallas, TXApril 2017 to May 2017Care for consumer daily activities, personal hygiene, transport to Day Hab, assist with light cleaning and household chores, encourage and assist consumers to be independent and responsible, administer medications, help prepare meals.Direct Service Worker/ Administrative AssistantAbout Healthcare - Metairie, LAJune 2012 to May 2016ResponsibilitiesCare for individual with disability. Assist with meds, preparing meals, dressing, housekeeping, and community involvement. Data entry, scheduling, filing, MS office, and answering phone. Hairstylist/CosmetologistSalon Miquelle - Terrytown, LAApril 2011 to December 2011StylistHead StylistHeadz n Headz Family Salon - Westwego, LAFebruary 2011 to April 2011StylistHairstylist/CosmetologistGreat Clips for Hair - Shawnee, KSMay 2009 to June 2010StylistHairstylist/ManagerSmartstyle Family Hair Salon - Shawnee, KSNovember 2003 to April 2009Spice III Barber and Beauty SalonSalon & Staff Management/ Client RelationUnity One Hair Salon - Westwego, LAJanuary 2000 to August 2003Train staff and beauty school graduates in traditional/ innovative haircutting techniques and salon management.Proficient in manual and computerized scheduling, bookkeeping, supplies, and equipment inventory. Put customers at ease by listening to their concerns and providing consultation with hairstyle decisions. EducationAAS in Psychology StudiesDelgado Community College - New Orleans, LASeptember 2013 to May 2017Certification in Medical AssistantBryman College2002 to 2003License in CosmetologyMoler's Beauty College1998 to 1999Skills Customer Service (10+ years) Call Center (2 years) Caregiver (7 years) Administrative Assistant (4 years) Cosmetology (10+ years) Accounts Payable Billing Microsoft Excel Microsoft Office Receptionist Word Data Entry Hair Styling Medication Administration Accounts Receivable Meal PreparationCertifications and LicensesCosmetologyNovember 2000 to November 2016LicenseMedical AssistingMarch 2001 to March 2011CertifiedDriver's LicenseCPR CertificationFirst Aid CertificationAssessmentsWritten Communication Highly ProficientMay 2018Measures a candidate's ability to convey written information using proper grammar rules. Full results: Highly ProficientCustomer Focus & Orientation Skills ProficientMay 2018Measures a candidate's ability to respond to customer situations with sensitivity. Full results: ProficientCustomer Service Highly ProficientMay 2018Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly ProficientWork Style: Reliability Highly ProficientOctober 2019Tendency to be dependable and come to workFull results: Highly ProficientWork Style: Conscientiousness CompletedAugust 2019Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsSAMA certificationCPR certifiedExcellent interpersonal, communication, and customer service skills Experienced in various business and professional management Experienced in healthy hair care products and natural products Use various styling techniques and toolsSkilled in various hair typesApply specialized techniques to promote growth and maintain healthy hair, while creating unique styles for all ages and gendersAward/ Industry RecognitionTop Product Seller- Paul Mitchell, Redken, Matrix- Smartstyle 2004-2009 First and Second Place Winner- Chemical Sales - Smartstyle 2006 &2008 |
