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Click here or scroll down to respond to this candidateCandidate's Name
Ridgeland, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAccomplished Manager who creates strategic alliances with organizational leader to efficiently align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.Authorized to work in the US for any employerWork ExperienceRoute Service SupervisorExell Water Company - Brandon, MSJanuary 2021 to Present Supervises and coordinates all activities of bottled water and coffee route drivers and assists with the service of their customers. Demonstrates personal commitment in dealing with all internal and external customers. Visits accounts and clients to conduct reviews, maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention. Replies to any customer or vendor inquiries that the CSR cannot answer. Coordinates equipment installations, upgrades, and removals for new and existing bottled water and coffee accounts; performs account location inspections and equipment audits to ensure company standards are met. Reviews route daily and weekly reports and service calls to ensure clients are properly serviced and company policies and programs are followed. Reviews and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.ManagerWhataburger - Ridgeland, MSJuly 2017 to January 2021 Responsible for keeping restaurant premises clean using the company's standard sanitation program. Ensure the highest standard for maintaining product quality and excellent customer service is being implemented. Train newly hired members on all aspects of the operations and implementation of store policies and guidelines.Retail Store ManagerStarbucks Corporation - Ridgeland, MSJanuary 2014 to April 2017 Provide Starbucks "Service Experience" constantly for each customer Manage with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks Drive implementation of company programs by developing action plans and directly motivating and instructing store team to meet objectives. Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements Contribute toward profitability through seeking opportunities to enhance sales Solicit customer feedback to understand the customer needs Drive employee moral by role modeling good habits and excellent customer service General ManagerKrispy Kreme Doughnut Corporation - Ridgeland, MSAugust 2010 to October 2013 Ensure all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction Build a team of customer-focused employees through coaching and performance management Achieve business plan objectives and profitability according to store operating plan and established financial goals Direct and develop employees including recruiting, interviewing, hiring, and training, scheduling and safety education. Ensure maximum profitability and sales growth in all store functions Assure compliance with and uphold applicable policies and requirements of all employment laws and practicesAssistant ManagerKrispy Kreme Doughnut Corporation - Savannah, GAAugust 2009 to August 2010 Demonstrate leadership in employee development, including that of Key Staff Assist in communicating to store employees Supervise the entire shift and ensure all operations run smoothly and efficiently Assist the General Manager in recruiting, hiring, training, and dispute resolution Model exceptional customer service skill for employees Support projects and initiatives of the company Address guest complaints and problem effectively and courteously on a needed basis Sales ManagerKrispy Kreme Doughnut Corporation - Columbus, GAFebruary 2008 to August 2009 Oversee and increase production and sales of the products offered Communicate and works with sales team regarding order entry Executing sales/promotional plans and activity to meet budget revenue and cost objectives. Ensure customer relations through direct contact with customer base. Establish and measure Customer Service Excellence by conducting market visits/audits and customer input. Ensure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.Route Sales SupervisorKrispy Kreme Doughnut Corporation - Montgomery, AL November 2006 to February 2008 Oversees all logistics of the territory structure and the Off-Premise Sales team. Supervise employees daily task, ensuring effective retention, feedback, disciplinary action and performance management Investigate and manage customer complaints Build partnerships with existing clients to build retention and grow accounts Identify off-premise customers for service. Worked closely with Sales ManagerRoute SalespersonKrispy Kreme Doughnut Corporation - Montgomery, AL January 2003 to November 2006 Establish relationship with appropriate receiving staff at each account. Maintain accurate inventory of orders Ensure that effective communication is used at all levels of the customer transaction Comply with all safety and sanitation standards Ensure all product orders to customers are delivered to customers by the agreed delivery time EducationHigh school diplomaAlabama State University Montgomery - Montgomery, AL Skills Scheduling Payroll Microsoft Word Inventory Management Word training Operations Inventory Team Building retail sales Talent Acquisition Performance Management Route Driving Recruiting Interviewing Management Pricing Profit & LossCertifications and LicensesClass DDriver's LicenseFood Handler Certification |
