Candidate Information Title Customer Service Data Analytics Target Location US-TX-Dallas Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ANGELCOOKSEMAIL AVAILABLEPHONE NUMBER AVAILABLEDallas, TX Street Address
Dynamic leader with a proven track record at The Home Depot Store, excelling in cross-functional collaboration and data analytics to enhance customer experiences. Spearheaded initiatives that significantly improved client satisfaction and loyalty, while fostering team growth and managing a 130 million dollar business, through effective training and onboarding. Skilled in developing engagement strategies and leveraging customer feedback for continuous improvement. PROFESSIONAL SUMMARYThe Home Depot Store - Customer Experience Manager Balch Springs, TX  05/2014 - 10/2023WORK HISTORYManaged escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.Conducted regular performance reviews with team members, fostering professional growth and development.Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.Developed new employees and on-going performance assessment of current employees.Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.Enhanced customer satisfaction by implementing a streamlined feedback system.Established performance and service goals and held associates accountable for individual performance.Developed personalized solutions for customers, resulting in increased loyalty and repeat business.Established cross-functional teams for improved communication between departments and better customer experiences.Created a comprehensive onboarding program to expedite new hire integration into the company culture and processes.Created and managed social media campaigns to increase brand engagement.SKILLS Cross-Functional Collaboration Voice of Customer Analysis Customer Empathy Data Analytics Training programs Customer AcquisitionEngagement strategydevelopment Performance Evaluations Training and Onboarding Decision-MakingComprehensive Evening HighDallas,TXEDUCATION