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Click here or scroll down to respond to this candidateCandidate's Name
Administration & Account Management SpecialistIrving, Tx Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEAREAS OF EXPERTISE Clerical Administration Customer Relations Management Database Management Data Entry Bookkeeping CRM, Account Management Conflict Resolution Time Management Microsoft Office SuitePROFESSIONAL ADMINISTRATIVE EXPERIENCETranstreme, LLC Scheduler (12/2023) - (Ongoing) Schedule and confirm patient appointments while maintaining and updating healthcare professionals' calendars. Accurately enter patient information, and prepare, distribute, and store assessment documentation. Communicate effectively with patients and healthcare professionals regarding scheduling and documentation. Ensure compliance with company policies and healthcare regulations through regular audits. Generate and analyze scheduling and performance reports, and assist with general administrative tasks. Effectively handle customer service issues, and manage scheduling software and technological tools. Genpact, Richardson, Tx Account Specialist (11/2022) - (12/2023) Monitored and investigated fraudulent activities across customer accounts. Analyzed customer data to identify patterns and potential fraud indicators. Prepared detailed reports and documentation of fraud cases for internal and external stakeholders. Collaborated with cross-functional teams to address customer fraud issues and implemented preventative measures. Communicated with customers to gather information, provide updates, and offered support throughout the investigation process. Stayed updated with the latest fraud trends and contributed to improving customer care and fraud prevention strategies.Perimeter Behavioral Hospital of Garland, Arlington, Tx Mental Health Technician (03/2021) - (11/2022) Ensured the maintenance of a hygienic, comfortable, and tranquil living environment for both short-term and long-term patients during their residency. Oversaw the provision of meals, snacks, personal hygiene assistance, and management of personal belongings as required by patients. Conducted vigilant nighttime monitoring of patients, ensuring their safety and maintaining a conducive sleeping environment. Prioritized the safety, comfort, and overall welfare of all patients throughout their tenure at the facility, implementing necessary measures to uphold these standards. Colonial Savings F.A, Fort Worth, Tx Bilingual Account Specialist (06/2020) - (01/2021) Provided comprehensive support to customers regarding inquiries related to loan and billing statements, demonstrating proficiency in both languages. Guided customers through online access and billing processes, ensuring seamless navigation and understanding. Facilitated effective communication by transferring calls to appropriate departments based on customers' needs and preferences. Proactively reached out to customers and provided assistance in response to inquiries received via email, maintaining a high standard of customer service and satisfaction. CUSTOMER SERVICE EXPERIENCEMercedes Benz Financial, Fort Worth, Tx Bilingual Customer Service (06/2019) - (04/2020) Delivered exceptional customer service. Offer supported and guidance to customers regarding delinquent loans, demonstrating fluency in both languages. Processed necessary documentation and paperwork related to loan assistance, ensuring accuracy and efficiency. Maintained professionalism and proficiency in handling sensitive financial matters. Upheld company standards and regulations while assisting customers with their accounts. Contributed to a positive customer experience by providing knowledgeable and attentive assistance. Bayview Loan Servicing, Fort Worth, Tx Bilingual Customer Service Representative (08/2018) - (03/2019) Deliver top-tier customer service, ensuring satisfaction and trust among diverse clientele. Developed effective resolutions to address delinquent accounts, striving to bring them up to date and compliant. Offered support and guidance to customers regarding loan inquiries. Managed a high volume of incoming calls, averaging over 200 per day, with efficiency and professionalism.United Auto Credit, Fort Worth, Tx Bilingual Account Specialist (04/2017) - (04/2018) Proactively contacted customers to remind them of loan contract obligations, facilitating discussions to rectify delinquent accounts. Successfully met collections targets while upholding a standard of exceptional customer service. Achieved a balance between meeting collections goals and ensuring a positive customer experience. EDUCATIONJohnson & Wales University, Denver CO Associates Culinary Arts & NutritionGraduation Year (2018)Chisholm Trail, Fort Worth High School DiplomaGraduation Year (2016) |
