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Title Administrative Assistant Office Administrator
Target Location US-IL-Chicago
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PROFESSIONAL EXPERIENCEBDT & MSD, Chicago, IL Sept 2022  PresentOffice Administrator/Administrative Assistant to the Communications DepartmentCoordinates all travel arrangements for the communications department, including flights, accommodations, and ground transportation; ensures logistical details are efficiently managed and aligned with departmental needs.Strategically plans and executes CEO roundtables, Board of Directors meetings, and large-scale firm-wide events, overseeing agendas, venue selection, participant logistics, and seamless execution.Manages the office calendar and scheduling, coordinating appointments and meetings for internal and external visitors, vendors, and staff, while ensuring optimal use of time and resources and minimizing scheduling conflicts.Coordinates and organizes catering for office lunches and client meetings, ensuring timely delivery, appropriate menu selection, and accommodating dietary preferences, to create a welcoming and professional environment.Processes and manages expense reports and timely reimbursement for employees using Concur.Manages and provides coverage for phone lines of partners, Chief Operating Officers (COOs), and Vice Presidents (VPs), ensuring prompt and professional handling of calls, scheduling, and communication on their behalf.Conducts comprehensive training programs for newly hired administrative staff; develops training binders to guide new hires through daily operations, including step-by-step instructions, best practices, and key resources, to ensure a smooth onboarding process and consistent adherence to company procedures.Uses Zendesk ticketing system to manage and resolve customer inquiries, track support requests, and ensure timely and effective communication with clients and internal teams.Supports and implements efforts to increase employee attendance by 20%, contributing to strategies and initiatives aimed at enhancing attendance rates and overall employee engagement.Witnesses and authenticates signatures, administers oaths, and performs other notarial acts.Jump Trading Group, Chicago, IL Apr 2022  Aug 2022Receptionist (Contract)Managed relationships with onsite facility vendors, overseeing contract negotiations and renewals.Supervised facility maintenance and daily operations, working with building engineers to ensure timely repairs.Collaborated on space planning and floorplan optimization with Workplace and Global Real Estate Managers.Partnered with the Global Workplace Services team to ensure seamless operations.Worked with management and People Operations to cultivate a workplace aligning with company culture and values.Provided financial support, including managing invoices, verifying expenses, and reconciling credit card statements.Contributed to annual workplace budgeting by tracking expenditures, analyzing trends, and preparing reports.Coordinated and executed employee engagement activities and social events, both onsite and offsite.Offered cross-departmental support as needed, adapting to various operational requirements.Served as a backup for Workplace Administrators, handling reception, conference room setup, and visitor orientation.University of Dubuque, Dubuque, Iowa Aug 2020  Dec 2022Graduate AssistantProvided administrative support to the head volleyball coach and the student services department.Collaborated with athletic program administrators to facilitate effective communication and coordination.Organized and conducted training sessions for staff involved in university recruitment events; performed research and data analysis related to recruitment events.Interviewed candidates for Early Career and summer intern programs, assessing their suitability for various roles.Delivered seminars and occasional lectures; served as a teaching assistant and supported faculty.Supervised Resident Assistants, managed transitions between semesters, and ensured smooth residential life.Evaluated the performance of student staff, providing feedback and guidance to support their development.Assisted in the organization of ceremonies and campus eventsEDUCATIONUniversity of Dubuque, Dubuque, IA MBA, Business Administration and Management, Minor: Statistics 2022Syracuse University, Syracuse, NY BS, Human Development and Family Science Minor: Psychology 2018TECHNICAL SKILLSMicrosoft Office Suite, Concur, ZendeskCertified Notary

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