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Click here or scroll down to respond to this candidateCandidate's Name
Saint Petersburg, FL Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEProfessional ProfileEnthusiastic and technically sophisticated professional with robust knowledge and skills in providing help desk support / analysis to automate complicated business processes and optimize operating stability. Proficient in monitoring network activity, installing and configuring systems, perfoming extensive system updates, and accurately diagnosing technical problems.. Excel at prioritizing and completing tasks in a timely manner to generate positive results. An engaging presenter and highly skilled communicator. CORE COMPETENCIESHelp desk Support / AnalysisSystem Installation / ConfigurationProcess Redesign / ImprovementTechnical Database ManagementIssues Identification / ResolutionClient Experience ManagementMultitasking and Self-DisciplineWritten / Verbal CommunicationEquipment Repair / MaintenanceTeam Collaboration / LeadershipDetail-oriented MindsetEffective Time ManagementQuality Assurance and TestingEnd-user Training or SupportTransportation CoordinationPROFESSIONAL EXPERIENCENetwork Administrator Miranda Family Chesapeake, Va 2004-2012 Key Achievement:Implementation of Network Security Measures, Network Optimization and Technical support. 2012 to 2017Performed troubleshooting and hands-on repairs to optimize operating stability of machines. Identified and evaluated root cause failures by utilizing advanced troubleshooting methods. Ensured stringent adherence with pertinent health and safety guidelines.Enlisted United States Navy DECK SEAMAN AT USS ROOSEVELT (DDG 80), Jacksonville, FL Key Achievements:Oversaw maintenance of multifaceted equipment and tools for US Navy's heavy-duty Civil Engineering Support Equipment (CESE) with consolidated value in excess of more than $304K. EDUCATION AND CERTIFICATIONSComptia 701 Security+ Tampa, Fl 2024Comptia A+ Certification - Tampa, FL 2023Associate Degree in Information Technology - Keiser University, Clearwater, FL (2019) Associate of Arts Degree in Economics - Stann Creek Ecumenical Junior College Dangriga, Belize Blockchain Certification Course - Launchpad (2021) CS50's Introduction to C Programming (2021) TECHNICAL SKILLSSocial Media Account Manager Tax and Accounting by the Bay, Microsoft Office Suite, Adobe Creative Cloud Products, LAN Configurations, Hardware Upgrade, AWS Cloud- Managed user access control, password reset, and account management to ensure secure authentication and authorization protocols- Implemented and enforced download restrictions to maintain network security and compliance- Conducted malware/spyware removal, installed anti-virus software, ensured system integrity & data protection- Designed, installed, and troubleshot small local area networks (LANs), including router setup & configuration- Set up and configured access points to ensure seamless wireless connectivity- Installed, updated, and maintained system software and hardware, ensuring optimal performance & efficiency- Upgraded devices and systems to ensure compatibility and security- Managed network access, resolving connectivity issues and ensuring secure data transmission- Installed and configured printers, ensuring seamless printing operations Supported end-to-end management of diverse functions while consistently meeting critical deadlines and addressing key issues. |
