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Click here or scroll down to respond to this candidateCandidate's Name
Salesforce Developer and Administrator Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE Professional Summary: 6x certified Salesforce professional with 7+ years of experience in IT and 5+ years of experience in Salesforce.com as a Lightning Developer, Developer, Administrator and Tester, including configuration, customisation, deployment, and integration in Salesforce. Having a strong understanding of and implementing Sales Cloud, Service Cloud, Health Cloud, and Experience Cloud. Experience in developing asynchronous apex like Batch apex, Schedulable apex, Queueable apex, and Future methods for long-running operations on huge volumes of records. Created reusable Lightning Web Components (LWC) components as per client styling needs. Hands-on design and development of custom solutions on the force.com platform, including work in Apex and Lightning Web Components (LWC) using Salesforce Lightning Design System (SLDS) Strong knowledge of salesforce configuration, data migration, system integration, and familiarity with MVC architecture and Apex (Classes & Triggers). Experienced in design, development, testing, and maintaining web applications using HTML, CSS, JavaScript, JSON, and salesforce Lightning Design System (LDS). Created lightning apps combining lightning design systems, lightning app builders, and lightning component features. Created lightning apps combining lightning design systems, lightning app builders, and lightning component features. Used salesforce cli and vs code to create scratch orgs (SFDX). Good knowledge on CRM business processes like campaign management, lead management, account management, opportunity management, Case management, knowledge management, support processes, and forecasting. Experience in SFDC integration (REST API) using web services and apex programming in salesforce.com service cloud and sales cloud. Integrated salesforce with in-house legacy systems using apex web services (APEX REST) and outbound callouts. Demonstrated expertise in configuring and customising DocuSign features and functionalities to meet specific business requirements. Proven track record of successfully designing and implementing automated flows and approval processes using DocuSign and Salesforce. Expertise in SFDC development using a lightning application, apex language, classes, triggers, components, tabs, apex web services, custom objects, reports, dashboards, profiles, creating roles, page layouts, org-wide default, sharing rules, and workflows. Experience in creating the validation rules, approval process, process builder, flows, and workflows for automated case routing, case escalation, and email alerts. Experience in data migration using import wizard, data loader, and workbench. Experience in different phases of SDLC, including analysis, design, development, implementation & enhancement of projects in and followed Agile (SCRUM) Methodologies. Experienced in SFDX for deployments, creating scratch orgs, push/pulling metadata to scratch orgs. Used Visual Studio Code (VS Code) and Salesforce CLI. Excellent communication and interpersonal skills, accustomed to working in large and small team environments. Involved in Application Setup Activities and customised the apps to match the organisation's functional needs.Technical Skills:Salesforce Technologies Apex Classes, Triggers, SOQL, SOSL, Lightning Web Components(LWC), Aura Components, Lightning Pages, Web Services, Workflows& Approvals, Case Management, Omni-channel, FAQs, Knowledge Articles, VS Code, SFDX, COPADO, Jenkins, Approvals, Reports & Dashboards, Process Builder, Flow Builder, Salesforce CLI. SDLC Agile Methodology, Waterfall MethodologyDatabase MySQL, SQL Server, WorkbenchSalesforce Tools Data Import Wizard, Data Loader, DocuSign, Web Services APIs, Force.Com PlatformLanguages Apex, HTML, SOQL, SOSL, CSS, JavaScriptWeb Technologies andServicesHTML, CSS, JavaScript, JSON, RESTVersion Control Git, GitLab, BitbucketCertifications: Certified Salesforce Administrator Certified Salesforce Advanced Administrator Certified Salesforce Platform App Builder Certified Salesforce Platform Developer-I Certified Sales Cloud Consultant Certified Service Cloud ConsultantEducation: Masters in information technology and management from The University of Tampa (UT), Florida Salesforce Trailblazer Link https://www.salesforce.com/trailblazer/vunnam15Professional experience:Client: CVS Health, TXRole: Salesforce Lightning Developer April 2023 to till now Description:The project's scope is to build the Health Cloud platform by incorporating the Sales Service Cloud features to allow CVS customer reps to help members who have already been enrolled and future members. This project is designed and built to improve and track the interactions of Members, Legal Offices, State Board of Pharmacy, Medical Services, Government Agencies, Software Vendors, and Providers/Prescribers across the United States to assist them effectively and efficiently. Responsibilities: We follow the Agile Methodology in Delivering the requirements, developing, testing, and deploying the requirement tasks at the end of each Sprint. Extensively worked on Apex Triggers, Asynchronous Apex classes (Batchable, Schedulable, Queueable, Future), and flows for customising the Health Cloud application. Connected the application with Service Cloud to access the Health Cloud Console. Developed several UI reusable Lightning components using the Lightning Web Component (LWC) framework. Built several child components, established the communication using parent-to-child and child-to- parent, and built the communication between Lightning Components and Lightning Web Components (LWC). Developed Salesforce Lightning Applications using Lightning Web Components (LWC), Controllers, and Events and used custom CSS in the components. Integrated Health Cloud with third-party systems using REST APIs and OAuth 2.0 authentication, such as Electronic Health Records (EHR). Implemented Health Cloud functionality such as patient matching and merging, care team collaboration, and population health analytics using Salesforce features like Apex triggers, custom objects, and Lightning Flows. Migrated some lighting components to lightning web components (LWC) to support and provide standard web features. Implemented Lightning Messaging Service (LMS) channels to establish communication between the components not in the hierarchy. Worked on Apex Continuation classes to call the different APIs and implemented different Apex Handlers for respective service names and service parameters. Configured and customised DocuSign templates, recipient roles, and signing workflows based on business requirements, ensuring a smooth and efficient signing experience. Enabled Member Accounts for maintaining Member records and worked on creating Health Cloud Profiles, Permission sets, and Roles. Created three screen flows to accommodate the needs of Ascension reps and help the members. Created profiles like PHD Agents, PBM Agents, PDMS Admin, PDMS Team Members, and PDMS Integration users and assigned them to over 5000+ users. Created custom objects like Service Request, Support Task, Support Resolution, and Membership and created the look-up and master-detailed relationships between them. I worked on creating custom sharing rules and enabled the role hierarchy to enable record-level sharing between users. Created different types of public groups, added a group of users in it, and provided the access levels on UI based on the groups. Created Many Custom Report Types, Reports, and Dashboards to access the Category, subcategory, and Member in a more effective way. Implemented Live Chat Agent: Using the Omni-channel, routed the messages based on the skill set and number of available support agents. Implemented the Case Management functionality as part of Service Cloud for Case Creation. Implemented the following features: Case Management, FAQs, Knowledge Articles, Service Process Automation, and Omnichannel Routing in the Customer Community Portal. Customised and implemented Web-Case and Email-Case features in the Community Portal. Extensively worked on several REST API Integrations using different HTTP Methods (POST, GET, DELETE, PATCH) for Alert Retrieval, Claims Details, Pending Claims, Electronic PAs, Override Details, Find Members, and Find Prescribers from People Safe and CMM systems. Developed a peer-to-peer application and performed all the required Deployment activities. Also Performed Version Controlling while Deployment using GitHub. Worked on Auto Rabbit to automate the deployment process between the different sandboxes(DEV, QA, UATCodey) and production.Environment: Salesforce.com platform, Health Cloud, Service Cloud, Apex Language, Lightning Web Components (LWC), Lightning Components, HTML, JavaScript, CSS, Custom Objects, Custom Settings, named Credentials, Custom Labels, Tabs, Workflows, Email Alerts, Messaging service, Dashboards, Reports, Sandboxes, Production environment, SSO, Auto Rabbit, GitHub, VS Code.Client: Mann-Hummel, IndiaRole: Salesforce Developer Oct 2019 to Nov 2021Responsibilities: Developed work plans or reviewed other work plan timelines and managed workflows to meet project timeframes by participating in Planning meetings, Analysis development, Test inspections, and other project meetings throughout the project lifecycle through Agile methodology. Created different Experience sites for Brokers, Employers, and Internal Users using Experience Cloud Builder. Created multiple profiles for different users, created contacts, and enabled them as partner users, partner super users, and Internal users. I connected the application with Sales Cloud and Service Cloud so that we could access the Console. I also worked on Apex Triggers and asynchronous Apex classes (Batch, Schedulable, Queueable, Future) workflow. Enabled Salesforce Experience Cloud to provide collaboration. Also Worked on Sites to enhance the Collaborative features. Worked on creating different Community profiles like assigned different Roles. Enabled Salesforce Experience Cloud to provide collaboration support. Also Worked on Sites to enhance the Collaborative features. I worked on creating different community profiles, such as agent broker, agent producer, approvers, and pharmacist agents, and assigned different roles. Worked on Communities to enable Community Management, Community Groups, and Chatter Collaboration. Implement event-based communication between Lightning Web Components (LWC) using Component and Application events. Created multiple Lightning Web Components (LWC) and added CSS and Design Parameters that make the components look and feel better. Good experience creating Lightning Web Components (LWC) design and implementation and Converting Lightning Components to Lightning Web Components (LWC). Implement event-based communication between lightning Web components using Component, Application events, and Platform events. Worked on Test Classes to maintain 90% code coverage. I worked extensively on integrations to connect with external systems using REST API. I also Worked on Web Services to expose Salesforce data to External Systems. I deployed Continuously across Multiple Environments (Dev, QA, UAT, Production). Worked on admin tasks to create users, objects, and Field Level Security, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users. Experienced in designing, developing, and modelling the application data and ensuring that they are within the Salesforce governor limits. Performed data migration and data loading using Data Loader and Import Wizard. Used the sandbox for testing and migrated the code to the deployment instance after testing. Used Jenkins for Continuous Integration and Continuous Delivery (CI/CD) with Salesforce DX (SFDX) and Salesforce CLI. Working with Git and Git Hub as the version control repository to Push and Pull the requests.Environment: Salesforce.com Platform, Sales Cloud, Service Cloud, Lightning Web Components (LWC), Experience Cloud, SOQL, SOSL, Force.com IDE plug-in, Lightning Framework, Asynchronous Apex, CI/CD, GitHub, reports, Dashboards, VS code, SFDX, Salesforce CLI, JSON, Application Events, Component Events.Client: Ascendion, IndiaRole: Salesforce Developer/Administrator June 2018 to Sep 2019 Responsibilities: Prepared project proposals, schedules, costings, UAT, and pertinent documentation, such as Business Requirements Documents and System Functional and Technical specifications. Involved in gathering business requirements through interviews, observations, and interactions with various teams. Worked with various stakeholders for detailed requirement elicitation. Developed Apex batch jobs to auto-archive spam cases and backed up relevant cases. Implemented APEX Triggers to populate SLA metrics as per different entitlements. Implemented Experience Cloud for customer self-service using knowledge articles and FAQs. Implemented Web-to-Chat and Omnichannel for skill-based routing amount support agents. Implemented Case Management Process and configured the Case and Solution object on the service cloud as per business need, capturing cases from the website and emails. Developed Lightning pages/components using the AURA Component framework. Upgraded some apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better page interaction. Created Lightning Components, including design and implementation. Used the Lightning Applications on the Home Page. Added Lightning Component to Lightning Pages and Record Pages using Lightning App Builder. Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which helped in sales enhancements. Also Worked on Sites to enhance the Collaborative features. Created users, roles, and public groups and implemented sharing rules to provide appropriate access to data. Created summary reports, matrix reports, and dashboards. Developed workflow rules, tasks, emails, and alerts to track Candidates and Accounts related activities. Created page layouts and search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Created change set and deployed the data from sandbox to production instance after testing. Used REST APIs to flow the Data from salesforce to Connected App. Used Force.com Web services API to implement web services to integrate with legacy systems. Used JIRA to track development progress and documented technical designs in Confluence. Developed an End-to-End Application and was involved in Deployment activities. Also Performed Version Controlling while Deployment using Bitbucket. I also worked on tools like Workbench and Data Loader for migration activities.Environment: Salesforce.com Platform, Workflow, Approvals, Reports, Dashboards, Custom Objects, Tabs, Email Service, Field Level Security, Data Loader, Agile. Client: Dale Technologies, IndiaRole: Jr. Web Developer Mar2016 to May 2018Responsibilities: Involved in gathering requirements, analysing, designing, and testing the complete system. Assisted with various design patterns UML and Enterprise Application Integration. Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction, and Polymorphism. Developed using Collections, Exception Handling, and Multithreading. Added Dynamic functionality to the user interface using JavaScript. Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS. Developed modules in Java and integrated them with MySQL database. Created several complex stored procedures and triggers using SQL Server to retrieve data. Responsible for coding using Java Servlets, Java Beans, and XML. Used JDBC to connect and perform operations on the database. Responsible for preparing the Test design document with test cases and test results. Environment: JavaScript, jQuery, Apache Tomcat, Eclipse, Windows, PL/SQL, JDBC, XML, CSS, HTML. |
