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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEVisa Status: Green card Holderhttps://LINKEDIN LINK AVAILABLEhttps://trailblazer.me/id/balameenakshisolutionsCareer Objective:Driven by a relentless commitment to excellence, I can leverage my Salesforce expertise and administrative skills to optimize system functionality, enhance user experience, and drive organizational success. I seek opportunities where my skillset can be utilised to its optimum.Certifications:Certified Associate from Salesforce.Certified Administrator from salesforce.Certified Platform App Builder (PAB) from Salesforce.Certified Business Analyst from Salesforce.Scrum Fundamentals from SCRUM Study.Clicked Certification for Completing Salesforce Admin & Analyst Team Sprint.Skills:Salesforce: Customer Relationship Management (CRM), Salesforce.com Administration, Data management, Understanding Business requirements & customizing it as per user need, Data Modelling, Salesforce Flow Automation, Sales Cloud, Lead Generation Process, Service Cloud, Validation Rules, Picklist fields, Page layouts, Lightening Record Pages, Sharing Settings, Org Wide Settings, User Management, Formula Fields, Experience Cloud, Nonprofit Cloud, Basics of Salesforce CPQ, Agile Methodologies, Scrum Fundamentals, Business Analysis, Business Process Mapping, Functional and Integration testing.Tools: JIRA, Trello, Click up, Lucid Chart, Element Cloud, Miro, Microsoft office, HTML, SQL.Core Skills: Communication, Attention to detail, Teamwork, Relationship Building, Taking Responsibility, Highly Adaptable, Brings Positivity, Collaboration, Reporting, Analysis, Problem Solving, Documentation, Troubleshooting.Academic Qualification:Master of Engineering (M.E.) - Computer Science - Anna University, India.Bachelor of Technology (B.Tech.) Information Tech Anna University, India.Professional Experience:The Deveau Group, North Carolina, USA October 2023- PresentAs a Salesforce Administrator/Business Analyst, performed the following tasks in my role:Gather requirements for Salesforce changes and enhancements from business stakeholders.Create and maintain documentation of Salesforce Processes and Procedures.Participate in user training and adoption initiatives to increase Salesforce usage.Manage user setups, profiles, roles and security settings in Salesforce.Maintain and manage data quality in Salesforce.Configure and maintain Salesforce features and functionality.Attend Daily Scrum calls and report status.Coordinate with agile team members for the assigned stories to be completed.Create Reports and Dashboards.Clicked Platform, USA January 2022 September 2023Worked closely with the team to manage the Salesforce Professional Services Methodology, following Agile principles and Salesforce Implementation processes, including Discover, Define, Design, Deliver, and Deploy stages.Conducted stakeholder interviews to gather requirements and understand pain points, reviewing business and technical needs to develop personas and user stories using Jira and Confluence.Leveraged Lucid Chart, Elements Cloud and Miro to engineer comprehensive business process mappings, illuminating both current workflows and future aspirations for the Business.Established the Salesforce organization and necessary objects based on requirement analysis and business process maps.Set up profiles, users, and permission sets to guarantee proper access and security.Pushed Data from Sandbox to UAT and UAT to Production and Deployed it.Demonstrated strong teamwork and collaboration skills, consistently delivering results even under tight deadlines.Presented a successful demo of the final solution to the client. |
