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911 Dispatch Call Center Operator Resume...
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Name Available: Register for Free
Title 911 Dispatch/Call Center Operator
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
OrlandoPHONE NUMBER AVAILABLEEMAIL AVAILABLEI have 30+ years experience handling 911 and non emergent calls. I am detail oriented and able to multi task.I am PST certified and FCIC/NCIC certified and have experience as TAC and subject matter expert with eAgent 2.0 WORK EXPERIENCECOMMUNICATION SPECIALIST01/1990 to 04/2014SEMINOLE COUNTY SHERIFFS OFFICE100 ESLINGER WAY SANFORD FL 32771Monitoring and operating a two-way radio base station in accordance with departmental policies and procedures and FCC rules and regulations;Maintaining location and recording the itinerary of personnel as prescribed by departmental policies and proceduresMonitoring the radio system during surveillance and special details in operation Providing emergency or non-emergency assistance as situations mandate Knowledge in 911 operations.Ability to type at least 30 words per minute.Ability to speak clearly in a well-modulated voice, using good diction. Ability to multi-task in a fast-paced, stressful environment, exercise good judgment and responds to various calls simultaneously and take proper action.Duty Officer09/2015 to 08/2024Florida Fish and Wildlife Commission4975 Wilson Rd Sanford Fl 32771Monitoring and operating a two-way radio base station in accordance with departmental policies and procedures and FCC rules and regulations;Maintaining location and recording the itinerary of personnel as prescribed by departmental policies and procedures;Monitoring the radio system during surveillance and special details in operation; Providing emergency or non-emergency assistance as situations mandate Notifying maintenance of repairs on radio systems as prescribed by procedures Knowledge of operating procedures for handling emergency and non-emergency calls. Knowledge of FCIC/NCIC procedures and regulations. Knowledge of Police Information Management System. Knowledge of computer-aided dispatch (CAD) system operations. Considerable knowledge of the efficient operation of radios; receiving and transmitting equipment. Ability to multi-task in a fast-paced, stressful environment, exercise good judgment and responds to various calls simultaneously and take proper action.Ability to maintain a constant attention to details while using communication equipment in noisy and confined work area with radio traffic, ringing telephones and conversations occurring simultaneously. Thorough knowledge of the geographic boundaries 24 counties to include waterways, State maintained properties.Knowledge of Wildlife Management AreasKnowledge of protected and/or endangered speciesAbility to type at least 30 words per minute.Ability to speak clearly in a well-modulated voice, using good diction. Ability to understand and carry out oral and written instructions. Perform coordinating work involving guidelines and rules with constant problem-solving. SKILLS911 operator, FCIC TAC FCIC SUBJECT MATTER EXPERT - 10+ years EDUCATIONCOLONIAL HIGH SCHOOLHigh school or equivalentGENERALORLANDO FL06/1984 to 06/1986SEMINOLE COMMUNITY COLLEGECRIMINAL JUSTICESANFORD FL09/1991 to 09/1993

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