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Click here or scroll down to respond to this candidateCandidate's Name
Street Address !c: PHONE NUMBER AVAILABLEe: EMAIL AVAILABLESUMMARY OF QUALIFICATIONSEnthusiastic associate with proven results. Demonstrates excellent internal and externalCustomer service skills in a fast paced environment. Positively motivates others on teamto achieve and exceed goals while increasing productivity. Multi-tasker who thrives in avery busy environment that encourages team diversity. Creates innovative ideas and hasproven ability to help streamline processes, saving company expenditures. Extensivecomputer skills. Reliable, energetic, dependable, with traditional values.EXPERIENCEUPS Supply Chain November13- PresentExport Shipping Administrative Support Atlanta,Ga.Create, process, review and file bills of lading, invoices and export documents, billingUPS shipment procedures (via vessel,ground, freight, international, and expedited)Professional direct phone, and email client interactionResearch LCL / FCL shipment status, follow-up / track with carriers on load statusResolve internal and external customer issues, billing issues, schedule pick-ups and deliveries, dispatch carriers, negotiate line haul costsProcessing and following shipper's letter of instructions accuratelyHandling and Filing AES declarations to US Customs and Border ProtectionPerform tariff classification utilizing the Harmonized Tariff Schedule (HTS), Schedule B, and Import-Export Control Classification Number (ECCN) as neededPreparing/processing insurance certificates, certificates of origin, consular documents and EEIsCollaborate to gather shipping documents and manage record retention of export shipmentsUnderstanding of US Department of Commerces EAR and ITAR regulationsOrthotic Care March 2013- July 2013Administrative Support/ DME Billing, Decatur,Ga. Perform various administrative and clinical duties under the direction ofadministration and/or clinician Schedule appointments Maintain medical records, Did selected DME billing, and coding for insurance purposes Answering calls for appointments Refer patients to appropriate staff concerning queries about medical supplies Maintain records of purchased equipment and other medical supplies Inventory for equipment for patients Filing, Data entry and enter patient information in databaseCarMax Business Services February 2007 March 2013Administrative Support Senior Clerical Team, Kennesaw, GA Ensure high quality service as measured by Supervisor. Consistently achieve 100% internalaudit scores, exceed departmental goals by 10%. Handle elevated internal/external customer service issues. Ensure notations made oncustomer accounts in computer system. Extremely proficient in areas of computer operation, office equipment, maintenance andtroubleshooting. Team convert paper filing system to document imaging system. Resulted in $100,000/yr.savings in supply costs. Scan and process funding documents (Retail Installment Contracts and Titles), review andaudit for accuracy. Responsible for three regions Retail Installment Agreements and titles for all CarMaxLocations. Proficient in all Mailroom operations ( Return Mail,FedEx, sorting, metering, letterproduction, folding/inserting equipment). Keep production queues current, work within assigned rotation level to maintaindepartment efficiency.Customer Service / Early Collections Representative, Kennesaw, GA Consistently met or exceeded department standards for call volumes, collection standards,calls per minute in a high volume incoming and outgoing call center. Arranged payments, suggested payment alternatives, advised high-risk customers (1-30days past due) of best solutions to keep account current. Documented and updated notes in internal system thoroughly for use by otherrepresentatives and scheduled follow ups. Trained new associates on procedures, FCCPA, and assisted with elevated calls.Marriott Hotels August2005 February 2007Customer Service, Reservations and Sales, Atlanta,, GA Maintained highest level of customer service as measured by company standards. Upselling accommodations and services. Responsible for all aspects reservations and guest accommodations.Bank of America Tax Processing Center September 2002 May2004Quality Review Analyst, Tucker, GA Provide excellent and efficient customer service and process 1040 tax forms in a highvolume environment. Accurate data entry with over 8,000 keystrokes, encoding operation, mail operations,including sorting and distribution.Remedy Staffing july 2001 August 2002Administrative Assistant, Atlanta, GA Evaluated Social Security claims and scheduled appointments. Data entry, multi-linetelephone operation and all office equipment. Maintaining filing system, updating records and providing high quality customer serviceboth internally and externally.Hartford Civic Center October 1996 January 2000Event Staff / Customer Service Associate, Hartford, CT Assisted with event sales, including handling high volume cash transactions andreconciling for accuracy each day. Greeted and escorted visitors, security functions and ticket handling. Coordinatedupcoming events with patrons.EDUCATION ! TRAINING ! CERTIFICATIONS Highly proficient in all Microsoft programs (Word, Excel, PowerPoint), email and social mediaCargo Wise Certified OperatorBilling specialistHazmat certified.Classes attended: Communication Styles, Treating Associates with Respect, Codes of Business Conduct, Diversity Awareness Training, Working with the Visually Impaired TrainingParticipated in Six Sigma style workshops to analyze current processes to streamline and find efficiencies. Graduated Weaver High School, Hartford, CT Certified Computer Training, Academy of Learning, Hartford, CTREFERENCESBoth personal and professional available upon request. |
