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Click here or scroll down to respond to this candidateCandidate's Name
Lakewood, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceSolutions Center CoordinatorFortis-Denver, COMarch 2023 to August 2024 Respond to and schedule all claim and service repair calls. Research and onboard Strategic Partner contractors. Schedule initial roof inspections. Prepare proposal documents for sales team. Upload necessary documents into Salesforce.rt Maintain accurate information in Salesforce. Audit Salesforce to insure information is accurate. Schedule Strategic Partners for roof Reconditioning Projects. Hold Pre Reconditioning meetings with customers, Hold Pre Reconditioning meetings with Strategic Partners. Manage Reconditioning Projects with daily updates from Strategic Partners. Update all data provided by Strategic Partner upon completion and upload into Salesforce. Prepare and deliver Owner's Manuals to customers. Hold Post Reconditioning meetings with customers. Research account payable issues. Create purchase orders to Contractors. Outline Roof areas for Sales Account Managers using Nearmaps. Create and maintain asset portfolio Excel documents. Prepare Service proposals for customers when work is outside of program warranty. Customer Experience ManagerGates Corporation-Denver, COFebruary 2021 to March 2023 Manage and support a team of 7 Account Managers in multiple US locations and Mexico order management, product information, interchange and availability, pricing and discount structure marketing programs, problem resolution including expediting of back ordered items and shipping / carrier issues. Initiate and expedite production for made to stock products. Utilize open order reports to manage customer delivery requirements. Continuous improvement initiatives. Provide support for assigned task based responsibility. Research and resolve customer claims for credits. Provide after-hours support. Assist Corporate Trainer with onboard, new system and refresh training. Entering / processing orders, providing information relating to Assist in creating customer service work instructions. Maintained up-to-date knowledge of customer accounts One on One Account Manager coaching Pulling and reading KPIs Managing team expectations with KPI measurements Attend weekly high priority customer meetings to support Account Managers First point contact for employee questions Maintain vacation and team appointment calendar Expedite constrained productCustomer Experience Team LeadGates Corporation-Denver, COMay 2021 to February 2022 Support inbound customer calls entering / processing orders, providing information relating to Collect customer data into Oracle Sales Cloud CRM tool Respond to customer inquiries though Oracle Sales Cloud CRM tool order management, product information, interchange and availability, pricing and discount structure, marketing programs, problem resolution including expediting of back ordered items and shipping / carrier issues. Initiate and expedite production for made to stock products. Utilize open order reports to manage customer delivery requirements. Continuous improvement initiatives. Provide support for assigned task responsibility. Research and resolve customer claims for credits. Provide after-hours support. Monitor Phone Team / Insure Phone Coverage. Create alternate Phone Team schedules for scheduled and unscheduled absences. Assist in creating customer service work instructions. Maintained up-to-date knowledge of customer accounts Phone Train new associates Conducted one on one work sessions with new associates Collected and reported KPI information from Oracle Sales Cloud CRM tool Assisted Manager with weekly team meeting agendas Participated in quarterly phone audits First point contact for employee questions Maintain vacation and team appointment calendar Expedite constrained productCustomer Service SpecialistGates Corporation-Denver, COOctober 2016 to May 2020 Support inbound customer calls entering / processing orders, providing information relating to order management, product information, interchange and availability, pricing and discount structure, marketing programs, problem resolution including expediting of back ordered items and shipping / carrier issues. Initiate and expedite production for made to stock products. Utilize open order reports to manage customer delivery requirements. Continuous improvement initiatives. Provide support for assigned task based responsibility. Research and resolve customer claims for credits. Provide after-hours support. Maintained up-to-date knowledge of customer accounts Customer Service RepresentativeBlount InternationalJanuary 2012 to October 2016 Answer inbound calls in support of business to business customer's needs. Enter customer orders, issue Return Authorizations, issue Credit memos when necessary. Assist accounting with credit research. Assist shipping department maintain backorder shipments to customers. Assist shipping department manage pack and mark deliveries. Deliver all orders in assigned territory in SAP. Assist sister company in answering back logged inbound calls. Assist sister company in, returns, credits and shipping issues. Support of all customer's in assigned territory in email correspondence. Prepare quotes and maintain stock requirement information for OEM customer base. Support Canada and Mexico territories. Assist international shipping with required paperwork and SAP maintenance.Service CoordinatorHillyard Floor CareJanuary 2011 to December 2012 Customer service for all parts orders and inquiries. Assigned and coordinated all incoming service calls with two technicians. Assisted customers with phone solvable technical issues, issued returns. Purchasing agent for all service parts orders. Received all service parts orders into stock. Shipped all service parts orders. Entered all service estimates into SAP system. First contact to the customer with service estimates. Submitted all warranty claims. Worked with vendors to resolve order issues. Resolved customer issues. Contacted customers in regards to parts and service payments. Corporate Accounts SpecialistKarcher North AmericaJanuary 2000 to December 2011 Answered inbound calls in support of customer's needs. Entered customer orders, Issued return authorizations. Supported the Corporate Accounts division of customer care with a focus on Building Service Contractors and Government Services. Performed queries in multiple databases. Adhered to government regulations. Assisted shipping and delivery of priority Building Service contracting orders. Resolved customer issues promptly and in one call if possible. Skills Scheduling Team Leadership Training Customer Service Time Management Computer skills Microsoft Excel Microsoft Word Call center management Project management Customer support Conflict management Customer service Team management Supervising experience Training & development Leadership Microsoft Outlook Microsoft Powerpoint Organizational skills Research Databases Time managementLinkshttp://LINKEDIN LINK AVAILABLE |
