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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Technical WriterEMAIL AVAILABLEAtlanta GA PHONE NUMBER AVAILABLEHighly skilled technical writer with a passion for simplifying complex concepts into clear, concise documentation. Seeking an opportunity to utilize expertise to produce quality technical content that enhances user experience and understanding. Committed to delivering comprehensive and accurate documentation solutions.Work ExperienceHead of Content Nov 2022 - Jul 2024RIA JAY PUBLISHING ATLANTA GALed publishing team for all book projects, digital products, and marketing materialsConducted final proofing on marketing materials, print books and e-booksWrote and edited compelling content for international audiences driving profitabilityCreated quarterly and yearly marketing goals while adhering to business deadlinesManaged social media pages including final approval for social media posts and graphicsChief Operating Officer Dec 2021 - Nov 2022INFINITE CREATIONS ATLANTA GACreated operations strategy and policies while promoting company culture and visionFinalized and approved marketing materials, ad concepts, and web designsCreated and edited developer documentation by using sed Adobe Technical Communications Suite to manage and publish information for technical documentsCreated and implemented detailed business strategies, procedures, and milestonesDeveloped strategic marketing approaches to promote business growthPrepared presentations and portfolios to present to clientsTactically managed social media accounts and prepared creative posts to magnify engagement using hashtag research and analytics for targetingPrepared training materials and sessions for both onboarding and existing employeesContent Strategist/Copywriter Jun 2021 - Nov 2021HUMANA LOUISVILLE KYCreated content aligned with brand's voice, business requirements, and standardsActively collaborated with the marketing team for campaign strategies and developmentWorked jointly with the UX team to ensure proper content organization, navigation tabs, site maps, and information designIdentified and managed engaging and contextually appropriate content and taxonomiesCreated content and communication opportunities for mobile and web experiencesRepurposed existing content to create a more meaningful and efficient user experienceEnsured content was accurately edited and approved for legal complianceWorked closely with subject matter experts, content reviewers, stakeholders, business owners, editors, legal compliance, and user experience teamsSenior Content Manager Feb 2017 Dec 2020ANTHEM ATLANTA GAManaged content requests from business partners and submitted them to developers using tools such as Microsoft SharePoint and JIRAEnsured compliance with applicable regulatory requirements, standards, and guidelinesWorked with designers to develop look and feel for company website and microsite'sUtilized customer feedback for creation and modification of digital contentCommunicated feedback from developers to business partnersHealth Editor and Writer Oct 2015 - Jan 2016WebMD ATLANTA GAWorked cross-functionally with doctors, designers, photo team, programmers, and writers to create content for the WebMD websiteProofread, edited, and revised promotional materials prior to release, including slide kits, website's, physician letters, magazine ads, sales, and detail aidsUsed Work Front and AtTask to create and manage projects for editorial teamPublished articles, quizzes, videos and slideshows using Documentum CMSFacilitated status meetings and provided weekly status updates while adhering to strict deadlines to deliver finished projects on timePremium Web Content Writer Contract Jan 2015 - Jul 2015YELLOW PAGES TUCKER GAEdited and proofread existing web content including content changes, copyedits, and redesignsDeveloped engaging copy using market research and client-provided contentWorked with consultants and designers to create clients' ideal website'sUsed Salesforce to manage and update projectsDeveloped metadata keywords and keyword phrases to improve each site's SEOAdhered to best practices and techniques to continually develop fresh, creative contentMonitored urgent copy changes and coordinated change turnaround timeHealth Editor and Copywriter Aug 2013 - May 2014WebMD ATLANTA GAWorked cross-functionally with team members to ensure accuracy of content and mediaDelivered quality work in a fast-paced setting while adhering to tight deadlinesUsed budgets to build, review, and edit videos, articles, slideshows, and quizzesEnsured content was correct, compelling, and informativeApplied knowledge of CSS and HTML coding to make edits to online contentCreated meta tags, keywords, links, breadcrumbs, window titles and link titles for SEOBrainstormed with team to identify and develop content plans and headline creationAssured content voice, tone and style was compliant with WebMD medical standardsWeb Content Consultant Jun 2010 - Apr 2012AT&T ATLANTA GAConsulted and interviewed high-end clients for website content including CEOs, company presidents and business ownersResearched and handled approximately new accounts and website's dailyManaged pre and post creation of website's including content changes and redesignsConverted client information via phone into clear and concise web copyWorked cross-functionally with writers, designers, and editors to ensure projects were completed in a timely mannerManaged project life cycles in Salesforce dashboards to ensure set deadlines were metConfigured domains and developed keyword phrases to improve each site's SEOManaging EditorFORMULA 808 INDIANAPOLIS INDelegated writing assignments to team members while monitoring the creation of the projects including editing, proofreading, and re-writing of articlesUsed client email listings to promote upcoming events and special newslettersInterviewed industry clients in the United States, Canada, and England to obtain information for new articles and to maximize magazine's exposureLed team brainstorming sessions to determine weekly editorial direction of magazineStudied web analytics and trends to pinpoint target audiencesConstructed engaging articles requiring advanced creative content writingProduced creative blogs, newsletters, and content to engage and inform readersApplications and Core SkillsPLATFORMS AND SOFTWARE, JIRA, SharePoint, MS Office Suite, HTML, Adobe Suite, WordPress,Adobe Technical, Perfecto, Agile, Communication Suite, Documentum, Salesforce, Canva, Photoshop, Work Front, Unica, JavaScript, CMS, Service Desk, IMO, management tools, documentation projects, quality documentation, content guidelines, authoring systems, verbal communication skills, attention to details, developmental editing, technical writing, creative writing, content management, and project management experience for B2B, B2C, C2B, and C2CEducationBETHEL UNIVERSITY Dec 2014Bachelor Organizational ManagementHOLY CROSS COLLEGE Dec 2008Associate of Arts |
