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Rosa M.GomezSkillsBilingual//Spanish & EnglishKnowledge of computer skills,data entry, translation andInterpretation, ability to organize& prioritize effectively.EducationGEDCertified RSC2019Lic - Certificate2024The Commonwealth ofMassachusettsCHW/ Community Health WorkerRosa M. Gomez29 Elizabeth StreetSpringfield, MA 01109PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryDetail-oriented professional with 20 years of extensive experience in thehuman services providing exceptionally organized interpersonal,leadership and organization skills to conceive and achieve solutions. Tocontribute the work, skills, duty, and passion to the betterment of thecompany and strong planner and problem solver. Perform proactive andpossess good verbal and written communication skills, organizing,managing, and supporting skills.ExperienceHousing Management Resources /Resident EngagementCoordinador & Case Manager2021-2023 - Springfield, MAArrange and coordinate services on behalf of the residents.. Develop awritten care plan with measurable outcomes to address and implementan agreed upon action plan for client needs, Identify appropriateresources and mobilize them to address residents needs and resolveproblems, conduct housing inspections to ensure units meet health andsafety standards, supervising experience, completed paperdocumentation for all progress notes, conducted intakes and in-homevisits and assessments using program specific forms to identify theirneeds and confirm eligibility and make referrals to community services,engaged residents in community, health, and housing developmentcaseload of supportive housing initiatives, collected all data necessaryand enter in required database.Appleton Corporation/ Resident Service Coordinator2013-2021- Holyoke, MAAssisted on residents referrals regarding lease violations, referrals tolocal agencies for services, evaluated physical, mental health, &psychological status. assisted in referrals within the community forservices, translations, oversaw the work of residents and communityvolunteers, collaborated and helped facilitate programs opportunities inthe community.Child & Family Services/ Family Prevention Specialist2010-2012 - west Springfield, MAManaged caseload of assigned families through the MassachusettsDepartment of Children and Families (DCF). Assisted with court involvedfamilies, referrals, home visits, community services, and care planassessments