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MICHAELINGRAHAMCONTACT INFORMATIONEMAIL AVAILABLEDupont Circle, Washington, DCPHONE NUMBER AVAILABLEMay 22, 2001https://LINKEDIN LINK AVAILABLEngraham-40b408294/SKILLSEXPERIENCEBARISTAStarbucks. Boise, ID Apr 2022 - Jun 2024DIVISION 1 CHEERLEADERBoise State University. Boise, ID Aug 2020 - May 2023 CUSTOMER ADVOCATETarget. Meridian, ID Apr 2021 - Apr 2022EDUCATIONBARTENDING LICENSEProfessional Bartending School. Arlington, VA Jun 2024 - Jul 2024 INTEGRATED MEDIA & STRATEGIC COMMUNICATION (BA)Boise State University. Boise, ID Aug 2020 - May 2023 ASSOCIATES OF ARTS (AA)Great Basin College. Elko, NV Jun 2018 - May 2020 CERTIFICATIONS & COURSESCertified Associate in Project Management (CAPM) - March 2024 Google Foundations of Project Management Certification - February 2024 PMI Fundamentals of Agile Project Management - November 2023 PMI Fundamentals of Predictive Project Management - November 2023 Social Media Marketing - April 2022NegotiationCommunicationStrong Work EthicTeam LeadershipRisk AssessmentTime ManagementProblem-SolvingProficiently operated espresso machine and created high-quality coffee beverages for customers.Demonstrated excellent customer service skills by engaging with and satisfying diverse clientele.Managed cash register, handled transactions accurately, and maintained a clean and organized work environment.Collaborated with team members to ensure smooth operation during peak hours and busy shifts.Showcased leadership abilities by guiding teammates and assisting with choreography for routines.Honed time management skills by juggling cheerleading commitments with other responsibilities.Demonstrated dedication and discipline by balancing training with academic coursework.Developed teamwork and communication skills through hours of practice and performances.Proven track record in delivering exceptional customer service and resolving issues efficiently.Implemented customer feedback to improve product offerings and enhance user experience.Provided tailored solutions to meet individual customer needs and exceed expectations.Collaborated with cross-functional teams to streamline processes and enhance customer service efficiencies. Received over 70 5-Star reviews from customer surveys