| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service Account Manager Davenport, IA Customer Service Data Entry Clinton, IA Customer Service Accounts Receivable Sterling, IL Customer Service Store Manager Davenport, IA Customer Service Call Center Davenport, IA Process Improvement Sap Fico Davenport, IA Photographer, Sales Specialist, Customer Service, Designer Rock Island, IL |
|
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Overlook CtGeneseo, IL Street Address
Cellular PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryOperations Leader and Continuous Improvement professional with an extensive background that spans over 20 years within multiple diverse companies. Specialized in leadership and possess a proven track record of getting it done right the first time while maintaining the highest level of professionalism.ExperienceProduction/Continuous Improvement Supervisor 2023-PresentElanders Americas, Davenport, IAResponsible for 1st shift print Operations and Continuous Improvement for all production including print, Finishing, Sort and Distribution.-Maximizing process efficiency with focus on profitability and sustainability.-Manage employee base, payroll, time record keeping, disciplinary action and overall People flow for Excellence.-Work directly with CEO/CFO on overall culture and employee loyalty.-Implement Profit increasing plans for yearly forecasts and Budget.-Develop programs to increase or maintain productivity while limiting costly overtime.-Audit First Time Right program to eliminate workflow errors.Credit Collection Manager/Sales Technician 2013-2022KONE Spares, Moline, ILResponsible for overall leadership of KONE Spares AR and Continuous Improvement with budgeting, process improvement and asset accountability utilizing constant review, recovery, and invoicing of over 700 customers.Managing and reducing customer returned material with direct customer and warehouse communicationWorking with LTL/Freight Leader to minimize costsOverview and assist 3rd party Financial Auditing processMonitoring and providing Acquisitions with highly confidential informationMaintaining the highest level of customer serviceBuilding new customer relationships and strengthening existing relationships to increase team profitability and achieving monthly budgetMaximizing customer spend by driving KONE Spares top initiativesSales Consultant 2008 - 2013AT&T, Rock Island, ILExceeded monthly sales objectives and maximizing profitability for my team, center and district.Responsible for backfilling for the sales management team and sharing Sales techniques when the team is short staffed or center sales goals are not being metConsistently exceeding all categories in the sales matrix by 120% or higher and maintaining district ranking in the top 1% monthlyAssumed a position as Customer Service Lead for struggling Rock Island 1 and Rock Island 2 Centers and improving the customer approval rating from 63% to 85% in three monthsCollection Manager/Collector 1998 - 2007H & R Accounts Inc., Moline, ILResponsible for driving a staff of 20-30 collectors to maximize opportunities and increase overall profit on a monthly and yearly basisForecasted economic ups and downs in market areas based on employment trends to assure collector coverage and increase recovery percentagesHired and trained new employeesAssisted sales team in new innovative strategies to continue healthy relations with clientsReported directly to the Vice President on ways to improve recovery and what percentages to expect for the top 100 clients and increasing overall profitAssisted in writing and revising the company handbookMaintained a personal collection portfolio and exceeded the 30% recovery rate also increasing company profit.Specialties and Training:Lean Six Sigma Green Belt TrainingManagement and Financial Certifications on Business Improvement.Extensive Sales and Leadership TrainingProficiency with SAP, Microsoft Office 365, and other proprietary systems |
