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Click here or scroll down to respond to this candidateCandidate's Name
5 Pfrommer Avenue, Budd Lake, NJ Street Address Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryTalented IT Services Application Manager offering 20+ years' experience and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading a variety of teams like Applications support, Training and Programmers. I seek to bring knowledge and abilities to a new position with a growing team.Solid grasp of freight forwarding software and warehouse management.Technical ExpertiseLANGUAGES: ILERPG, RPG/400, CL/400, OCL, COBOL/400, COBOL, SQL/400, JAVA, JAVA Script, PL/SQL, Servlets, JSPDATABASES: DB2/400, ORACLEV7.XGUI TOOLS: SAP GUI, FORMS 4.5, REPORTS 2.5HARDWARE: AS/400, System 36, IBM 3090, RS/6000, eServer pSeries.OPERATING SYSTEMS: OS/400, AIX, DOS, Windows 98/NT and UNIX.SkillsApplication DevelopmentTechnical DocumentationConversion, Managing, Technical manualsBudgetingProblem diagnosisProgram revision documentationCode writingBusiness analysisRequirement gatheringProgrammingPerformance reviewsIT Management and deliveryDatabase developmentRelational database managementDebugging codePeople-orientedStaff managementOperations managementVerbal and written communicationWork HistoryGlobal IT Service Delivery Applications Manger, 01/2018 to CurrentDSV Panalpina Inc Iselin, NJManage the support and maintenance of IT solutions for the business function following the global DSV Panalpina standards and procedures.Maintain and Support WMS application developed in OPEN/36 environment and COBOL Language, responsible for code changes, testing and installing in production servers.Maintain and Support Cargo Wise One application forwarding and product warehouse modules, maintain registry, workflow templates, triggers and documents.Anticipate and identify issues that may impact the support or performance of systems and initiate corrective actions.Ensure appropriate systems documentations and training programs/materials are in place.Participate in on-call activities.Understand and apply the Service Level Management process consistently, establishing and ensuring quality and performance standards, deadlines and KPls.Ensure agreed levels of service are delivered and customer satisfaction is maintained.Promote the comprehensive service delivery model and DSV Panalpina standard service management processes.Manage external and internal service providers to ensure that service levels are metRegional IT Service Delivery Applications Manager, 11/2013 to 12/2017DSV Panalpina Inc. Secaucus, NJLead the Americas IT Service Delivery Applications Support team.Establish, implement, review and control best practices for IT Service Delivery related to Core, Finance, Customer and Warehouse applications throughout the regional organization.This position has an In-Market focus collaborating with all the Regional Product teams and IT teams (Think, Build, and Run) to deliver the required solutions helping the region achieve its strategic targets.Build and lead a high performing team.Set team and individual performance objectives and measure achievement against these.Provide appropriate coaching, training, and other development needs.Manage budget and headcount within agreed parameters.Forwarding Systems Development Team Leader, 08/2007 to 10/2013DSV Panalpina Inc. Secaucus, NJOrganizing Training concepts, technical manuals, and updates according to application and environment needs.Application cross training to ensure adequate support as well as development of staff.Assisting APCO'S in problem solving and solutions.Meeting service goals with available resources.Managing staff induction, training, and performance reviews.Monitoring the staff to ensure the prompt resolution to service tickets opened in BMC.Delegating Responsibility and ownership of tasks to staff.Building up a working knowledge of core application systems.Programmer/Analyst, 04/2001 to 07/2007DSV Panalpina Inc. Secaucus, NJEnvironment: OPEN/36, COBOL, QCOBOL, RS/6000, OCL, JCL, RPG-II and UNIX.Wrote highly maintainable, solid code in COBOL for forwarding system that formed core framework and has won consistent praise from subsequent developers since initial version.Performed regression and system-level testing to verify software quality and function prior to release.Technical maintenance of peripheral applications (EDI invoicing, reporting tools, SAP ERP etc.)Worked closely with products to establish problem specifications and system designs.Interfaced with cross-functional team of business analysts, developers, and technical support professionals to determine comprehensive list of requirement specifications for new applications.Programmer Analyst, 06/2000 to 03/2001Eastman Kodak Company, DataFormix Technologies Rochester, NYAS/400, COBOL/400, S/36, COBOL, CL, OCL, Java, Servlets, ATG Dynamo Server, HTML, XML, Java Script Involved in design and development of B2B e-commerce project, which handles the order management for all Eastman Kodak internal and trade customers.Capturing business requirements using "Use Cases".Database was on AS/400 and System 36.Written COBOL programs for file manipulation.Designed physical and logical files for data entry and reports.Developing Dynamo Server Pages.Developing online interfaces using JSP and Servlets.Client-side validations using Java Script.Developing reporting tool for internal website.Designing and developing credit card payment module.Preparing Technical Documentation of the project.Performing extensive debugging and Exception Handling support.Extending the Logging API functionality to support for sending, receiving, and recording messages generated by components, this project completely automates the sales order processing for a particular company.Programmer Analyst, 07/1999 to 05/2000Dataformix Technologies Inc Franklin Township, NJEnvironment: AS/400, S/36, RPG/400, RPGII, COBOL, OCL, Application Development Tools.Client Insignia is a New York based real estate firm.The Client is involved in Sales and Rentals of properties throughout the world, specializing in New York area.Involved converting the programs that were Y2K affected.Also involved testing the application after the conversion was done and also interacting with the users after the implementation.The programs that were affected were RPG, COBOL/System 36 and OCLs.Involved in maintenance and the enhancements of the system by adding new options.Worked on conversion from COBOL and RPG programs from System 36 to AS/400.The second project that I was involved was in the writing of Queries using Query/400.The output of the queries was exported to Excel spreadsheets.Import the excel sheet to the AS/400 database.This project also involved the interaction with the users.Programmer Analyst, 02/1999 to 06/1999International Software Corporation Houston, TXEnvironment: ILE RPG, RPG/400, CL/400, DB2/400, RLU, SDA, PDM, SEU, DFU.Logical files for reports were developed.Developed ILE RPG IV programs using sub files.Developed CL programs to monitor the errors.Used RLU (Report Layout Utility) to design reports.Programmer/Analyst, 04/1997 to 01/1999Fourth Generation Info Systems Ltd Hyderabad, TelanganaEnvironment: RPG/400, COBOL/400, AS/400, RPG III, CL/400, DB2/400, RLU, SDA, PDM, SEU, DFU.Designed interactive data entry screens and assist help panel groups screens.Developed COBOL and RPG III programs for file manipulations.Used subfiles to develop RPG III programs to trap the errors.Designed output layouts using RLU for reports.Designed physical and logical files for data entry and reports.Involved in testing, debugging and documentationProgrammer/Analyst, 05/1996 to 03/1997CBSI-Complete Business Solutions (India) Pvt. Limited Hyderabad, TelanganaEnvironment: Oracle 7.2, Developer/2000(Forms 4.5, Reports 2.5, Graphics 2.5) on Windows 95.Coded stored procedures, database triggers, and stored functions.Generated forms screens for easy interactions with user.Enforced business rules pertaining the requirement of the company.Involved in generating the reports.EducationBachelor of Engineering Technology: Civil Engineering, 1996Osmania University - Hyderabad, TelanganaPost Graduate Diploma in Computer Applications: Computer Engineering, 1996Login Institute of Information Technology - Hyderabad, TelanganaCOBOL, MSDOS, WS, LT, FOXPRO, WINDOWS, UNIX and C |
