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Click here or scroll down to respond to this candidateCandidate's Name
Columbus, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEAccount ManagerSeasoned and results-oriented professional with extensive experience in sales compensation analysis, enrollment technology coordination, and electronic file testing.Adept at conducting data analysis to inform strategic decision-making processes and optimize sales strategies. Skilled in overseeing daily operations between stakeholders and driving process improvements to enhance operational efficiency and client satisfaction. Proficient in managing marketing processes for new and renewal business, interpreting data from various carriers, and recommending products based on client needs and objectives. Possess a solid understanding of industry trends and compliance issues. Track record of success in managing client relationships, organized and decisive at resolving complex service requests promptly. A collaborative team player with excellent communication and organizational skills, skilled leader capable of managing multiple tasks effectively.CORE PROFICIENCIESSales Compensation Analysis Data Analysis Strategic Decision-making Sales Strategy Optimization Stakeholder Communication Process Improvement Negotiation Relationship Management Enrollment Technology Coordination File Testing & Validation Client Satisfaction Marketing Process Management Data Interpretation Product Recommendation Compliance Management Industry Trends Awareness Contract Management Client Relationship ManagementPROFESSIONAL EXPERIENCESundek of Atlanta Columbus, GA April 2024 PresentSales ExecutiveSkilled professional building customer relationships, follows up on leads and maximizes sales opportunities. Engages in networking, client acquisition, sales presentations, product demonstrations, market research, contract negotiations, and customer service. Experience working with CRM, Salesforce and budgeting tools. Travels to assigned territories to meet with potential clients and current customers. Supervise crew members and order supplies. Generate and submit sales reports to management.Aflac Columbus, GA November 2022 PresentSales Compensation AnalystConduct analysis, research, and maintenance of data sets, trends, and information crucial for strategic decision-making in sales compensation. Develop analytical models, reports, and metrics to inform sales strategies, optimize costs, and enhance planning, forecasting, budgeting, and reporting processes.Enrollment Technology Coordinator (October 2019 October 2022)Offered comprehensive support to the Department through adept management of multiple functions including Secure File Transfer Protocol Profile requests, Electronic File Testing and Review, and Enrollment Site Testing for Third Party Vendors. Validated standard vendor files, promptly identifying and rectifying discrepancies and electronic file failures. Engaged with internal and external stakeholders to devise and implement process improvements, fostering operational efficiency and client satisfaction. Facilitated daily webinars to disseminate compliance information, product offerings, and premium rate validations, ensuring alignment across all parties involved.Selected Accomplishments:Established and maintained strong working relationships with internal and external partners, serving as a trusted SME.Dedicated 60% of time conducting webinars with internal partners and Third Party Vendors, facilitating knowledge dissemination and operational alignment.Introduced live Q&A sessions post-webinar in the second year, boosting customer satisfaction and service quality by 40%.Electronic File Tester (November 2013 October 2019)Identified electronic file errors and collaborated with stakeholders to devise effective resolutions. Managed full-scale data testing and reporting processes, ensuring the integrity and reliability of electronic enrollments and associated files. Provided thorough training to internal partners to ensure accuracy in enrollment data and documentation prior to testing, contributing to a streamlined testing process. Managed team communications and assignments, optimizing workflow and productivity.Selected Accomplishments:Created and delivered materials to support vendor communications and training initiatives, enhancing overall efficiency.Grew client retention by 59% via the implementation of a resolution process and set up of an online customer feedback system.Expanded customer base by 25% and enhanced customer response time by 11%, directly contributing to increased sales performance in 2019.Account Service Specialist III/New Business (March 2006 November 2013)Conducted troubleshooting and analysis to address discrepancies and track errors, facilitating timely resolutions and maintaining client satisfaction. Communicated audit results and trends effectively with internal stakeholders, contributing to continuous process improvement initiatives. Served as a trusted Subject Matter Expert, applying advanced knowledge of operational principles to drive efficiency and excellence in service delivery.Selected Accomplishment:Offered expert assistance to the Field Force, Sales Support, and Account Relations Executives in resolving a wide range of issues related to electronic enrollment cases and large accounts.Achieved a 37% reduction in rework for New Business submissions by developing and implementing a "check list" for field agents; automated program performed specific validations, significantly minimizing errors prior to submission.Successfully managed over 500 customer accounts with minimal complaints over a 3-year period, maintaining a 95% customer satisfaction rating in online surveys.CERTIFICATIONSRoot Cause Analysis CertificationLean Six Sigma Yellow Belt CertificationLean Six Sigma Green Belt CertificationLead CertificationTraining CertificationACS, LOMA I, II, III Designations |
