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Title Customer Service Delivery
Target Location US-FL-Gainesville
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Gainesville, FLSUMMARYSeasoned professional with 6 years of diverse experience, including direct office administration in health education and high-end catering coordination. Skilled in case load management, data analysis, and customer service; adept in ensuring adherence to CDC guidelines. Actively seeking an Admin role to leverage expertise in organization, communication, and operational supervision.WORK EXPERIENCEDaniels Dining Gainesville, FLCatering Coordinator Jun 2020 - Present Coordinates catering operations to ensure high-quality service delivery for a diverse clientele, maintaining stringent standards of food presentation and customer satisfaction. Manages logistics, staff scheduling, and vendor relations to optimize event execution and efficiency without compromising quality or client expectations.UF Health Shands Hospital Gainesville, FLEnvironmental Services Technician Present - Present Maintain cleanliness and sanitation standards by executing routine cleaning tasks, including dusting, trash removal, mopping, and vacuuming in designated areas. Conduct thorough disinfection and cleaning of patient rooms upon discharge, ensuring a safe and sterile environment for incoming patients. Efficiently strip and prepare beds in specified rooms, adhering to strict timelines to support patient care and room turnover.Steady Hands Mobile Lab Gainesville, FLMobile Phlebotomy Technician Mar 2023 - Mar 2024 Performed over 300 venipunctures with proficiency, adhering to best practices in blood collection to maintain high standards of care. Enhanced safety by implementing infection control procedures, aligning with HIPAA, OSHA, and CLIA guidelines to safeguard patient well-being. Provided reliable phlebotomy services to multiple care facilities, demonstrating a strong understanding of medical terminology and the correct order of draw.Florida Department of Health Gainesville, FLHealth Educator Mar 2023 - Dec 2023 Analyzed public health data and managed caseloads to streamline disease intervention strategies. Communicated diagnoses and infection prevention methods to patients via phone, ensuring clarity and understanding. Conducted field investigations and educated healthcare providers on CDC guidelines to maintain compliance and enhance patient safety.Angel's Christian Academy Gainesville, FLLead Infant Teacher Mar 2022 - Mar 2023 Developed and implemented a nurturing curriculum tailored for infant development, fostering early cognitive and motor skills. Maintained a safe and stimulating environment for infants, ensuring adherence to health and safety guidelines. Starbucks Gainesville, FLStarbucks Shift Supervisor Aug 2021 - Mar 2022 Managed daily operations, including overseeing staff performance and ensuring secure financial transactions during shift closures. Entrusted with keyholder responsibilities, maintaining the integrity and safety of the establishment. Tacachale APD Gainesville, FLResidential Unit Specialist Jul 2019 - Aug 2021 Provided compassionate care and support to individuals with intellectual disabilities, ensuring their comfort and well-being. Assisted elderly residents with daily living activities, promoting their independence and maintaining their dignity. Publix Gainesville, FLPublix Deli Clerk Aug 2018 - Dec 2018 Provided high-quality customer service, ensuring customer satisfaction through prompt and courteous handling of inquiries and orders. Maintained inventory levels and product freshness, efficiently stocking and rotating deli items to uphold company standards and safety regulations.McDonald's Gainesville, FLCrew Member/Cashier Dec 2016 - Feb 2018 Elevated customer experience by efficiently processing and preparing online orders, ensuring accuracy and prompt service. Advanced to Crew Trainer role, demonstrating strong performance and commitment to team development and operational excellence.EDUCATIONSanta Fe CollegeBS in Biology, BiologyGainesville, FLJun 2022Eastside High SchoolHigh School Diploma, General EducationGainesville, FLJun 2018CERTIFICATIONSCertified Phlebotomy TechnicianFirst Aid CertificationBLS CertificationCPR CertificationSKILLSReceptionist  Microsoft Word  Organizational Skills  Outlook  Microsoft Office  Administrative Assistant  Quickbooks  Filing  Data Entry  Excel  Schedule Management  Project Scheduling  Medical Terminology  Microsoft Outlook  Clerical Experience  Billing  Administrative Experience  Microsoft Powerpoint  Microsoft Excel  Marketing  Accounting  Event Planning  Human Resources  Multi-Line Phone Systems  Developmental Disabilities Experience  Problem-Solving  Teaching  Customer Service  Home Care  Accounts Payable  Accounts Receivable  Guest Services  Technical Support  Nutrition  Childcare  Dietary Department Experience  Customer Support  Typing  Leadership  Special Education  Early Childhood Education  Shift Management  Phlebotomy Medical Records  Critical Care Experience  Documentation Review  Curriculum Development  Analysis Skills  Specimen Collection/Processing  Project Management  Front Desk  Social Work  Inpatient  Presentation Skills  Infection Control Training  Venipuncture  Hipaa  Vital Signs  Customer Service (5 Years)

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