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Title Customer Service Account Manager
Target Location US-AL-Birmingham
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Birmingham, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate to: Birmingham, AL - Tuscaloosa, AL - Bessemer, AL Authorized to work in the US for any employerWork ExperienceAmazon FC AssociateAmazon - Birmingham, ALJuly 2021 to PresentWarehouse associate in charge of placing inbound product into inventory. Customer Service Supervisor/CashierK and G Fashions - Homewood, ALJuly 2019 to Present Customer Service Supervisor Cashiering Customer Service Returns or Exchanges Greeting Alterations Clerical Administrative IT TrainingAccount ManagerAllied Universal - Birmingham, ALMay 2020 to June 2021Account Manager overseeing all schedule, pay, uniform, training,and transportation for a guard staff of 15-50. I scheduled all meetings with client to discuss expectations of guard staff while on duty. I also made the master schedules for supervisors as well as made sure all guards maintained their proper training and licences.Senior Project ManagerMcLemore Building Maintenance - Birmingham, ALMay 2019 to May 2020Senior Account Manager overseeing the Account Manager with all schedule, pay, uniform, training,and transportation for a staff of 50-150. I scheduled all meetings with client to discuss expectations of guard staff while on duty. I also made the master schedules for supervisors as well as made sure all staff maintained their proper training and licences in a warehouse environment. Kitchen Manager/Night Auditor/Maintenance Technician/Desk Clerk Holiday Inn Express & Suites - Pelham, ALMay 2016 to May 2020I am currently holding several titles with my current employer. I enjoy being able to accomplish several tasks through out the day. The position of kitchen manager requires me to order food in bulk, as well as keep an accurate inventory, and a clean kitchen area. I also enjoy helping the guests in the hotel in any way possible. This is were my other skills come in. I am able to make any minor repairs to the building including: carpet cleaning, painting, sheet rock removal and application as well as many other things. I have a background in customer service so the Night Auditor/Clerk position is just second nature. I willing to train and eager to learn.Night AuditorSleep Inn - Bessemer, ALMay 2017 to May 2018I am currently a front desk clerk and night auditor for sleep inn in Bessemer,Al. My duties are to greet guests upon arrival and thank them for choosing our hotel. I would then check them in by getting all payment and address information. Upon checking the guest in I would try to make their stay as comfortable as possible.CaregiverHome Instead Senior CareMay 2016 to May 2017 bathing assistance meal preparation errands light house keeping restroom assistantCustomer Service RepresentativeRent A Center - Birmingham, ALMay 2016 to May 2017I was a customer support agent that would deliver and set up furniture and appliances. Driving. Emergency Medical ReceptionistEmergency And Specialty Animal Medical Center - Vestavia Hills, AL August 2015 to January 2016ResponsibilitiesI assisted clients and their animals while at our emergency pet facility. I would check the vital signs of the animal to make sure it was stable enough to go into a room, and if it was continued on with the process of getting them put into the computer data base. I would then alert a doctor or a vet tech that a patient was in a room and give them a brief description of the problem. After treatment was received I would then take a payment and make sure that any items and prescriptions were then given to the client. Call Center Collections Agent\ IT consultantEASY MONEY - Pelham, ALMay 2014 to August 2015Supervised and trained employees and maintained all work and equipment in a given area Developed and maintained professional relationship with customers. Troubleshot and repaired faulty computers hardware and software collected on past due accounts assisted customers with product informationAssistant Manager, CSRCheck Into Cash - Bessemer, ALMay 2012 to May 2013Supervised and trained employees and maintained all work and equipment in a given area Developed and maintained professional relationship with customers. Troubleshot and repaired faulty computers hardware and software Collected on past due accounts Assisted customers with product informationNight ManagerLOVE'S TRAVEL STOP - McCalla, ALAugust 2010 to May 2012Received payment by cash, credit cards, voucher, or automatic debits. Issued receipts, refunds, credits, or change due to customer Counted money at the beginning and ending of shift to ensure correct balances Maintained clean and orderly check out areas Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners. Supervised and trained staff of 15-25EducationAdvanced Academic High School Diploma in AFJROTCJess Lanier High School - Bessemer, ALAugust 1998 to May 2002Skills Microsoft Office (10+ years) Excel (5 years) Spreadsheets (5 years) Word (6 years) Windows (10+ years) Computer Hardware (5 years) Computer Repair (5 years) Computer Software Repair (5 years) Wordperfect (5 years) Data Entry (8 years) Management (10+ years) Medical Terminology (10+ years) Medical Records (10+ years) Medical Billing (3 years) Customer Service (10+ years) Office Management (10+ years) Receptionist (10+ years) Welding (5 years) Organizational Skills (10+ years) Training (10+ years) Call Center (10+ years) Cash Handling (10+ years) Verbal Communication Skills (10+ years) Billing Marketing Microsoft Word Outlook Scheduling Quickbooks Inventory control Pivot tables Sourcing SAP HR sourcing Microsoft Excel Front desk Microsoft Powerpoint Veterinary Technician Experience Recruiting Talent Acquisition Kitchen Management Experience Senior Care Computer Networking Laboratory Experience Employee Orientation Time management Data collection Medical Receptionist Project Management Interviewing Quality Assurance Active Directory Meal Preparation Accounting Pricing Maintenance (10+ years) Clerical experience (10+ years) Equipment repair (10+ years) Schedule management (10+ years) Transportation planning (10+ years) Management (10+ years) Supervising experience (10+ years) Security (5 years) Account management (5 years) Conflict management (10+ years) Public speaking (10+ years) Logistics Operations management Hospitality Business management (10+ years) Business Operations (10+ years) Administrative experience (10+ years) Administrative and Business management (10+ years) Administrative and Operations Management (10+ years) Construction Maximo Oracle Communication skills Hotel experience Plumbing (4 years) Sie (Less than 1 year) Computer literacy Google Docs Robot programming (5 years) Robotics (5 years) Warehouse experience Forklift Pallet jack Order picking Materials handling Shipping & receiving Heavy lifting Packaging System administration (10+ years) Technical support Process improvement Sales management Supply chain Help desk NegotiationCertifications and LicensesPrivate Security OfficerSeptember 2020 to October 2022State of Alabama Security Regulatory BoardPrivate Security Officer #34627Forklift CertificationAssessmentsHR: Compensation & benefits  ProficientJanuary 2022Knowledge of compensation and benefits programsFull results: ProficientCustomer focus & orientation  ProficientJanuary 2022Responding to customer situations with sensitivity Full results: ProficientManagement & leadership skills: Impact & influence  Proficient February 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientAdministrative assistant/receptionist  Proficient December 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientWork style: Reliability  ProficientFebruary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCleaner fit  ProficientFebruary 2022Measures the traits that are important for successful cleaners Full results: ProficientRetail customer service  ProficientJanuary 2022Responding to customer situations in a retail setting Full results: ProficientFront desk agent (hotel)  ProficientFebruary 2022Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientRecruiting  ProficientJanuary 2022Managing the candidate sourcing and selection process Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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