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Click here or scroll down to respond to this candidateCandidate's Name
Bethel, CT Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESuccessful Business / Business Systems AnalystAccomplished Client Centered Detail Driven Leader Mentor Innovative Highly EffectiveProfileExtensive and progressively responsible experience as a business analyst in varied environmentsAbility to communicate effectively with technical leaders and staff, and business teams and leaders.Relationship building is key to building trust, collaborating effectively, and achieving our goals.Effective time management.Effective written, oral communication and presentation skillsWork well independently as well as with on and offshore teamsOral communication that is clear, easy to understand, and to the pointExcellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levelsOutstanding blend of organization, prioritization, leadership, and interpersonal skillsProven ability to lead and supervise team members, manage a wide range of duties simultaneously, and coordinate multi-level directivesProvide sound consultative advice to client decision makers and senior managementMentor and lead teams by example and with integrity to deliver service excellenceConsistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancementsKey StrengthsBusiness AnalysisApplication Design and DevelopmentAgile/Scrum MethodologiesSystem ArchitectureAccount ManagementTeam Building, Contribution, and LeadershipAnalytical Problem SolvingClose connections with the business & IT teamsProfessional ExperienceCompany: Optum/naviHealth 08/2022 12/2023Contract Business Analyst, contractor Apex SystemsServe as Business Analyst supporting IT and business project managers, product manager, and IT teams involved with Desktop Migration, SMTP, Cyber Risk, IAAS Audits, Vulnerabilities, Email Retention Policy, HITRUST audits, Risk Management, and more.Proficiently support IT teams in diverse areas including DevOps, INF (Infrastructure), Ops, InfoSec (Information Security) team, PMO, TSOPS, and EDEVOPS.Guide project managers by creating and managing updates to cards for initiatives, Epics, user stories, and tasks using Rally, Jira and Confluence. Conduct and coordinate discovery and intake sessions.InfoSec assigned BA for the InfoSec team, provided BA support for updating and creating new Jira cards for epics, user stories and acceptance criteria; meetings participation and updates to documentation (e.g., Jira cards, Confluence pages, and participatedoParticipated in numerous team meetings where cybersecurity topics and vulnerabilities were discussed as primary focuses and where it was determined what teams (INF, DevOps, TSOps etc.) would be involved with the management of the remediation, patching requirements, tracking, and reporting.oDiscussions included applications that were used to support the efforts of remediation, patching, reporting and the apps/tools to be used (e.g., Tanium, Tenable reports, patching scheduling, Solar Winds, Prisma, Azure VDI, Bloodhound, Domo, etc.)Serve in a Project Manager position, supporting the upgrade to installed Multi-Factor-Authentication (MFA) used for security of access to the companys applications used by internal and external users/clients.Company: NTT Data 01/2022 05/2022Contract Business Systems Analyst, contractor Next Level Business ServicesApplication migration - NTT Data project involved the clients project that focused on migrating away from IBM Notes. This involved interacting with Microsoft SQL Server to review and compare the IBM Notes database tables to Dynamics 365 tables, etc.Database review and data mapping was necessary to properly migrate the desired IBM Notes data to fields in Dynamics. Similar data mapping exercises were done on other projects (e.g., create a single source of truth for customer data; mapping effort was needed during the creation of a new quote tool for Moore Medical).Proficiently served as one of 6 Business Analysts supporting 3 Scrum teams in this contracted position in replacing a legacy application (IBM Notes) migrating to Microsoft Dynamics 365. My assigned role was to help identify and fill gaps existing in what had been or was to be developed.Participated as a Scrum team member daily, addressing Agile/Scrum methodologies.Included identifying and tracking data and processes dependencies for existing processes.Researched and provided hands-on review of each assigned legacy application/model.Process involved interacting with SQL server to reference the IBM Notes database tables.Prepared multiple Entity Relationship Diagrams (ERDs) using Visio Pro; wrote and presented each story to management, developers, and QA reps; submitted and tracked User Stories via JIRA Kanban board. Used Microsoft PowerApps to aid in data mapping efforts.Provided feedback to developers and QA regarding functionality and adherence to stated business rules addressed in each of the user stories.Company: Otis Elevator Company 11/2019 12/2021Contract Senior Business Analyst, contractor TEKsystemsAs has been expected as part of each BA/BSA role that Ive held, gathering of requirements, creating user stories (in Jira, Confluence and/or Azure DevOps) and documenting acceptance criteria.Collaborated and liaison with business members, developer teams, other Business Analysts, and Scrum Masters to help define, develop, test, and implement Dynamics 365 Sales module enhancements.Participated in client business review sessions to gather requirements for proposed and planned system enhancements and upgrades. This effort included the creation and/or editing of documentation (as noted here) artifacts that were made available and shared with those involved in the project and key stack holders for the company.Facilitated business process review sessions for specific enhancements, followed by creating Functional Design Documentation (FDDs) and subsequent review with and demos for client business partners, IT members, and developers.Worked with business partners and developers located around the globe to help with any regional differences for proposed CRM solutions; documented differing international requirements.Assisted technical leads/Solution Architects in creating Technical Design Documentation (TDD).Participated in data migration, which included documenting data mapping, and integration details (ERP, JDE, Dynamics 365 Sales CRM, Function Apps, Azure Service Bus, etc.).Supported QA testing, reviewed and signed off on QA test scripts, user acceptance testing, and on-going support for developer teams as they reviewed, analyzed, and initiated coding efforts.Company: McKesson 06/2011 12/2018Business Systems AnalystMoore Medical (was a business unit of McKesson) - Materially contributed to creating a new Quote Tool to replace a legacy system and its processes.Contributed via my BA role in a project where we needed to determine what was needed to create a Single Source of Truth for all customer records currently in legacy systems. The goal was to gather all customer related data records found in numerous legacy systems and create a single source of truth for customer data. There were too many situations where the customer data was incomplete, had different first name and/or last name spellings or incomplete addresses, different address fields, etc. info for numerous customer records. Needed to determine where there were gaps in what data we had versus data that was needed.Following the Agile/Scrum framework methodology, projects at Moore Medical incorporated and embraced scrum and followed the scrum framework to guide the creation of a product, focusing on value and high visibility of progress as described on the Scrum Alliance website.Participated in client business review sessions; counseled business partners; and facilitated business process review sessions.Worked closely with clients and project managers as well as with design, engineering, and quality assurance teams to implement an automated solution addressing business and functional requirements. Supported QA teams with test scripts utilizing HPs Application Lifecycle Management (ALM) application.Participated in all aspects of the Scrum process, including daily standup meetings, planning, review, demo, and retrospective meetings; including user story creation in JIRA, review, acceptance criteria, prioritizing, and the definition of "done."Held training sessions to familiarize sales and support teams with the new quoting tool.Earlier Professional Experience (overviews available)PCNet Inc (Corserva) - Enterprise Solutions Consultant, 08/2010 11/2010ESPN - Technology Analyst 08/2009 08/2010Gartner Group - Business Analyst 08/2008 12/2008Hartford Life - Senior Business Analyst Lead 04/2006 06/2008Cendant Mobility - Business Analyst 05/2004 03/2006Education, Certifications, and Technical SkillsComputer Technology certificate, Control Data Institute, Dallas TX. 1000-hour, 13.5 month course; Graduated head of class and with a 4.0 GPA.CertificationCertified Scrum Master, Scrum Alliance, expires 12/2025Additional Technical SkillsAgile software development methodology, Scrum as Agile framework, JIRA, Product & Sprint backlogs, Microsoft PowerApps, Visio ProfessionalAzure DevOps supported as part of the Otis Elevator project (similar to Jira supported in other projects)API Studies -Udemy (Web Services using XML, etc.)SQL Studies & hands-on; Udemy SQL/SQL Server coursesXML Studies -Udemy essential fundamentals XML coursesHTML, CSS, JavaScript, Visual Studio Code, Git, GitHub and NetlifySummary for Candidate's Name , BAThe Business Analyst/Business Systems Analyst role has been a key focus of my 17-year history as a contractor role and a dedicated team player.Below is an example list of the various artifacts that are typical in the projects that Ive been involved in. Many of these have been created or modified by me or others. Ive created, drafted, or reviewed. The business and key stake holders have their specific documentationList of artifacts (many of which I have included in the artifacts for projects) is an example of the documentation that I have been involved with over the years as part of my BA contracts. Listed here are examples of artifacts that I have either created, edited, shared, or distributed as part of the numerous contracts that I have supported.As most businesses require their own set of artifacts (e.g., existing templates, project artifacts, etc.), it is those documents that will serve as written SMEs for my review and guidance in preparing for my role as a BA on your project(s). Here are several examples of documents that have been created or updated during several projects:Business Requirements Document (BRD),Functional Requirements Document (FRD); a.k.a. Functional Requirement Specification (FRS)Technical Design Document (TDD); a.k.a. Technical Requirements Document (TRD)System Requirement Specification (SRS); a.k.a. System Requirement Document (SRD)Requirement Traceability Matrix (RTM)Process flow diagramsUser Stories and acceptance criteriaUse CasesTest CasesMy approach to fulfilling my role as a Business Analyst is to serve as a liaison between the business, IT, and the developer teams. It is imperative that I provide that liaison support to all those impacted by the changes that are planned, coded, and implemented. The BA is a SME who inherits the responsibility of ensuring everyone is kept informed and up to date on the status of the project(s) where we have partnered. It is the BAs responsibility to become the subject matter expert and to help the project stakeholders understand the changes that are to be implemented.I look forward to being selected as the resource your business and teams are looking for, brought in to help you move forward with your planned enhancements and business process changes. |
