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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address W 16th Court Apt BRiveira Beach, FL Street Address
Objective: Customer Service Position Utility DepartmentApplicants outstanding record of customer satisfaction reflects 11+ years of customer service provided in both municipal and private corporate marina settings. Her wide-range of customer service involvement spans from front office yacht slip reservations, answering incoming calls, billing and reconciliation of daily revenues, handling individual issues, utility demands, fuel service, electric, and wi-fi installation and marine engine service scheduling.WORK EXPERIENCEFriedman, Feldmesser & Karpeles, CPA, LLC - 641 University Blvd Jupiter, FL 33458Administrative Clerk, April 2024 - PresentFull-service tax and accounting firm support staff position demands accurate attention to documents, and prompt routing as may be directed by managers. Service duties and responsibilities include answering incoming calls and assisting callers, providing correct information, data entry sorting and filing documents, coordinating a schedule of appointments for clients, transmission and receipt of faxes, converting Word documents to PDFs, creating records, checking and sending mail and email.The rewarding challenge has been to provide courteous, efficient customer service while completing both unusual and routine clerical functions against many service deadlines.Town of Lake Park - Lake Park Harbor MarinaDock Attendant, Jan 2018 - Jan 2024Interacted daily with Marina visitors and customers, answering questions, assisting as to procedures and safety information. Collecting and reconciling dockage and boat ramp fees. Operating the Marina Dock Master software program for vessel reservations, point of sale transactions, billing, contracts, arrivals, departures, and daily reconciliation of revenues. Issuing docking and parking permits, as approved by the Director or Dockmaster, for use of the boat ramp.Computer: Dockmaster software, P.O.S software, Payware (Passport Parking App) software, Worldpay and Microsoft Outlook (software emails) and Pneumcator TMS 3000 (fuel reading.)CAR CARE OF JUPITERManage Office - Oct 2015Administrative, clerical, and secretarial responsibilities at 5-star auto repair shop highly-rated for its auto expertise and its excellent customer service. Heavy telephone call activity requiring courtesy, diplomacy, as well as working knowledge of engine complexity (and the likely time for the repair), in scheduling appointments after balancing and resolving competing demands by multiple clients and mechanics.CANNONSPORT MARINAAny Title? July 2010 June 2015 184 Lake Dr Lake Shore FL 33404Daily duties include providing customer service to residents and marina personnel, working with scribble system, use of computerized P.O.S Quick books, windows operating system.More detail available?EDUCATION AND TRAININGBerkley School District14501 Talbot StreetOak Park, MichiganHigh School DiplomaAdditional Specialized TrainingIntermediate Marina Management Course CertificateNovember 2019: ?August 2020:?PASS Training & amp; Compliance |
