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Candidate's Name
Entry level Information Technology SpecialistEDUCATIONAmerican Intercontinental University, Schaumburg, Il  Information Systems TechnologyAA Bachelors PendingNovermber Street Address  - PresentMicrosoft Office, Windows, Excel and Outlook, Python, Java. Team leadership, databases, mobile technology, network hardware installation and management, security permissions and cyber crime. BIOS upgrades, effective communication, comptia+, installation of hardware and software with auditing of internal network from connection.EXPERIENCESpeedway, North Chicago, Il  CSRJune 2022 - PRESENTFace to face customer interactions, customer retention, problem resolution, daily store maintenance, cash handling, daily store transactions- money orders, fuel transactions and Speedy rewards loyalty programThorntons, Waukegan, Il  CSRJune 2021 -June 2022Shift lead, responsible for all shifts inventory control, category counts, overall safety and customer service. Provided coaching and led team throughout the shifts, from prioritizing tasks and supporting other team members. Cash handling, daily store maintenance, proper store procedures from money orders to daily lottery counts. Made updates to other employees of internal and external communications.WW Grainger, Lincolnshire, Il  CSRMay 2013 - June 2016High inbound calls, assisted will call order management, provided delivery statuses, order entry, accurate description of additions or updates made to order. Provided product specifications on available items, or troubleshooted requested items needed. Warm transfers applied credits and pricing discrepancies when needed.2801 W. Gradnville apt. 126Waukegan, Il 60085PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSActive directory ManagementTroubleshooting network controls, and capabilitiesNetwork access capabilities and requirements.Provide guidance of accessing network software and utilizing internal network softwarePython, Linux and Mac OsAWARDSGraduate of 3.4 GPALANGUAGESEnglish