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Title Customer Service Business Analytics
Target Location US-GA-Buford
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Candidate's Name
Hoschton, Georgia Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHighly-motivated electrical expert with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Statistical AnalysisSEO MarketingDigital & Affiliate MarketingSales ManagementBusiness AnalyticsTeam ManagementOrganizational SkillsSupervision & Leadership01/2002 to 01/2013CON EDISON - CONSOLIDATED OF NEW YORKOverhead LinemanExperience in schematics, wiring diagrams, as well as electrical and building codes Troubleshoot power outages and problems with electrical lines and wires Attending to 24 hour emergency electrical call-outs and perform repairs in an efficient and timely manner Report progress, complications, concerns, and delays Constructed, installed, maintained, and repaired all overhead electrical line systems and transformers of all voltagesProvided On-Call Emergency Operations for Restoration of Manhattan South, Bronx, and Westchester County gridsOrganized crews for specific jobs, while in direct contact with multiple external city and state Emergency AgenciesExcellent customer service and troubleshooting01/1998 to 01/2002CITIBANKMelville, New YorkTest Center SupervisorSupervised a small team of Indemnity Credit Card Specialists, and ensure the quality of tasks, and performance goals are metResolved conflicts by settling disputes with consumers Enhanced morale for team and targeted goals & individuals quotas Served as a backup to the Senior Supervisor, escalate problems and recommend revisions to procedures as neededResolved issues by identifying and selecting solutions, and analyzed information to provide evaluative judgementAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 05/1990 to 09/1995UNITED STATES ARMED FORCES, DESERT STORM, NCOActive Duty Crew Chief Mechanic UH1Provided a safe Air Zone as a Crew Chief for The 56th Aviation Co. during Operation Desert Storm. Honorably served during The Iraq War, Operation Provide Comfort, Haiti, and other campaigns while detached with the 70th Trans. Battalion, Mannheim, Germany. Coordinated and managed daily briefings with senior military leadership on status of communication infrastructure and open trouble tickets/work orders. Removed and installed aircraft subsystem assemblies including engines, rotors, gearboxes, transmissions, mechanical flight controls and their components.Operated specialized rescue tools and perform rescues, emergency medical care, and cardiopulmonary SUMMARYSKILLSEXPERIENCEresuscitation (CPR).Collected, seized, and preserved evidence according to federal and DOD guidelines and regulations. Provided leadership and remove constraints to enable the team to work efficiently and in accordance with FAA regulations and company procedures during war time. Guarded hostile air space, patrolled and monitored premises to prevent theft, violence, or infractions of Operation Desert Storm.Reported observations and findings to superior Warrant Officer on a daily basis. CONTINUING EDUCATION: BUSINESS ADMINISTRATION 01/1995 Pasco Hernando Community College, New Port Richey, FL BUSINESS ADMINISTRATION 01/1994University of Maryland - Baltimore County, College Park, MD, Germany Skills: CDL Class A Unrestricted License for NYS Endorsements :, E,P,C NYC TLC Driver's License via Buses, Taxis and Limousines OSHA Qualified. American Red Cross (CPR) Certified for adult and infant. Overhead Crane Qualified, 50,000lb Forklift Qualified, Crane Operator Qualified, Overhead Truck and Boom Truck Qualified. Federal TWIC Card Federally Certified for water way securities. Highly Responsible Excellent Follow-Up Lorie Boyd - New York State Department of Education (516) 984-5391 EMAIL AVAILABLE EDUCATION AND TRAININGCERTIFICATIONS & SKILLSREFERENCES

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