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Click here or scroll down to respond to this candidateContactPHONE NUMBER AVAILABLE (Mobile)EMAIL AVAILABLELINKEDIN LINK AVAILABLEjdesouzaadams (LinkedIn)Top SkillsCustomer ServiceMicrosoft OfficeAccounts ReceivableLanguagesPortuguese (Native or Bilingual)English (Native or Bilingual)Spanish (Native or Bilingual)CertificationsChinese Massage TherapyCertificationThe Leaders Guide to Mindfulness(getAbstract Summary)Dental Assistant - Radiography,Coronal Polishing (Certification)Juliane AdamsReal Estate Personal Assistant & Transaction Coordinator at Real Estate Partners, Chattanooga LLCChattanooga, Tennessee, United StatesSummaryExperienced Office Coordinator with a demonstrated history of working in Higher Education, Real Estate Indistry and Account Management. Skilled in Microsoft Word, Excel, Fluent in Portuguese, Spanish and English, Software Documentation, customer service specialist and Social Media Marketing. Strong administrative professional with great interpersonal skills.ExperienceTennessee Real Estate Education SystemsReal Estate Student and HomemakerSeptember 2021 - Present (2 years 3 months)Chattanooga, Tennessee, United StatesCurrently a full-time homemaker working and being a stay at home mom, in the process of completing my Real Estate Pre-License in order to obtain my Real Estate License.Stay-at-home MomHome Care ProviderMarch 2019 - Present (4 years 9 months)Chattanooga, Tennessee, United StatesCurrently a full-time stay at home mom.Real Estate Partners, Chattanooga LLCReal Estate Personal Assistant & Transaction Coordinator December 2021 - January 2023 (1 year 2 months)Chattanooga, Tennessee, United StatesReal Estate Personal Assistant & Transaction Coordinator for Whitney Harvey, Realtor - Real Estate Partners, Chattanooga LLC.Im beyond Excited for the opportunity to work alongside such a trusted friend, colleague and advisor like Whitney Harvey, in the world of Real Estate. Having worked together in this industry in the past has allowed us to build a trusting Page 1 of 7friendship and partnership, and Im blessed to have the opportunity to learn from the best.I currently assist Whitney in the day to day real estate operations, from transaction coordinating, to assisting with our Sellers & Buyers with anything they many need or for realtor Whitney Harvey in the East Office of Real Estate Partners Chattanooga.I am also pursing my affiliate broker education & licensing. Each day I look forward to the many lives we have and will impact with the many houses that we have helped our clients turn into homes. With Whitneys knowledge, guidance and Partnership, I am really looking forward to the future of this business.My Real Estate MOTTO - You cant buy HAPPINESS, but you can buy REAL ESTATE and thats kind of the same thingStrayer UniversityCampus CoordinatorFebruary 2020 - October 2020 (9 months)Chattanooga, TN, United StatesBerkshire Hathaway HomeServices Realty CenterOffice CoordinatorAugust 2016 - April 2018 (1 year 9 months)Hixson, TennesseeAssemblers IncorporatedService Call Coordinator & In-Homes Operations Customer Service RepresentativeAugust 2015 - August 2016 (1 year 1 month)Chattanooga, TennesseeActed as primary contact for Vendors for fitness equipment/products that are under parts & laborwarranty. Answered calls from customers and vendors, place orders for customers and vendors, collect payment for services, assigned jobs to local technicians to service the fitness equipment/products once orders are placed and/or parts are sent from Vendors. Tracked parts sent to customers from Vendors to customers and scheduled technicians to complete the work orders. Followed up on scheduled jobs with technicians and customers to confirm Page 2 of 7that the services were done properly and to their liking. Contact different manufacturers if parts need to be ordered for a customer. Chattanooga College: Information Systems and Corporate Training Division6 years 6 monthsStudent Accounts ManagerJanuary 2013 - June 2015 (2 years 6 months)Chattanooga, Tennessee Area1. Supervise the processing of cash receipts and student refunds. 2. Maintain compliance with federal cash management regulations. 3. Supervise the timely and accurate posting of cash receipts and other applicable items. Provide oversight for general ledger reconciliation. 4. Provide various reports and analyses in accordance with generally accepted accounting practices.5. Oversee the tuition payment plans, implement collection policies, interact with outside collection agencies, and project cash inflow from the collection of receivables.6. Prepare, review, and analyze accounts receivable reports and forecast projected cash flow.7. Periodically review accounting and internal controls to determine that they are operating effectively.8. Interact with internal and external auditors and participate in auditing projects.9. Participate in the on-going review of software issues and work to identify and implement solutions.10. Prioritize and manage multiple tasks concurrently. 11. Coordinate, supervise and review the work of staff members. 12. Respond to incoming correspondence and review appeals for refunds. Page 3 of 713. Participate in training and instruct staff members on an on-going basis. 14. Ensure the provision of excellent customer service to students, parents, faculty and staff.15. Perform other duties related to student Financial Aid packaging efforts as assigned.Financial Aid AdministratorJune 2010 - January 2013 (2 years 8 months)1. Advise prospective students of all tuition funding sources available to students attending the college and provide each prospective student a tentative financial aid award letter.2. Assist students with questions regarding the completion of the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note for the Federal Stafford, Federal Subsidized & Unsubsidized and Federal PLUS loans, Federal SEOG, and Federal Perkins applications utilizing all required Federal and College forms.3. Check NSLDS for status of prospective student loans. 4. Conduct entrance interviews and testing and exit interviews and testing as required by Title IV regulation.5. Accurately and timely prepare forms and perform clerical functions as required for the utilization of the CLASS financial aid needs analysis and packaging system.6. Perform clerical functions for the utilization of the CLASS default prevention system.7. Utilize the CLASS software for processing, tracking, and receipt of Federal Institutional Student Aid Reports (ISIRS).8. Prepare student promissory notes and ensure that promissory notes are properly completed and signed, with required documentation. Page 4 of 79. Maintain any required employment certifications with applicable state agencies.10. Know and comply with all applicable College policies/procedures per the Institute policy and procedure manual.11. Know and comply with all applicable Federal regulations/procedures per the annual Federal Handbook.12. Perform other duties related to student financial aid packaging efforts as assigned.Executive Administrative AssistantJanuary 2009 - June 2010 (1 year 6 months)Chattanooga, Tennessee1. Provide administrative support to ensure that municipal operations are maintained in aeffective, up to date and accurate mannerMain Activities:-Type correspondence, reports and other documents-Maintain office files-Open and distribute the mail-Take minutes at meetings-Distribute minutes-Coordinate repairs to office equipment & supplies 2. Provide support to Council to ensure that Council is provided with the resources to makeeffective decisionsMain Activities:-Maintain confidential records and files-Maintain records of decisions-Arrange for payment of honorariums-Research and assist with the preparation of motions, policies and procedures-Review and edit reports to the Board-Prepare correspondence for Board members-Prepare documents and reports on the computer-Schedule Board meetingsPage 5 of 7-Prepare agendas for Board meetingAdministrative Assistant-Prepare packages for Board meetings-Attend board meetings-Record minutes and submit minutes for approval-Maintained all admissions documents for new student applicants to compliance.-Reviewed, processed and completed files of new student applicants.-Tracked new student transcript requests for evaluation.-Communicated between departments (Admissions, Financial Aid & Academics) to ensure that all student files were completed and approved for prover enrollment.3. Provide receptionist servicesMain Activities:-Greet and assist visitors-Answer phones-Direct calls and respond to inquiries4. Perform other related duties as requiredSkills Learned:-Reporting Skills-Administrative Writing Skills- Microsoft Office Skills-Managing Processes-Organization-Analyzing Information-Professionalism- Problem Solving-Supply Management-Inventory Control-Verbal CommunicationCracker BarrelServer Trainer & Hostess TrainerMay 2003 - March 2009 (5 years 11 months)Started out as a server & hostess then moved up to server & hostess trainer. Translated for new Spanish hires and employees. Duties included training Page 6 of 7new hires, waiting on tables, product knowledge, and customer service specialist.EducationTennessee Real Estate Education Systems, IncReal Estate Licensure, Real Estate (2021 - January 2022) Colorado Technical UniversityAssociate of Science (AS), General Studies (2012 - 2013) Chattanooga College Medical Dental and Technical Careers Diploma/Certificate, Dental Assisting/Assistant (2009 - 2011) Southern Adventist UniversityBachelor of Education (BEd), Health and Physical Education/ Fitness (2006 - 2008)Page 7 of 7 |
