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OBJECTIVEI have an associate degree in business administration26 years total experience in retail and management position. 9 year's in call center experience. Willing to work 50 hours a week. Love retail and human resource. Able to learn very quickly with hands on experience.WORK EXPERIENCECustomer Service SupervisorNovember 2015 - presentToys R Us Roanoke, VirginiaTake car of front end of store. Handle any concerns of customers. Schedule breaks. Train new hires. Answer phones. Discipline employees. Count drawers. Do change orders. Supply perfect customer service to our guest. You name it I do it. Our store will be closing in the end of June so I need a new job soon.26 years experience in retail, customer service, management, and call center., Retail,Asst. Mgr.February 2009 - February 2018Buchanan fountain grill Buchanan, VirginiaWait table's. Greet customers. Do payouts, deposit, open restaurant and close. Key holder.Organizational Restructuring,Rock teamJune 2012 - May 2015Belk, Inc. Roanoke, VirginiaUnload trucks. Set planograms. Do merchandising in store. Customer service. Work in makeup and jewelry department. Ring customers up.Customer Service SpecialistOctober 2000 - February 2009HSN Roanoke, VirginiaWork in a call center taking phone orders. Train new hires. Peer coach and product presentation. Exceeded department goals in talk time and sales. Handled customer complaints with respect. Loved this jobRetail Store Asst. ManagerSeptember 1999 - October 2000A&N Roanoke, VirginiaHire and train new hires. Payroll and schedules. Key holder. Unload trucks and merchandising store. Acting store manager whenever needed at another store or when store manager was on vacation. Sold name brand shoes. Nike,rebox, and new balance. Store went out of business only reason I left.Hands-on Training,Customer Service Supervisor / Store trainerMay 1995 - October 2000Hill's Dept store/ Ames Dept Store Roanoke, VirginiaCustomer service supervisor. Store trainer. Payroll and cash office. Hired,trained,and supervised employees. Made schedules covered lunches. I was over sound and video, layaway, snack bar,and cashier's. Store closed.Retail management,SKILLSAdvertisingClientsFast LearnermaintenanceMarketingOffice ManagerOnline MarketingOptimizationpayrollPremiereRetailExpertRetail MarketingRetail SalesExpertTrainingExpertCall CenterExpert