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Click here or scroll down to respond to this candidateCandidate's Name
Bryans Road, MD Street Address
Evening Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECountry of citizenship:United States of AmericaVeterans' Preference:NoContact Current Employer:Please contact me firstAVAILABILITYJob Type:PermanentWork Schedule:Full TimePart TimeShift WorkDESIRED LOCATIONSUS-DC-Washington/MetroWORK EXPERIENCEU.S. Patent and Trademark Office6/1992 - PresentHours per week: 40Professional Summary: 19 years of experience in managing, coordinating, administering Patent and Trademark Office Programs while serving as an advisor to management. Measure and evaluate program operations and productivity, conducting analysis and assessing the effectiveness and efficiency of projects and programs. Knowledge of personnel policies and procedures. Skilled in conducting instruments, assessments and inventories.Experience:U.S. Patent & Trademark Office, Office of Human Resources, Enterprise Training DivisionManagement & Program Analyst 3/04 to PresentProvided research, development or execution of training project/programs such as the Leadership Development Program for Non-Supervisors, Professional Development Series Program, and Tele-work Program for Patent Management and Merit Principles for Human Resources. Served as project leader for Individual Professional Development Plans for the entire Human Resources Staff. Served as agency liaison for Office of Personnel Management Executive Leadership and Management training programs and Leadership for Democratic Society training. Also administered and manage agency-wide Leave Abuse Seminars. Communicate with external vendors to establish training and professional development seminars for administrative and technical support staff. Researched job analysis and competencies as it applies to design and development of leadership and management programs. Served as program manager for fifteen Mid-Career and Pre-Retirement program to eligible retirees in the agency. Also facilitated and coordinated Professional Image Seminars and Financial Management Seminars for the agency. Served as program manager for agency wide Project Management training. Conducted several sessions of SharePoint training to Chief Administrative Office management.Created and designed a training registration system using Cold Fusion programming based on agency requirements and policies for U.S Patent and Trademark Office Information Technology department while following structured software development life-cycle. This system was used to assist agency employees to register for Enterprise Training Division instructor-led courses.Served as program manager for the New Supervisory Certificate Program. Managed 12 cohorts to include a virtual cohort of managers completing the program. While serving as program manager created request for proposals and communicate with external vendors and contractors to request price quotes/bids for enterprise wide training services. Built course registration in the learning management system, advertised and marketed the program. Also provided evaluation and analysis using level one and two evaluation systems. Partnered with staff from the U.S. Patent and Trademark Office Multi-Media lab to convert instructor-led supervisory training to computer base training, courses include Diversity/EEO, Staffing and Classification, Employee Development, Sexual Harassment, Employee Relations and Labor Relations. Worked with USPTO subject matter experts and the Multi-Media lab to use voiceover recording, storyboarding and scripting to design the courses. This training is now required training for the USPTO New Supervisory Certificate Program.Served as Program Manager for New Employee Orientation to over 5,000 new employees beginning their career at the U.S. Patent and Trademark Office.While serving as program manager was responsible for formulating and managing new program plans based new agency and government initiatives. Served on the HSPD-12 team to modify the existing badging system. Also served on the End-to-End Hiring Reform Initiative team to modify on-boarding processes.As program manager tracked and reported program expenditures as well as program performance and deliverables. Created several program segments and process improvements that included converting paper forms to electronic format, assisted with the creation of a new employee homepage that is housed on the internet for new hires to complete forms prior to onboarding, created a computer based presentation of the Health and Benefits presentation, assisted with establishing a welcome to the USPTO DVD production to be shown to all new employees, created a SharePoint site. Worked with business units across USPTO on a Nation-wide Workforce project to establish a remote New Employee Program to a new satellite office by partnering with the USPTO Multi-Media lab to webcast orientation using Adobe-Connect, Web-X and Tandberg products.U.S. Patent and Trademark OfficeOffice of Quality Management and Training Center for Quality Services6/1999 - 3/2004Hours per week: 40Management and Program AnalystConducted, designed and disseminated U.S. Patent and Trademark Office surveys. Analyzed data and made recommendations for improvement in the effectiveness and efficiency of agency-wide work operations. Such improvements included the reduction in the time it takes to obtain a patent. Other initiatives included process reengineering efforts of U.S. Patent and Trademark Office units as well as design, dissemination and analysis of customer satisfaction surveys for internal and external U.S. Patent and Trademark Office customers.Conducted focus sessions for internal customers as well as and external customers such as patent agents, attorneys and independent inventors to assist with developing solutions that align with the agency mission. Assessed quality initiatives performance measures through methods such as balance scorecard.Served as Project Coordinator for 25 Technology Fairs for several thousand U.S. Patent and Trademark Office Patent Examiners and personnel. Arranged several technical speakers from major corporations such as Microsoft, Intel, Qualcomm, IBM, and Honda, Toyota among many others. Provided authoritative guidance to managers, supervisors, employees and contractors on event planning.Coordinated and administered 35 U.S. Patent and Trademark Office Biotechnology/Pharmaceutical, Business Methods and Semiconductor Customer Partnership Meetings/Conferences. Composed reports, talking points for agency officials, held briefings, created newsletters, created list serves, meeting, minutes that are posted on the world-wide-web.Worked with Quality Assurance Specialists to conduct In-Process Review surveys to measure the quality of patent office actions.U.S. Patent and Trademark OfficeSearch and Information, Resources Administration-Scientific and Technical Information Center6/1996 - 6/1999Hours per week: 40Technical Information SpecialistServed as team leader in the absence of the Branch Chief in the Foreign Patent Branch. Conducted foreign patent searches through resources such as commercial databases, (Orbit, Questel, Lexes/Nexus, Derwent) and U.S. Patent and Trademark databases such as East and West. Conducted foreign and international searches by using periodicals and various types of media. Developed and maintained various databases to track the Foreign Patent literature collection as well as track the expansion of the collection. Assist with the development of the Foreign Patent Access System through the use of D-Base programming. Extensively trained employees and USPTO customers (federal employees and contractors) on the use of the Foreign Patent Access System. Maintained library peripherals to ensure they were working properly. Prepared and developed statistical reports that were used to provide management information on the status and the use of the Foreign Patent and Non-Patent literature and catalog collection.U.S. Patent and Trademark OfficePatent Cooperation Treaty, International Division6/1992 - 6/1996Hours per week: 40Legal Instrument Examiner and Legal Document ClerkConducted initial review of International Patent cases to ensure that they were prepared for patent examiners. Identified and monitor docket cases in which the International Search Report was issued by the European Patent Office. Requested reports and various legal documents from the International Bureau, the Scientific and Technical Information Center, the applicant, patent attorney or patent agent.EDUCATIONGeorge Washington UniversityWashington, D.C.Event Management Certification Program courses 2001Marymount UniversityArlington, VA USGraduate Courses 1998-1999Major: Information SystemsBowie State UniversityBowie, MD USMaster's Degree - 5/1997Major: PsychologyNorfolk State UniversityNorfolk, VA USBachelor's Degree - 5/1992Major: PsychologyJOB RELATED TRAININGRelevant TrainingCritical Human Resources Management Skills- FPMI, 2004Project Management- USDA, 2002Project Management for Multi-Media-USDA, 2001Facilitation Training and Certification- Leadership Strategies & Association for Quality and Participation, 2000-2002Project Management for Trainers- Langevin, 2006Microsoft Project 2007- Knowledgy, 2008Introduction to Lean Six Sigma- 2008Project Scope and Cost - Management Concepts 2013PMP Exam Prep and Boot Camp- Velociteach 2013Project Management Fred Pryor Seminars 2015Manage Projects, Scope and Deadlines Fred Pryor- 2015Lean Six Sigma, White Belt, Management and Strategy Institute - 2015HR Emerging Leaders Program Partnership for Public Service - 2016Software: Office 365, SPSS, SAS, Windows 2010, Windows XP, Microsoft Publisher, CAD, Microsoft Project, Visio, HTML, Dream Weaver, Print Workshop, Articulate, Captivate, SharePointHonors and AwardsRecipient of several On-The-Spot awards from the U.S. Patent and Trademark Office from 1999 to 2009Outstanding rating from U.S. Patent and Trademark Office 1997 to 2003Recipient of U.S. Department of Commerce Bronze Metal Award July 2004Exceptional Service Award 2005LANGUAGESSpanishSpoken:NoviceWritten:NoneRead:NoviceAFFILIATIONSAssociation for Talent and DevelopmentAmerican Psychological AssociationSociety for Human Resources ManagementREFERENCESUpon Request |
