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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Head Waiter, Bartender and Duty Manager with extensiveknowledge of spirits, craft beers, cocktail recipes, food and wine, and dedication to delivering first-class customer service. Possesses familiarity with POS terminals and common restaurant machinery. Expert with a proven ability to up-sell to customers. An energetic team player with highly developed multitasking skills, and the ability to engage customers one-on-one and de-escalate conflicts. Committed to building a customer base by providing a positive service experience.Self-motivated: always energetic and I do not let anything that happens in or out of my workplace affect my energy at work or others.Fast learner: always open to learn new things and able to swiftly adapt into new changes and adjustments such as menu changes.Wine knowledge: able to recommend the best wine for all menu items.Teamwork: worked efficiently with team members to ensure all tables received excellent service, providing assistance to colleagues when required.Interpersonal Communication: relayed customer needs and requirements to the kitchen staff to ensure all needs were met and allergy concerns addressed.POS Operation: taking cash and card payments, accurate order entry and reconciliation.Stress tolerance: dealing with challenging customers and a high volume workload while maintaining a professional and calm demeanor.Customer ServiceProblem SolvingImmense exposure to a fast paced and high-profile work environment.Sound knowledge of health and safety proceduresTime ManagementStock ManagementAble to perform stock takes with accuracyWilling to work long hoursPHONE NUMBER AVAILABLEHEAD WAITER//BARMAN//PROFILE SUMMARYCONTACT INFOEMAIL AVAILABLECORE SKILLSTaking care of daily food preparation and duties assigned by the superiors to meet the standard and the quality set by the Restaurant.Follow the instructions and recommendations from the superiors and complete all daily tasks.Co-ordinates daily tasks with the sous chef.Supervising Junior and Comis ChefsAble to estimate the daily production needs and checking the quality of raw and cooked food products to ensure that standards are met.Ensure that the production preparation and presentation of food are of the highest quality at all times.Ensure highest levels of guest satisfaction, quality, operating and food costs on an ongoing basis.DUTY MANAGER MARCH 2018 CURRENTEXPERIENCESHOUW HOEK HOTELBARTENDER FEB 2016 DEC 2018DUTY MANAGERHOUW HOEK HOTELPromptly served all alcoholic beverages to guestsStrictly abided by all regulations, particularly with regard to intoxicated persons and minorsAccurately balanced cash register at all timesSkillfully anticipated and addressed guests service needsConsistently adhered to quality expectations and standardsAccurately recorded orders and exceeded guests expectationsEffectively used items in stock to decrease waste and profit lossConsistently kept bar and work areas clean in compliance with bar standards and local lawsHEAD WAITER JULY 2014 JAN 2016HOUW HOEK HOTELBussed tables during busy periods to assist staff and quickly turn over tables.Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. PERSONAL DETAILSGender: MalePassport Status: ValidNationality: ZimbabweanLanguage(s): Fluent In English & ShonaCOVID 19 Vaccination Status: Fully VaccinatedAddress: Houw Hoek Hotel 95 off N2 Grabouw, 7160 Cape Town EDUCATION BACKGROUNDEnglish (Fluent)LANGUAGEOrdinary Level Certificate (Zimbabwe)Advanced level Certificate (Zimbabwe)REFERENCESHouw Hoek HotelHoward Dyres (Food and Beverage Manager)PHONE NUMBER AVAILABLEHouw Hoek HotelMercia (General Manager)PHONE NUMBER AVAILABLERemained calm and poised when dealing with difficult customers or during busy shifts.Handling complaints, and oversee the service recovery procedures.New staff training and supervisingCollaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.WAITER SEP 2012 JUNE 2014HOUW HOEK HOTELPerformed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business.Ensured tables were properly set up before seating guests and cleared promptly after meal completion.Successfully handled large parties or groups of diners simultaneously in a fast paced environment.Developed effective relationships with co-workers, management team members and customers through positive communication.Regularly checked back with guests to ensure satisfaction with their meals.Prepared and presented final bill and collected cash or credit card payments.Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.Assisted customers with resolving service-related issues.Managed customer service staff by communicating expectations and monitoring and analyzing results.Reviewed incoming emails from customers; responded promptly with accurate information.Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner.Analyzed customer feedback data to identify trends and areas of improvement in the customer service department.Monitored daily operations of the customer service department including call volume metrics and quality assurance scores.Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner.Processed payments through cash registers accurately according to restaurant policies.Supported other servers, running food and refilling beverages to meet team goals.Set up linens, dishes, and silverware to prepare tables for customers.Described ingredients and cooking methods to explain preparation of various food items.WAITER JAN 2009 OCT 2012TROUTBECK INNCUSTOMER SERVICE MANAGER JUNE 2002 DEC 2008MAHOMAD MUSSA |
