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rqrivera76@gmail.Raquel com Chicago, Rivera IL PHONE NUMBER AVAILABLEWORK HISTORYDocumentation Management Department Assistant Manager at Turner Acceptance Corp.Street Address /2004 - Current (20 years)* Efficiently assigned and monitored duties within the file department, including scanning,filing, and data entry, ensuring smooth workflow and adherence to deadlines.* Transformed the entire file department from a paper-based process to a completely 100 digitalprocess.* Facilitated strong relationships and communication with the Secretary of State to ensuretimely receipt of Titles, demonstrating excellent interpersonal and negotiation skills.File Department Supervisor at11/2004 - 01/2022 (17 years)* Demonstrated strong leadership skills by supervising and mentoring up to 3 file clerks indepartmental operations.* Prepared files for new Direct and Indirect Funding transactions, including printing dealjackets, verifying documents, scanning into the virtual archiving system, and filing bytransaction class and account number, averaging 75 transactions weekly.* Achieved a 100 compliance rate in releasing titles within an average turnaround time of 24hours, ensuring adherence to company policies and customer satisfaction.* Efficiently managed document flow to and from external storage, optimized outgoing mailprocesses, handled high call volumes, and collaborated cross- departmentally, enhancingoperational efficiency and customer satisfaction.* Maintained compliant filing systems, managed outgoing mail and postage funds, handled highcall volumes with dealers and customers, and collaborated with departments like Collectionsand Tellers to swiftly resolve issues such as charged-off accounts, repossessed cars, andtitle pickups.File Clerk at01/2004 - 11/2004 (1 year)* Organized and maintained physical documents according to established filing systems andprocedures.EDUCATIONMaria Cadillas High SchoolGraduated 1995High School DiplomaSKILLSAssistant manager, 0 yearLANGUAGESEnglish, ModerateSOCIAL NETWORKSFacebook, https://www.facebook.com/hd.white.92Twitter, https://NoneLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experience : 20 yearsI have a security clearance