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Click here or scroll down to respond to this candidateCandidate's Name
Colorado Springs, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDetail-oriented and customer-focused professional with extensive experience in hospitality and customer service roles. Seeking a challenging position where I can leverage my skills in management, customer care, and team leadership to contribute to the success of the organization. Work ExperienceStore AssociateGood2Go Stores-Colorado Springs, COMarch 2024 to Present Provided excellent customer service for customers in a retail gas station. Inventory management Product ordering Sales and upsale experience Cash handling Register knowledge Fast paced environment Inventory audit experience Management experienceNight ManagerPopeye's Restaurants-Colorado Springs, COJanuary 2023 to October 2023 Provided exceptional customer service while efficiently managing food preparation, orders, and cash transactions. Implemented marketing strategies and special promotions to drive sales and meet customer demands. Ensured compliance with food safety standards and inventory management procedures. Collaborated with team members to maintain a clean and safe working environment. Front Desk/Night AuditorWestern Rental Group-Colorado Springs, CODecember 2022 to May 2023 Managed guest check-ins and check-outs, processing payments accurately and efficiently. Conducted night audit procedures, including filing guest registrations and preparing paperwork for the next day's operations. Maintained cleanliness and sanitation standards in the lobby and guest areas. Provided attentive customer service and ensured guest satisfaction throughout their stay. Housekeeper/Front DeskMotel 6 / Studio 6-Colorado Springs, CODecember 2021 to April 2022 Completed housekeeping duties, including room cleaning, linen changes, and restocking supplies. Assisted with front desk responsibilities, such as guest check-ins and inquiries. Maintained high standards of cleanliness and hygiene to ensure guest satisfaction. Collaborated with team members to prioritize tasks and efficiently manage workload. Shift Leader/CashierRuffranos Hells Kitchen-Colorado Springs, COFebruary 2021 to November 2021 Managed cash register operations and provided assistance to customers with orders and inquiries. Supervised team members and ensured smooth restaurant operations during shifts. Resolved customer complaints promptly and effectively, maintaining a positive dining experience. Conducted inventory management and restocked items as needed. Customer Care RepresentativeLa Senza International-Colorado Springs, CONovember 2019 to August 2020 Provided excellent customer service via inbound calls, assisting guests with product inquiries and orders. Processed transactions, refunds, and credits to ensure customer satisfaction. Warmly transferred calls to appropriate departments or store managers when needed. Consistently met and exceeded performance metrics for call handling and customer satisfaction. Cashier/Customer ServiceKFC-Colorado Springs, COAugust 2019 to October 2019 Managed opening and closing operations, including cash register duties and food preparation. Greeted and assisted guests, resolved complaints, and maintained a clean dining environment. Operated cash register systems and counted out cash drawers accurately. Collaborated with team members to ensure efficient service and customer satisfaction. EducationAssociate's Degree in PsychologyColorado Christian University - Lakewood, COMay 2026Skills Retail Sales Team Leadership Customer Service Upselling Techniques Conflict Resolution Hospitality Industry Knowledge Inventory Management Food Safety Time Management Call Center Operations Marketing Strategies Communication Skills Microsoft Office Cash Handling Guest Services Problem-Solving Social media management Upselling Front desk Customer service Google Docs Shift management Hospitality Cash register Food handling Serving Restaurant experience Guest services Hotel experience Cash handling Medical records Medical terminology Adobe Acrobat Leadership Supervising experience Computer skills Organizational skills Analysis skills Databases Sales Marketing Conflict management SharePoint Product management Computer literacy Microsoft Excel Night Audit Adobe Photoshop Product Development Warehouse experience Materials handling Packaging Microsoft Word Search engines Microsoft Office Typing Inside sales Sales support Retail sales Outside sales EDI Kitchen experience Multi-line phone systems Administrative experience Communication skills Phone etiquette Customer support Mac OS iOS Order fulfillment Data collection POSCertifications and LicensesServSafeApril 2023 to April 2028Driver's LicenseJune 2009 to PresentMy current driver license expires 07.12.2026. I will then renew it. |
