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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Brook LaneFlower Mound, TX Street Address
Phone: PHONE NUMBER AVAILABLEProfessionalDriven IT Solution Specialist, skills include Windows system administration, management of Active Directory, Disaster Recovery expertise including maintaining and updating system backups and update to enterprise servers. Infrastructure skills include Network Security, enterprise network implementations and support for superior performance and scalability.Relevant SkillsDeveloped and taught classes, Active Directory and Exchange training10 years plus IT Help Desk experienceTwo years of IT Help Desk ManagementOver six years of Windows System AdminPeople skillsHighly adaptableExcellent analytical & troubleshooting skillsWindows Active Directory Administrator (up to Windows 2023)Microsoft Office 365Exchange administrationOutlook administrationProficient with Microsoft OfficeSetting up Perfmon and log evaluationWiresharkMicrosoft Certifications TrainingMCTS for Exchange Business SkypeMCSA for Windows Server Hyper-VMCSE for Windows Server TeamsMCP for Exchange SQLMCITP for Virtualization Administrator 2008 PKI and ADFSTrain the Trainer Certification CloudAzureCybersecurityWork ExperienceSemperis January 2022 to July 2023Support EngineerCreate Knowledge Base articles on issues that were resolved and the steps required to resolve the issueMonitor, identify, troubleshoot and resolve issues within Semperis Active Directory Federation Services and Forest Recovery (ADFR)Developed ADFR troubleshooting guide to help Semperis new employees assimilate fasterInstall Semperis ADFR security software on customer servers remotely and provide remote diagnosticsEstablished troubleshooting lab for replicating and testing customer issuesUtilized Wireshark, Perfmon and internally created toolsets to assist customer support troubleshootingSet up organizations and group policies in Windows AzureUtilize PowerShell 5.0 for Windows installs or upgradesLockheed Martin January 2018 - December 2021System AdministratorProvide technical support for F-35 jets in the Automatic Logistics Information System (ALIS) application with issues involving web-based and oracle applications using a Sun StationManage Solar Winds monitoring and ticketing system working with other techs to resolve issues as needed. Worked closely with all internal and business customers via IM and phonePerformed daily diagnostics and monitoring to check status of the Windows servers and troubleshoot as neededUpload Justified Tracking Distribution for use with the Preventative Maintenance Activity which provide maintenance and mandatory documentation needed for maintaining F-35 jetsCreate field surveys and distributed tracking records that are sent to sites through the US and other countriesActive Directory administration including user creation, assign permissions, group policies, reset password supporting over 100 peopleProvide Windows Server 2022 upgrades and hotfixes for Lockheed sites in Fort WorthAT&T June 2015 - December 2017System Administrator and Help DeskProvide Help Desk and technical support for Mobius application/hardware/software issues involving web-based applicationsCreate reports and slides for management utilizing Excel, Power Point and Sharepoint. Also gauged usage of software and metrics for monitoringManage and assign tickets to verify work with developers and interaction between customers and leadershipAssisted in Mobius product and service testingProvide testing, troubleshooting and installation of iPads\iPhones applicationsSystem Admin supporting Windows Active Directory including backupsDell Dec 2004-April 2006Senior Engineer and Jul 2007-Feb 2014Developed and taught Active Directory (LDAP, SYSVOL & FSMO roles) troubleshooting class for to all Dell techs. Emphasized difference between Enterprise Admin Group and Domain Admin group, Cluster, Creating users, permissions, group policies in a hands-on environment using Windows 2008 and Cluster 2008Mentored Dell techs to develop a positive relationship with customers. Coach techs by monitoring phone calls and providing examples and finding ways to receive 100% satisfaction from our customersSupport all Exchange versions up to Exchange 2013 through providing ownership and hands-on technical supportProvide solutions for Windows 2008 and Windows 2008, R2, Server 2012, SBS 2003, SBS 2008, Active Directory and SBS 2011, Hyper-V, Cluster 2003 and 2008Set up Active Directory lab environments to reproduce issues by examining memory dumps utilizing WindbgPerformed on-call duties working with Technical Account ManagersTraining Exchange 2007 and 2010, Windows 2008, Hyper-V, SBS 2008 and 2011, Cluster 2008, Lync Server 2010, Server 2012 and Credant Data Protection Encryption Software and SkypeTaught several classes on Exchange Server infrastructure including tools used for troubleshootingGreyhound Sept 2006-July-2007System and Email AdministratorManaged system migration from Novell to Windows 2003Utilized Quest migration toolAssigned users to Active Directory along with permissions, password resets, group polices, OU creations, created Exchange email accounts for departments throughout GreyhoundMicrosoft Oct 1996-June 2004Exchange Support EngineerSupported Microsoft Premier customers with Exchange server issues including replication, recipient polices, failed installs, Exchange email backups and recoveriesDeveloped disaster recovery plans for Exchange and tested in a lab environmentAssisted United Airlines in recovering a 10 gig email server for multiple departmentsAssisted the US House of Representatives with a critical email loss recoveryMentor and train new Exchange support engineers regarding tools such as eseutil that can be used in troubleshooting and resolving email issuesWrote Knowledge Base articles for break/fix issues regarding ExchangeUtilized Active Directory DCDiag, perfmon, event logs and other troubleshooting toolsCurrently preparing for Azure certificationCurrently taking classes for Cybersecurity certificationRegistered Notary PublicReferences:Stanley CollinsPhone: PHONE NUMBER AVAILABLEWorked directly with him at AT&TEMAIL AVAILABLEDella HargreavesPhone: PHONE NUMBER AVAILABLEWorked directly with her at AT&TEMAIL AVAILABLEMark LaymanPHONE NUMBER AVAILABLEWorked at Lockheed MartinEMAIL AVAILABLEMember of LinkedInhttps://LINKEDIN LINK AVAILABLE |
