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Click here or scroll down to respond to this candidateHIGH-IMPACT BANKING OPERATIONS LEADERSHIP: Corporate Banking / Financial Services/AML / Excellent lending and analytical skills . Able to identify risk identification and mitigation, asset valuations and recovery strategies Never satisfied with the status quo and relentlessly dedicated to exceeding customer expectations. Tenacious and respected for bringing 150% effort to every task. Lead-by-example manager with an open-door policy, infectious positive attitude, and extensive success in building, mentoring, and steering top-performing teams. Multilingual in English, Spanish, Portuguese. Career highlights include: Quickly grew de novo branch to #1 in 18-branch region. Surpassed goal by 170% while realizing $155M in revenue. Increased deposits from $0 to $500M in 1 year. Acquired 3,700+ consumer and 1,200+ small business households. Maintained 4.98/5.00 customer satisfaction scores. Drove $600M+ revenue growth and $400M+ deposit growth. Upheld 99%+ compliance rating during internal audits. Received 99.8/100 federal audit score, the highest in the region. CAREER COMPETENCIESCommercial Banking Financial Products Client Satisfaction Business Innovation Best Practices Operational Excellence Financial Analysis Expedient Problem Resolution Continuous Improvement Talent Development Cash Flow Optimization Cross-Selling & Upselling Diversity & Inclusion (D&I) Public Speaking Presentation Delivery Client Management New Business Development Forensic Accounting Corporate Finance Institutional Auditing Retail Banking Technology Solutions Prospecting & Information Gathering Customer Acquisition Information Research Banking Regulations Employee Engagement Bank of America, Charlotte, NCOfficer, Financial Center Manager, Street Address /2022-06/2023 Actively managed expenses and budgets in alignment with objectives, making sound financial decisions. Ensured proper risk discipline, controls and culture are in place to identify, escalate and debate issues. Communicate enterprise decisions, purpose, and results, and connect to team strategy, priorities, and contributions Assess talent and build bench strength for roles across the organization. Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating teamwork. Modeled an inclusive environment for employees and clients, aligned to company D&I goals. Demonstrated deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making and continuous improvement. contributions. Responsible for fostering a team environment, instilling an effective client-centric and risk culture in the center, and demonstrating that we are here collectively to help customers achieve their financial goals Developed talent, including proactive sourcing of candidates Managed client traffic, engaging and appropriately routing clients and fostering client retention.Managed business results through formalized management routines and coaching Fifth Third Bank, Charlotte, NCAVP Financial Center Manager, 10/2020 to 10/2021Led, trained, coached, and motivated 7 personal bankers and a lead teller to exceed all service and sales goals. Maintained the highest levels branch safety/security, risk management, regulatory compliance, and customer service excellence. Optimized resources, daily operations, employee engagement, and the customer experience (CX) in every interaction. Aggressively grew business, acquiring and retaining clients by effectively promoting the full suite of consumer and business banking products, programs, and services. Originated and closed mortgages while selling loans, refinancing options, and home equity lines of credit. Grew de novo branch to be #1 in Charlotte Region out of 18 branches, bringing this new location to rank #3 districtwide in just 1 year. S TEPHANIEA LMONTEHuntersville, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLE P ROFESSIONAL E XPERIENCE Spearheaded direct mail campaign with 45% conversion rate after using REALTOR.com to find 1,500 new local residents. Created innovative business plan and marketing strategy. Realized 70% in-person sign-up success while holding special events and programs. Visited local businesses, organizations, and airport to evangelize products and open accounts. Boosted staff performance by holding daily team motivational meetings and awarding cash incentives. Mentored private banker tobecome an associate manager. Inspired ethical behavior and accountability. Generated 30% of business through partnership with Business Network International (BNI) to build relationships and share referrals.Exceeded all key performance indicator (KPI) targets. inSurpassed goal by 170% while realizing $155M revenue. Acquired 3,700+ consumer households, surpassing goal of 2,500. Increased deposits from $0 to $500M by February 2021. Brought small business households 0 to 1,200, beating goal by 120%. Closed 30+ home lending applications for $9.5M. Upheld 4.98/5.00 customer satisfaction (CSAT) scores. Produced $8M in SBA Loans with 55+ applications. Maintained 99%+ compliance rating during internal audits. United Rentals, Charlotte, NCCredit Analyst (Temp Contract Job),01/2022 to 05/2022 A highly motivated and detail orientated Senior Credit Analyst/Collections with an SBA focus, with a track record of providing high quality, technical presentations for credit actions involving loan requests, renewals & modifications, annual reviews (USDA & SBA), risk rating assessments and charge-off/reserve determinations. Conducted due diligence on new CORE clients as part of the branch escalation program. Performed credit reviews for incoming clients utilizing credit resources including credit reports, public record reports and additional resources. Established, managed and maintained positive and professional relationships with internal and external clients and business partners. Researched and resolved product and service issues from the field and clients. Developed enhancements to existing and new processes and made recommendations to management. Gathered and reviewed financial data about loan applicants, including their payment habits and history, earnings and savings, and spending patterns. Prepares credit analysis and seeks approval for all transactions, including loans, derivatives, and other trading exposures Make timely recommendations regarding changes in credit classification and risk rating. Develop and implement remedial action plans.Valley Bank NA, Moonachie, NJAssistant Operations Manager, 05/2019 to 10/2020Oversaw ordering, shipping, and internal distribution of currency. Processed transactions, maintained balanced cash box, and acted as Vault Teller. Used teller scanning equipment and cash recycling/dispensing machines. Held approval authority for large transactions and critical reports. Ensured timely Anti Money Laundering (AML) reporting. Facilitated Community Reinvestment Act (CRA) initiatives and programs. Directed 12 universal bankers and a multimillion-dollar P&L. S TEPHANIEA LMONTEPage 2 of 2 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Minimized operating losses and mitigated financial risks while elevating branch performance standards. Drove $600M+ in branch business revenue growth, generating $400M+ in deposit growth. Originated $430M+ in conventional,jumbo, home equity, commercial, and SBA loans. Achieved all goals, even during COVID-19 crisis. Always achieved 95%+ secret shopper scores by maintaining the highest levels of customer service and satisfaction. Differentiatedand promoted branch identity as a customer-focused bank. Improved product sales and branch success through community outreach. Joined Rotary Club, Habitat for Humanity, and Chamber of Commerce to promote services and goodwill. Held identity theft seminars and shredding parties, and taught kids about banking. Valley Bank NA Achievements Continued: Maximized sales opportunities through effective prospect/client engagement; leveraged comprehensive knowledge of all bankproducts and services. Cultivated welcoming atmosphere and resolved escalated issues with groundbreaking solutions. Boosted staff performance through increased employee engagement and one-on-one coaching. Implemented Zelle and animproved training program for bankers. Received 99.8/100 federal audit score, earning the highest score in the region. Wells Fargo Bank, Monsey, NYActing Service Manager / Personal Banker, 07/2018 to 05/2019 Outperformed objectives by creating and deploying a game-changing operational roadmap. Capitalized on new opportunities to drive growth, increase profitability, boost production efficiency, and improve portfolio credit quality. Focused on building lifelong relationships with consumers and small business customers while helping them meet their financial needs. Resolved complex customer issues. Prevented loss by proactively identifying and responding to potential fraud accounts. Provided extensive analysis and reporting. Managed 4 employees. Frequently requested by clients; recognized for demonstrating empathy and active listening. Introduced customers to helpful specialists, leveraging strong relationships with business partners. Capital One Bank, Monsey, Nanuet, and Suffern, NY and Fair Lawn, NJ Relationship Banker and Branch Designee, 09/2013 to 12/2015 and 02/2017 to 07/2018 Consistently surpassed monthly, quarterly, and annual goals while selling bank products. Delivered unrivaled customer service and quickly resolved complaints. Cultivated strong relationships/partnerships with diverse customer and employees worldwide. Engaged customers and opened new accounts. Provided operational support to bank tellers and assisted in loan processing. Supervised staff in absence of manager. Won many prestigious awards, including Changing Banking for Good Award (ranked among top 10 bankers nationwide) and Rocking Women Award for Region III. Recognized as first banker to hit tier 4 regionwide and won Whats in your Wallet Overachiever Award. Sterling Bank (Formerly Provident Bank), Haverstraw, NY Sales Associate III, 07/2010 to 09/2013Devised effective sales strategies for all product/services, such as consumer lending, current account transactions, unsecured loans, overdrafts, credit cards, and personal loans. Provided daily operational support, completed administrative assignments, and utilized Salesforce customer relationship management (CRM) system. Prepared underwriting correspondence/documentation learned all lending and loan-closing processes. Served as a notary public. Spearheaded CRA and community outreach initiatives. Ernst & Young, New York, NYStrategy and Operations, Associate, 07/2009 to 07/2010 Recognized as top seller in the region for cultivating lasting and lucrative customer relationships. S TEPHANIEA LMONTEPage 2 of 2 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Worked with all OSE team members, in the Americas and globally, to define and build the analytical processes that will drive the strategy function for EY Leaded and conducted analytics across a wide range of strategic issues and research types, including market analysis, competitive analysis, internal financial analysis, financial modeling, and scenario planning Coordinated with global counterparts to share analysis, align methodologies, and develop a consolidated set of data and information to support firm-wide strategic planning Drove all analyses independently as needed, including the development of implications and recommendations Emphasized on building tools and sustainable analytical business processes that can support leadership and business unit needs on an ongoing basis Interfaced extensively with leaders across finance, talent, markets, and business units to drive consistent adoption of OSE analyses and methodologies, and integrate analytics into business processes outside the OSE Past success as an Executive Administrative Assistant to the CEO and CFO at Rockland Employees Federal Credit Union (12/2008 to 06/2010) providing tax accounting, and general ledger (GL) reconciliation, and as Loss Mitigation Manager at M&T Bank Master of Science in Finance and Forensic Accounting (Deans List), Purdue Global University, Indianapolis, IN, Expected 05/2024 Bachelor of Science in Business Administration and Finance (Summa Cum Laude / Deans List), Dominican College, Orangeburg, NY, 05/2019CERTIFICATIONS: Mortgage Loan Originator NMLS #539938 CPR / First Aid Certification New York State and New Jersey Public Notary Microsoft Suite Certification Professional Development Courses: Diversity, Leadership and Team Building, Communication and Corporate Culture, Conflict Management and Negotiation, Salesforce, Salesforce Certification, Building Better Relationships: New Techniques for Results-Oriented Communication Business Network International (BNI), 05/2014 to 09/2017 Rotary Club, 05/2019 to 04/2020 Junior Achievement, 2017 to Present Meals on Wheels, 2018 to Present Habitat for Humanity, 08/2018 to Present Soup Kitchen, 2020 to Present MS Office Suite (Word, Excel, PowerPoint, Access, Outlook, Publisher, and SharePoint), Salesforce, QuickBooks, Sage ACT, Cloud Computing, JAVA, WebEx, Windows, Mac OS X, SALE DUCATION & C REDENTIALSO RGANIZATIONS & C O MMUNITYT ECHNICAL S KILLS |
