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Click here or scroll down to respond to this candidateCandidate's Name
Souix Falls, SD Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYCommitted and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail- oriented nature.Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast- paced settings.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.ACCOMPLISHMENTS General manager of the year three times with cheese and Garcia's Mexican restaurant highest quality service cleanliness scores with Old country buffet 3 years running was on the board of directors for the late chamber of commerce president of the Lions clubSKILLS Cash Counting MachineOperationsStaff TrainingCredit and Cash TransactionsIssue ResolutionProduct KnowledgeMoney HandlingGuest InquiriesVerbal and Written CommunicationLiquor Law ComplianceStocking and ReplenishingTill CountingRefunds and ExchangesOrder TakingCoaching and MentoringSales ExpertiseTime Management SkillsCash Drawer ManagementPOS Systems OperationsRecords MaintenanceTraining and DevelopmentCustomer RelationsConflict ResolutionCurrency CountingExpense TrackingInventory ManagementRefund HandlingHospitality and AccommodationRegulatory ComplianceScanner OperationCustomer Service ExcellenceSweeping and MoppingCoin and Currency CountingCooperative AttitudeBagging and PackagingCustomer AssistanceService MindedAccount InvoicingCustomer SeatingPayment CollectionWORK HISTORY CASHIIER 01/2017 to 01/2022Tony's Super Value Karlstad MinnesotaEnhanced customer satisfaction by providing efficient and accurate cash transactions.Streamlined checkout process for increased efficiency and reduced waiting times.Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.Handled multiple payment methods securely, minimizing discrepancies and potential losses.Resolved customer complaints professionally, leading to improved customer relations and loyalty.BEVERAGE AND HOSPITALITY MANAGER 01/2015 to 01/2017 Red Lobster Restaurant Golden, COImproved customer satisfaction by implementing innovative beverage programs and menu offerings.Managed a team of bartenders and servers, resulting in consistently high- quality service for guests.Developed and executed successful marketing initiatives to drive increased foot traffic and revenue.Implemented inventory control systems, reducing waste and lowering overall beverage costs.Streamlined service procedures, enhancing staff efficiency and improving guest experience.Conducted regular staff training sessions on product knowledge, upselling techniques, and customer service best practices.Maintained strict compliance with local alcohol regulations and company policies to minimize liability risks.Analyzed sales data to identify trends and adjust inventory levels accordingly, optimizing profitability without compromising quality.Built strong relationships with vendors, improving communication channels and fostering a positive working environment for mutual success.Created an engaging atmosphere through thoughtful ambiance design elements like lighting schemes and music playlists tailored to suit various demographics during different dayparts.Increased employee retention rates by fostering a supportive work culture that emphasized teamwork, collaboration, professional development opportunities, recognition of achievements, open communication channels between management personnel at all organizational levels.Established clear performance expectations for staff members based on their individual job roles responsibilities while providing constructive feedback improvement areas during regular performance evaluations meetings discussions regarding personal career goals aspirations within hospitality industry field sector domain sphere realm province discipline area occupation vocation trade employment line territory bailiwick arena mtier profession.Enhanced the overall guest experience by closely monitoring service quality, addressing concerns promptly and effectively, and soliciting feedback from guests to continuously improve operations.Proactively addressed potential issues regarding staffing levels, equipment maintenance, or supply shortages by developing contingency plans to minimize disruptions to business operations.Resolved customer complaints involving food or beverage quality and service.Purchased beverage stock and handled all inventory needs.Maintained highest standards for beverage quality and service.Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.Managed all day-to-day operations within budgeted guidelines.Developed ongoing training initiative to improve beverage knowledge of serving employees.GENERAL LABORER 01/2011 to 01/2015Old Country Buffett Fort Collins CoImproved worksite safety by consistently adhering to established protocols and regulations.Completed tasks efficiently for timely project completion within set deadlines.Increased productivity with effective communication and collaboration among team members.Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.Boosted restaurant revenue by implementing innovative marketing strategies and promotions.Enhanced customer satisfaction through consistent delivery of high-quality food and service.Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.Ensured compliance with all health department regulations as well as company policies and procedures.Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.Carefully interviewed, selected, trained, and supervised staff.Set clear expectations and created positive working environment for employees.Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.Delivered in-depth training to workers in food preparation and customer- facing roles to promote strong team performance.Correctly calculated inventory and ordered appropriate supplies.Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.Purchased adequate quantities of food, beverages, equipment, and supplies.Maintained safe working and guest environment to reduce risk of injury and accidents.Maintained facility and grounds to present positive image.Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.Built and leveraged community relationships to drive business and maximize catering programs.Orchestrated positive customer experiences by overseeing every area of Type operations.Led and directed team members on effective methods, operations, and procedures.Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.Motivated staff to perform at peak efficiency and quality.Managed staff schedules and maintained adequate coverage for all shifts.Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.EDUCATION Associate Of Business Administration Business Management 06/1978 University of Minnesota - Crookston, Crookston, MN High School Diploma General Studies 05/1976Tri-County Secondary, Karlstad, MN. |
