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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service and MoreDallas, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeek employment opportunities with a progressive organization that offers challenge and growth potential where I can utilize my skills and abilities, as well as, broaden my knowledge Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeAdecco - Dallas-Fort Worth, TXSeptember 2023 to December 2023 Handle customer inquiries through incoming calls and emails Manage and resolve customer complaints through problem identification and escalation of priority issues Provide customers with product and service information Process orders, forms and applicationsAdjuster AssistantCMS MANAGEMENT - Richardson, TXJuly 2023 to September 2023Responsibilities included contacting customers and setting appointments for Outside adjuster to visit and conduct inspections of property. Duties also included sending agenda to the Adjuster for daily schedules or any schedule changes.Resolution SpecialistSam's Club - Dallas, TXJanuary 2023 to February 2023Job duties and responsibilities include answering phone inquiries, directing calls to the appropriate specialist if you cannot resolve the issue, and researching different solutions. Provided customer service to existing clients or users of a product or service. As Resolution specialist had to resolve issues that the customer was having and report persistent problems to their manager or the appropriate department. Title Procurement ProcessorCopart, Inc - Dallas, TXSeptember 2020 to November 2022Responsibilities included Opening /scanning mail received Sending Total Loss Packets to customers Initial Lien Holder calls Follow up calls to owners to inform them of packet being sent to them Revision of packets being to sent to owners Launch the OK To Pay the owner /insured to the insurance company after final review of file for complianceCustomer Service RepresentativeTEKsystems - Dallas, TXMay 2020 to August 2020Responsible for inputting data into system in regards to symptoms, and completing customer assessments. Advised customers were they could obtain assistance with food and housing and also testing locationsCustomer Service Team MemberWageWorks - Irving, TXNovember 2019 to March 2020Providing world class service to participants of company sponsored insurance programs. Responsible for providing balances on accounts, updating personal Information on the account, and resolving any issues for the participant in regard to their account.Adjusters assistantCMS MANAGEMENT - Richardson, TXMarch 2019 to September 2019Responsibilities included contacting customers and setting appointments for Outside adjuster to visit and conduct inspections of property. Duties also included sending agenda to the Adjuster for daily schedules or any schedule changes.Online Chat RepresentativeEtech - Dallas, TXNovember 2018 to December 2018Assisted customers online per chat with products and services in their area. Responsibilities included education customers on services they had and upgraded available. Ladder Assist ProcessorCMS - Coppell, TXAugust 2018 to December 2018Assisted Outside Adjusters with confirming roof dimensions, and scheduling ladder assistance as needed . Also worked I'm sending schedule changes to adjusters per Pilot Program Educationvocational nurse in nursingPanola College - Carthage, TX1987 to 1988High school diploma or GEDPanola College - Carthage, TXFebruary 1987 to July 1987Skills Microsoft Office (2 years) Microsoft Word (3 years) Windows operating systems (6 years) Customer Care CSR Call Center Customer Service Data Entry Excel Live Chat Hospice Care Nursing Anatomy knowledge Vital Signs Medication Administration Technical SupportCertifications and LicensesNurse's License: State: TXAdditional Information 25+ years of nursing in an extensive variety of fields including Hospice, Geriatrics, an long term care as well as Med Surg 5+ years in customer service and data entry Excellent written and oral skills CPR an IV certified |
